Cisco Systems 7940G, 7960G manual Where to Go for More Troubleshooting Information

Page 125

Chapter 8 Troubleshooting and Maintenance

Where to Go for More Troubleshooting Information

Where to Go for More Troubleshooting Information

If you have additional questions about troubleshooting the Cisco Unified IP Phones, several Cisco.com web sites can provide you with more tips. Choose from the sites available for your access level.

•Cisco Unified IP Phone Troubleshooting Resources:

http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_ support_series_home.html

•Cisco Products and Services (Technical Support and Documentation): http://www.cisco.com/web/psa/products/index.html

Cleaning the Cisco Unified IP Phone

To clean your Cisco Unified IP phone, use only a dry soft cloth to gently wipe the phone and the LCD screen. Do not apply liquids or powders directly on the phone. As with all non-weather-proof electronics, liquids and powders can damage the components and cause failures.

		Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP)

	OL-15498-01			8-17
	OL-15498-01			8-17

Image 125

Contents

Text Part Number OL-15498-01 Americas HeadquartersCopyright 2008 Cisco Systems, Inc. All rights reserved N T E N T S Network Requirements Vii Configuring Security on the Cisco Unified IP PhoneViii Port 1 Network, Port 2 Access, and Port 3 Phone StatisticsCable Specifications E-2 D E Audience OverviewOrganization XiiiRelated Documentation Cisco Unified Communications Manager AdministrationChapter Description Cisco Unified IP Phone 7960G/7940G SeriesCisco Product Security Overview Document ConventionsCisco Unified Communications Manager Business Edition Convention DescriptionXvi An Overview of the Cisco Unified IP Phone Cisco Unified IP Phone 7960G An Overview of the Cisco Unified IP Phone Networking Protocol Purpose Usage Notes What Networking Protocols Are Used?Refer Cisco Unified Communications Manager System GuideRelated Topics UDPRelated Topic Feature OverviewConfiguring Telephony Features Providing Users with Feature Information Understanding Security Features for Cisco Unified IP PhonesRefer to Cisco Unified Communications Manager Security Topic ReferenceGuide Refer to Cisco Unified Communications ManagerFeature Description Overview of Supported Security FeaturesCommunications Manager Security Guide Phone section on page 3-10for more informationUnderstanding Security Profiles Security Restrictions Identifying Encrypted and Authenticated Phone CallsExample Capf Interaction when the Phone ResetsOL-15498-01 Refer to the Cisco Unified Communications Manager Administration Guide, Directory NumberPurpose For More Information Administration Guide Administration Guide, Softkey TemplateTask Purpose For More Information URLInstalling Cisco Unified IP Phones Refer to Cisco Unified IP Phone 7960G/7940G Settings Network ConfigurationSeries Phone Guide for Cisco Unified Communications Manager 7.0 SccpOL-15498-01 A P T E R Related Topic Providing Power to the Cisco Unified IP Phone Power Outage Power GuidelinesObtaining Additional Information about Power Power Type GuidelinesURL Understanding Phone Configuration FilesUnified Communications Manager Security Guide Understanding the Phone Startup ProcessDescription Related Topics Request the configuration file Taps Adding Phones with Auto-RegistrationRequires MAC Method Address? Unified Communications Manager System Guide Adding Phones with Auto-Registration and TapsProcedure Using Cisco Unified IP Phones with Different ProtocolsAdding Phones with BAT Converting a New Phone from Sccp to SIPDeploying a Phone in an Sccp and SIP Environment Converting an In-Use Phone from Sccp to SIPConverting an In-Use Phone from SIP to Sccp Parameters Determining the MAC Address for a Cisco Unified IP PhoneBefore You Begin Setting Up the Cisco Unified IP PhoneNetwork Requirements Cisco Unified Communications Manager ConfigurationNetwork and Access Ports, Handset, Speakerphone, Headset, Handset Network and Access PortsSpeakerphone HeadsetAudio Quality Subjective to the User Before You Begin Installing the Cisco Unified IP PhoneProcedure Reference Cisco Unified IP Phones 7960G and 7940G Cable Connections Expansion Module Attaching the Cisco Unified IP Phone Expansion ModuleAdjusting Cisco Unified IP Phone Footstand and Phone Height Adjusting the Placement of the Cisco Unified IP PhoneConfiguring Softkey Templates, Mounting the Phone to the WallParts Used in Wall Mounting the Cisco Unified IP Phone Verifying the Phone Startup ProcessConfiguring Security on the Cisco Unified IP Phone Configuring Startup Network SettingsFrom the phone, choose Settings Security Configuration OL-15498-01 Displaying the Network Configuration Menu Configuring Network Settings on the Cisco Unified IP PhoneUnlocking and Locking Options Network Configuration Overview of Network Configuration OptionsEditing Values Category Description Menu OptionOption Description To Change Network Configuration MenuPC Vlan Communications Manager Security Guide. For information Configuration Menu section onManager, choose System Enterprise Communications Manager Options section onSystem Device Pool Manager, choose Device Phone Phone ConfigurationChoose System Enterprise Parameters Including language, font, date and time formatting, Disabling the phone’s ability to accept Gratuitous ARP will Blank Cisco Unified Communications Manager OptionsState Designation Description Communications Manager Administration GuideDevice Pool To Cisco Unified Communications Manager Security GuideOL-15498-01 Configuring Features, Templates, Services, and Users Administration Guide, Cisco Unified IP Feature Description Configuration ReferenceCommunications Manager Features and Services Cisco Unified Communications ManagerFeatures and Services Guide, Call Display Features and Services Guide, BargeAdministration Guide, Configuring Specifying Options that Appear on the UserUnified Communications Manager Features Administration Guide, Configuring CiscoCommunications Manager System Guide, Call Communications Manager System GuideUnified Communications Manager DNDAdministration Guide, Message Waiting Features and Services Guide, MaliciousMcid MlppServices menu on a phone Manager Administration Guide Administration Guide, Time PeriodAdministration Guide, Conference Bridge Cisco VT Advantage Administration GuideConfiguring Corporate Directories Configuring Corporate and Personal DirectoriesConfiguring Personal Directory Creating Custom Phone RingsSynchronizer Modifying Phone Button TemplatesSetting Up Services Configuring Softkey TemplatesManaging the User Options Web Pages Giving Users Access to the User Options Web PagesAdding Users to Cisco Unified Communications Manager Procedure OL-15498-01 A P T E R Status Menu Model Information ScreenMessage Description Possible Explanation and Action Status Messages ScreenSelect Status Messages Network Configuration Menu section on Communications Manager AdministrationAddress. See the Network Configuration Menu Adding Phones with Cisco UnifiedConfiguration Menu section on page 4-4section for See the Firmware Versions Screen section on Configuration Menu section on page 4-4forMessage Component Description Network Statistics ScreenSelect Network Statistics Firmware Versions Screen Select Expansion Module Stats Expansion Module Stats ScreenSelect Firmware Versions Select Call Statistics Call Statistics ScreenMonitoring the Voice Quality of Calls section on Voice Quality MetricsMOS LQK CTL File Menu Security Configuration MenuCertificate Icon Trust List Menu Monitoring the Cisco Unified IP Phone Remotely Http//IPaddress Accessing the Web Page for a PhoneChoose Device Phone Disabling and Enabling Web Page AccessDevice Information Network Configuration Vlan ID Description Ethernet Statistics Network StatisticsPort 1 Network, Port 2 Access, and Port 3 Phone Statistics Description Device Logs Status Messages Streaming StatisticsStack Statistics Streaming Statistics Area Items Description OL-15498-01 Resolving Startup Problems Troubleshooting and MaintenanceTroubleshooting and Maintenance Resolving Startup Problems Identifying Error Messages Verifying IP Addressing and Routing Choose Tools Control Center Feature Services Creating a New Configuration FileVerifying Physical Connection Cisco Unified IP Phone Resets UnexpectedlySymptom Cisco Unified IP Phone Unable to Obtain IP Address Checking Static IP Address Settings Verifying Dhcp SettingsVerifying Voice Vlan Configuration Identifying Intermittent Network OutagesEliminating DNS or Other Connectivity Errors Verifying that the Phones Have Not Been Intentionally ResetProblem Possible Cause Troubleshooting Cisco Unified IP Phone SecurityOptions section on page 4-2for details General Troubleshooting TipsSummary Explanation Summary Explanation Halfduxcollisionexceedthreshold Problem SolutionPerforming a Basic Reset Resetting or Restoring the Cisco Unified IP PhoneRestore softkey Default softkeyPerforming a Factory Reset Monitoring the Voice Quality of Calls Using the Quality Report ToolMetric Change Condition Cleaning the Cisco Unified IP Phone Where to Go for More Troubleshooting InformationOL-15498-01 Providing Information to Users Via a Website How Users Get Copies of Cisco Unified IP Phone Manuals How Users Configure Personal Directory Entries How Users Access a Voice Messaging SystemPrograms Cisco Systems TabSync Installing the SynchronizerConfiguring the Synchronizer Page OL-15498-01 Sccp SIP FeaturesQRT SIPCisco Unified Communications Manager Features Cisco Unified IP Phone Service ApplicationServices Guide Development Notes for Release 4.13 or laterOL-15498-01 Adding Language Overlays to Phone Buttons Supporting International UsersOL-15498-01 Specification Value or Range Physical and Operating Environment SpecificationsNetwork and Access Port Pinouts Cable SpecificationsNetwork Port Connector Access Port ConnectorPin Number Function OL-15498-01 Example User Information for these Procedures Basic Phone Administration StepsAdding a User From an External Ldap Directory Proceed to Configuring the Phone, page F-3Choose System Ldap Ldap Directory Click Perform Full Sync NowProcedure To Select Phone Model and Protocol Configuring the PhoneProcedure to Configure Phone Example johndoeOL-15498-01 Page OL-15498-01 Click Device Associations Choose User Management End UserPerforming Final End User Configuration Steps Click Save OL-15498-01 IN-1 NumericsIN-2 CapfCDP IN-3 IN-4 External powerIN-5 Mlpp B-2IN-6 CDP Dhcp Http RTP Sccp SIP TCP Tftp UDPIN-7 QRT B-2IN-8 See SrstIN-9 Dhcp DNSIN-10 Vlan

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