Avaya 5610, 4610 manual Trouble Shooting Chart

Page 31

Management and Trouble Shooting

Trouble Shooting Chart

•Phone does not activate when connected for the first time:

Unless your System Administrator has already initialized your telephone, you may experience a delay of several minutes before it becomes operational. Upon plug-in, your telephone immediately begins downloading its operational software, it's IP address, and any special features programmed by your System Administrator from the server to which it is connected. Report any delay of more than 10 minutes to your System Administrator.

•Phone does not activate after a power interruption:

Allow a few minutes for re-initialization after unplugging, powering down the phone, server problems, or other power interruption causes.

•Display shows an error/informational message:

Most messages involve server/phone interaction. If you cannot resolve the problem based on the message received, contact your System Administrator for resolution.

•Speakerphone does not operate:

Ask your System Administrator if your Speakerphone has been disabled.

•Characters do not appear on the display screen:

See " Phone does not activate when connected for the first time" above. Check all lines into the phone to be sure it is properly connected. Check the power source to be sure your telephone is receiving power. Perform the following Test procedure: with the telephone idle (on-hook), press and release the Mute button, then press the following numbers on the dial pad: 8 3 7 8 # (which stands for TEST). The display should indicate the self-test has started, then report if the test was successful or failed. If nothing appears on the display, and the phone is receiving power, your phone may need to be replaced. If the above suggested solutions do not resolve the problem, reset or power cycle the phone with your System Administrator’s assistance.

•No dial tone:

Make sure both the handset and line cords into the phone are securely connected. Note that there may be a slight operational delay if you unplug and reconnect the phone. Contact your System Administrator if the problem persists.

•Phone does not ring:

Set your ringer volume to a higher level using the and Volume keys. From another phone, place a call to your extension to test the above suggested solution.

•All other IP problems:

Contact your System Administrator.

5610/4610 Phone User Guide

Page 31

IP Office

Issue 2d (15th September 2005)

Page 30 Page 32
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Page 30 Page 32
Contents IP Office Table of Contents Table Of Contents Overview PhoneHeadset and LED Indicator Display, Call Appearance and Feature buttonsVolume Controls Mute and LED IndicatorLine Appearance Default settings 5610/4610 Phone User Guide IP OfficeCall Appearance Keys Bridged AppearanceCall Appearance Keys Icon Icons System FeaturesAnswer a Call Basic Call Handling FeaturesMake a Call Headset Working Clearing a CallTo clear a headset call To change from the handset to the speakerphone SpeakerphoneSpeed Dial To change from the speakerphone to the handsetMute RedialHold Transfer To transfer a new call to a held call using ConferenceTo transfer the current call to another extension To leave a conference call ConferenceTo add another party to a call To add a held calls to an active call Press ConferenceAdding a Speed Dial from the Call Log Using Speed DialsOverview of Speed Dials Dialing a Speed Dial NumberDeleting a Speed Dial Editing a Speed DialAdding a New Speed Dial 5610/4610 Phone User Guide IP Office Overview of the Call Log Using the Call LogTo Display an Individual Log Entry To Access the Call LogsTo Make a Call from an Individual Log entry To Exit the Call Logs To Turn a Log Entry into a Speed DialTo Delete an Individual Log Entry To Delete All Entries from a LogChanging Options View IP SettingsPersonalized Ringing Display Contrast Changing Feature Key LabelsLogging Off Language Selection To change Redial Application OptionsTo change Phone Screen on Answer To change Message Display Rate To change the Display Call Timers statusTo change Visual Alerting Answering Calls System FeaturesIntroduction Making CallsAt another extension Call WaitingCall Forwarding Diverting CallsVoicemail Do Not DisturbDefault Feature Codes Testing Your Phone Management and Trouble ShootingTesting the Telephones Lights and Display Trouble Shooting Chart Dialing from this application does not go through You cannot dial out using any Speed Dial entriesYou cannot add an entry to the Speed Dial list You cannot dial out after selecting a call log entryIndex 5610/4610 Phone User Guide IP Office Index 5610/4610 Phone User Guide IP Office Page AL7 1LZ
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4610, 5610 specifications

The Avaya 5610 and 4610 are part of Avaya's family of IP telephones designed to cater to the needs of businesses looking for reliable communication solutions. These phones are particularly well-suited for office environments, providing a blend of user-friendly features, efficient technology, and robust characteristics that enhance productivity and communication.

The Avaya 5610 is aimed at users who require advanced features for enhanced communication. It boasts a sleek design with a large backlit display, making it easier for users to navigate through menus and access various functions. One of its standout features is the support for wideband audio, which significantly improves voice clarity during calls, providing a more natural conversation experience. Furthermore, the 5610 supports multiple line appearances, allowing users to manage several calls efficiently.

The 4610, on the other hand, offers a more basic, yet highly effective, communication tool for users who do not need extensive functionality. It still includes essential features such as a display for call information, programmable buttons for quick access to frequently dialed numbers, and a comfortable handset designed for lengthy conversations. The 4610 is also designed for ease of use, which makes it ideal for businesses that require reliable yet straightforward phone systems.

Both models are powered by Avaya's IP telephony technology, enabling businesses to leverage their existing network infrastructure for enhanced communication capabilities. They support Power over Ethernet (PoE), allowing the phones to receive power through the Ethernet cable, simplifying installation and reducing clutter.

Additionally, both the 5610 and 4610 are compatible with Avaya's Communication Manager, which provides advanced call handling and management capabilities, promoting efficient communication within organizations. They also support a variety of codecs for voice transmission, ensuring high-quality audio across different network conditions.

In terms of characteristics, the Avaya 5610 and 4610 are built for durability and longevity, featuring robust materials that withstand the rigors of daily use. Their intuitive interfaces and programmable options make them suitable for a diverse range of users, from executives to support staff.

Overall, the Avaya 5610 and 4610 IP phones stand out as reliable, feature-rich communication devices that meet the needs of modern businesses, enhancing collaboration and operational efficiency. Whether you opt for the advanced features of the 5610 or the straightforward usability of the 4610, both phones promise a substantial upgrade to any organization's communication framework.
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