Avaya 4606 manual Call Pickup and Directed Call Pickup, Consult

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Call Pickup and Directed Call Pickup

Call Pickup and Directed Call Pickup

The Call Pickup feature lets you answer a call at your telephone for another extension in your call pickup group. Directed call pickup, if available, lets you pick up a call for a specific extension even if that extension is not part of your pickup group. Because these features may operate differently among customers, check your office procedures on picking up calls before performing the procedures below.

Answering a call placed to someone in your pickup group (when your phone is idle)

If your System Administrator has programmed one of the Line/Feature buttons to represent Call Pickup, press the Call Pickup Feature button,

or

Dial the Call Pickup Access Code.

The extension called stops ringing and you are connected to the call for pickup.

Picking up a call for someone in your office using

Directed Call Pickup

1.If your System Administrator has programmed one of the Line/Feature buttons to represent Directed Call Pickup, press that button,

or

Dial the Directed Call Pickup Access Code.

2.Dial the extension for which you want to pick up a call.

The extension called stops ringing and you are connected to the call for pickup.

Consult

The Consult feature allows a covering user, after answering a coverage call, to call the principal (the party called) for private consultation. Activating the Consult feature places the caller on hold and establishes a private connection between the principal and the covering user. The covering user may then add the caller to the conversation, transfer the call to the principal, or return to the caller.

Issue 1 July 2001 5-7

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Contents Definity Avaya Web Acknowledgment Page Contents Call Handling Features Contents Retrieving Voice Messages IP Telephone Management Features Issue 1 July About This Document Issue Date How to Use This DocumentPurpose Intended AudienceDocument Organization Conventions Used Symbolic ConventionsRelated Documentation/Training Typographic ConventionsAbout This Document Xiv Issue 1 July IP Telephone Description Introduction4606 IP Phone Page Programmable Line/Feature Buttons Using Programmable Buttons2Page Using the Display Screen3 About the Display ScreenUpper Display Line Call Information Lower Display Line Line/Feature Button InformationCall Handling Features4 ConferenceAdding another party to a call Adding a held call to the current call HoldDropping the last person added to the conference call Placing a call on holdRedial MuteSpeakerphone Preventing the other person on the line from hearing youTurning the speaker on during a call Changing from the speakerphone to the handsetTurning the speaker off during a call Ending a call while the speaker is activeSending a call to another telephone Transfer6Issue 1 July Accessing IP Telephone Features IP Telephone FeaturesDefinity Features Feature ListAbbreviated Dialing AD AccountPlacing an Abbreviated Dialing call Canceling Automatic Callback Automatic Callback Automatic Intercom Button View Viewing the feature programmed on a Line/Feature buttonCall Display Call ForwardingCall Park Canceling Call ForwardingParking a call at your extension Retrieving a parked call from another extensionConsult Call Pickup and Directed Call PickupDirectory Using the Directory featureDrop a Person from a Conference Call Calling the person whose name is displayedGroup Paging ExclusionHands Free Answer on Intercom Headset On/OffInternal Auto Answer Hands Free Canceling Internal Auto AnswerLeave Word Calling Answering internal calls automaticallyCanceling a Leave Word Calling message Pause During Abbreviated DialingLeaving a message without ringing an extension Placing a priority call Priority CallingMessage Enter number displays Program Abbreviated DialingPhone goes off-hook and the Speaker indicator lights Ringer Off ReleaseTurning the ringer off Turning the ringer back onSend All Calls Canceling send all callsTimer Stored Number ViewViewing elapsed time hours, minutes, seconds Whisper Page Activate Whisper Page Answer Whisper Page OffAnswering a Whisper Page call 20Issue 1 July Retrieving Voice Messages Message RetrievalTo retrieve a message by dialing the voice mail system 2Issue 1 July Interpreting Ringer Tones IP Telephone Management FeaturesFeedback Handset Tones Meaning Interpreting Indicator Lights Personalizing Your Telephone’s Ringing PatternSelecting a personalized ringing pattern Testing the telephone’s lights and display Testing Your PhoneIP Telephone-Compatible Headsets Using a Headset or Specialized HandsetOperating a Headset IP Telephone-Compatible Specialized HandsetsBasic Troubleshooting TroubleshootingPage Page Resetting your phone Resetting and Power Cycling the IP TelephonePower cycling the phone 6Issue 1 July

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