Avaya 4610, 5610 manual Management and Trouble Shooting, Testing Your Phone

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Management and Trouble Shooting

Overview

The phones are relatively trouble-free. This chapter provides helpful information for:

•Testing your telephone to be sure it is operating correctly.

•Basic Troubleshooting; this chart provides the most common problems an end user might encounter and suggested resolutions.

•Application-specific troubleshooting; this chart describes problems and solutions specific to phone application (Speed Dial, Call Log, or Web Access).

•Resetting or power-cycling your phone, when Basic Troubleshooting does not resolve a problem.

Testing Your Phone

This test function enables you to verify that your telephone’s lights and display are operating properly.

Testing the Telephone's Lights and Display

1.With the telephone idle (on-hook), press and release the Mute button, then press the following numbers on the dial pad: 8 3 7 8 # (which stands for TEST).

2.The display should indicate the self-test has started. If the test is successful, the message “Self test Passed #=end” displays; if the test is not successful, the message “Self test Failed #=end” displays instead.

3.Press # to return to the Phone screen.

4.If nothing appears on the display and the phone is receiving power, your phone may need to be replaced. Contact your System Administrator for assistance or additional troubleshooting information.

5610/4610 Phone User Guide

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IP Office

Issue 2d (15th September 2005)

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Contents IP Office Table of Contents Table Of Contents Phone OverviewMute and LED Indicator Display, Call Appearance and Feature buttonsVolume Controls Headset and LED IndicatorBridged Appearance Default settings 5610/4610 Phone User Guide IP OfficeCall Appearance Keys Line AppearanceSystem Features Call Appearance Keys Icon IconsBasic Call Handling Features Answer a CallMake a Call Clearing a Call Headset WorkingTo clear a headset call To change from the speakerphone to the handset SpeakerphoneSpeed Dial To change from the handset to the speakerphoneRedial MuteHold To transfer a new call to a held call using Conference TransferTo transfer the current call to another extension To add a held calls to an active call Press Conference ConferenceTo add another party to a call To leave a conference callDialing a Speed Dial Number Using Speed DialsOverview of Speed Dials Adding a Speed Dial from the Call LogEditing a Speed Dial Deleting a Speed DialAdding a New Speed Dial 5610/4610 Phone User Guide IP Office Using the Call Log Overview of the Call LogTo Access the Call Logs To Display an Individual Log EntryTo Make a Call from an Individual Log entry To Delete All Entries from a Log To Turn a Log Entry into a Speed DialTo Delete an Individual Log Entry To Exit the Call LogsView IP Settings Changing OptionsPersonalized Ringing Changing Feature Key Labels Display ContrastLogging Off Language Selection Application Options To change RedialTo change Phone Screen on Answer To change the Display Call Timers status To change Message Display RateTo change Visual Alerting Making Calls System FeaturesIntroduction Answering CallsDiverting Calls Call WaitingCall Forwarding At another extensionDo Not Disturb VoicemailDefault Feature Codes Management and Trouble Shooting Testing Your PhoneTesting the Telephones Lights and Display Trouble Shooting Chart You cannot dial out after selecting a call log entry You cannot dial out using any Speed Dial entriesYou cannot add an entry to the Speed Dial list Dialing from this application does not go throughIndex 5610/4610 Phone User Guide IP Office Index 5610/4610 Phone User Guide IP Office Page AL7 1LZ
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4610, 5610 specifications

The Avaya 5610 and 4610 are part of Avaya's family of IP telephones designed to cater to the needs of businesses looking for reliable communication solutions. These phones are particularly well-suited for office environments, providing a blend of user-friendly features, efficient technology, and robust characteristics that enhance productivity and communication.

The Avaya 5610 is aimed at users who require advanced features for enhanced communication. It boasts a sleek design with a large backlit display, making it easier for users to navigate through menus and access various functions. One of its standout features is the support for wideband audio, which significantly improves voice clarity during calls, providing a more natural conversation experience. Furthermore, the 5610 supports multiple line appearances, allowing users to manage several calls efficiently.

The 4610, on the other hand, offers a more basic, yet highly effective, communication tool for users who do not need extensive functionality. It still includes essential features such as a display for call information, programmable buttons for quick access to frequently dialed numbers, and a comfortable handset designed for lengthy conversations. The 4610 is also designed for ease of use, which makes it ideal for businesses that require reliable yet straightforward phone systems.

Both models are powered by Avaya's IP telephony technology, enabling businesses to leverage their existing network infrastructure for enhanced communication capabilities. They support Power over Ethernet (PoE), allowing the phones to receive power through the Ethernet cable, simplifying installation and reducing clutter.

Additionally, both the 5610 and 4610 are compatible with Avaya's Communication Manager, which provides advanced call handling and management capabilities, promoting efficient communication within organizations. They also support a variety of codecs for voice transmission, ensuring high-quality audio across different network conditions.

In terms of characteristics, the Avaya 5610 and 4610 are built for durability and longevity, featuring robust materials that withstand the rigors of daily use. Their intuitive interfaces and programmable options make them suitable for a diverse range of users, from executives to support staff.

Overall, the Avaya 5610 and 4610 IP phones stand out as reliable, feature-rich communication devices that meet the needs of modern businesses, enhancing collaboration and operational efficiency. Whether you opt for the advanced features of the 5610 or the straightforward usability of the 4610, both phones promise a substantial upgrade to any organization's communication framework.
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