Avaya 4606 manual Basic Troubleshooting

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Troubleshooting	9

Introduction

The DEFINITY 4600-Series IP Telephones are relatively trouble-free. The Basic Troubleshooting chart provides the most common problems an end user might encounter. The remaining pages in this chapter provide procedures for resetting or power-cycling your phone, when Basic Troubleshooting does not resolve the problem. For all other IP Telephone questions or problems, contact your Telephone System Administrator.

Basic Troubleshooting

Problem/Symptom

Phone does not activate after connecting it the first time

Phone does not activate after a power interruption

Suggested Solution

Unless your System Administrator has already initialized your telephone, you may experience a delay of several minutes before it becomes operational. Upon plug-in, your telephone immediately begins downloading its operational software, its IP address and any special features programmed by your System Administrator from the server to which it is connected. Report any delay of more than 8-10 minutes to your System Administrator.

Allow a few minutes for re-initialization after unplugging, powering down the phone, server problems or other power interruption causes.

Issue 1 July 2001 9-1

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Contents Definity Avaya Web Acknowledgment Page Contents Call Handling Features Contents Retrieving Voice Messages IP Telephone Management Features Issue 1 July Intended Audience Issue Date How to Use This DocumentAbout This Document PurposeDocument Organization Typographic Conventions Symbolic ConventionsConventions Used Related Documentation/TrainingAbout This Document Xiv Issue 1 July Introduction IP Telephone Description4606 IP Phone Page Programmable Line/Feature Buttons Using Programmable Buttons2Page About the Display Screen Using the Display Screen3Upper Display Line Call Information Lower Display Line Line/Feature Button InformationConference Call Handling Features4Adding another party to a call Placing a call on hold HoldAdding a held call to the current call Dropping the last person added to the conference callPreventing the other person on the line from hearing you MuteRedial SpeakerphoneEnding a call while the speaker is active Changing from the speakerphone to the handsetTurning the speaker on during a call Turning the speaker off during a callSending a call to another telephone Transfer6Issue 1 July Accessing IP Telephone Features IP Telephone FeaturesDefinity Features Feature ListAccount Abbreviated Dialing ADPlacing an Abbreviated Dialing call Automatic Callback Canceling Automatic CallbackAutomatic Intercom Call Forwarding Viewing the feature programmed on a Line/Feature buttonButton View Call DisplayRetrieving a parked call from another extension Canceling Call ForwardingCall Park Parking a call at your extensionConsult Call Pickup and Directed Call PickupCalling the person whose name is displayed Using the Directory featureDirectory Drop a Person from a Conference CallHeadset On/Off ExclusionGroup Paging Hands Free Answer on IntercomAnswering internal calls automatically Canceling Internal Auto AnswerInternal Auto Answer Hands Free Leave Word CallingPause During Abbreviated Dialing Canceling a Leave Word Calling messageLeaving a message without ringing an extension Placing a priority call Priority CallingMessage Enter number displays Program Abbreviated DialingPhone goes off-hook and the Speaker indicator lights Turning the ringer back on ReleaseRinger Off Turning the ringer offSend All Calls Canceling send all callsStored Number View TimerViewing elapsed time hours, minutes, seconds Whisper Page Activate Whisper Page Off Whisper Page AnswerAnswering a Whisper Page call 20Issue 1 July Message Retrieval Retrieving Voice MessagesTo retrieve a message by dialing the voice mail system 2Issue 1 July Interpreting Ringer Tones IP Telephone Management FeaturesFeedback Handset Tones Meaning Personalizing Your Telephone’s Ringing Pattern Interpreting Indicator LightsSelecting a personalized ringing pattern Testing the telephone’s lights and display Testing Your PhoneIP Telephone-Compatible Headsets Using a Headset or Specialized HandsetOperating a Headset IP Telephone-Compatible Specialized HandsetsBasic Troubleshooting TroubleshootingPage Page Resetting your phone Resetting and Power Cycling the IP TelephonePower cycling the phone 6Issue 1 July

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