Avaya 4606 manual Priority Calling, Placing a priority call

Priority Calling

The Priority Calling feature lets you place an internal call with a distinctive ring (usually a 3-burst ring) to indicate your call needs immediate attention.

Placing a priority call

1.If your System Administrator has programmed one of the Line/Feature buttons to represent Priority Calling, press that button,

or

Dial the Priority Calling Access Code.

2.Dial the extension and wait for the person to answer.

The extension called receives three ring tones and the message "Priority" displays.

If your call is not answered, you can redirect it to a person on coverage. While the phone is ringing, pressing the Line/Feature button your System Administrator has designated as the Go to Cover button.

Changing a regular call into a priority call (when you hear a call waiting ringback tone)

If you use an access code for priority calling, you cannot use an access code after dialing an extension to change a regular call into a priority call.

If you have a Line/Feature button programmed for priority calling, stay on the line when you hear the ringback tone indicating the phone is in use and follow the steps above for placing a priority call. If you still receive a call waiting ringback tone, hang up and place the priority call again in a few minutes.

5-12Issue 1 July 2001