Cisco Systems 7940G, 7960G manual Configuration Menu section on page 4-4section for

Page 85

Chapter 6 Viewing Model Information, Status, Statistics, and Security Information on the Cisco Unified IP Phone

Status Menu

Table 6-1

Status Messages on the Cisco Unified IP Phones 7960G and 7940G (continued)

 

 

 

 

Message

 

Description

Possible Explanation and Action

 

 

 

 

DNS timeout

 

DNS server did not respond.

• Network is busy—The errors should resolve

 

 

 

themselves when the network load reduces.

 

 

 

• No network connectivity between the DNS

 

 

 

server and the phone—Verify the network

 

 

 

connections.

 

 

 

• DNS server is down—Check configuration of

 

 

 

DNS server.

 

 

 

DNS unknown host

DNS could not resolve the name of the TFTP

• Verify that the host names of the TFTP server or

 

 

server or Cisco Unified Communications

Cisco Unified Communications Manager are

 

 

Manager.

configured properly in DNS.

 

 

 

• Consider using IP addresses rather than host

 

 

 

names.

 

 

 

 

Duplicate IP

 

Another device is using the IP address assigned

• If the phone has a static IP address, verify that

 

 

to the phone.

you have not assigned a duplicate IP address. See

 

 

 

the “Network Configuration Menu” section on

 

 

 

page 4-4section for details

 

 

 

• If you are using DHCP, check the DHCP server

 

 

 

configuration.

 

 

 

Error update locale

One or more localization files could not be

From Cisco Unified Operating System

 

 

found in the TFTPPath directory or were not

Administration, check that the following files are

 

 

valid. The locale was not changed.

located within the subdirectories in TFTP File

 

 

 

Management.

 

 

 

• Located in subdirectory with same name as

 

 

 

network locale:

 

 

 

–

tones.xml

 

 

 

• Located in subdirectory with same name as user

 

 

 

locale:

 

 

 

–

glyphs.xml

 

 

 

–

dictionary.xml

 

 

 

–

kate.xml

 

 

 

IP address released

The phone has been configured to release its IP

The phone remains idle until it is power cycled or you

 

 

address.

reset the DHCP address. See the “Network

 

 

 

Configuration Menu” section on page 4-4section for

 

 

 

details.

 

 

 

 

Load ID incorrect

Load ID of the software file is of the wrong

Check the load ID assigned to the phone (from Cisco

 

 

type.

Unified Communications Manager, choose Device >

 

 

 

Phone). Verify that the load ID is entered correctly.

 

 

 

 

 

Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP)

 

OL-15498-01

6-5

 

 

 

Page 84 Page 86
Image 85
Page 84 Page 86
Contents
Text Part Number OL-15498-01 Americas HeadquartersCopyright 2008 Cisco Systems, Inc. All rights reserved N T E N T S Network Requirements Vii Configuring Security on the Cisco Unified IP PhoneViii Port 1 Network, Port 2 Access, and Port 3 Phone StatisticsCable Specifications E-2 D E Audience OverviewOrganization XiiiRelated Documentation Cisco Unified Communications Manager AdministrationChapter Description Cisco Unified IP Phone 7960G/7940G SeriesCisco Product Security Overview Document ConventionsCisco Unified Communications Manager Business Edition Convention DescriptionXvi An Overview of the Cisco Unified IP Phone Cisco Unified IP Phone 7960G An Overview of the Cisco Unified IP Phone Networking Protocol Purpose Usage Notes What Networking Protocols Are Used?Refer Cisco Unified Communications Manager System GuideRelated Topics UDPConfiguring Telephony Features Feature OverviewRelated Topic Providing Users with Feature Information Understanding Security Features for Cisco Unified IP PhonesRefer to Cisco Unified Communications Manager Security Topic ReferenceGuide Refer to Cisco Unified Communications ManagerFeature Description Overview of Supported Security FeaturesCommunications Manager Security Guide Phone section on page 3-10for more informationUnderstanding Security Profiles Security Restrictions Identifying Encrypted and Authenticated Phone CallsExample Capf Interaction when the Phone ResetsOL-15498-01 Purpose For More Information Administration Guide, Directory NumberRefer to the Cisco Unified Communications Manager Administration Guide Administration Guide, Softkey TemplateTask Purpose For More Information URLInstalling Cisco Unified IP Phones Refer to Cisco Unified IP Phone 7960G/7940G Settings Network ConfigurationSeries Phone Guide for Cisco Unified Communications Manager 7.0 SccpOL-15498-01 A P T E R Related Topic Providing Power to the Cisco Unified IP Phone Power Outage Power GuidelinesObtaining Additional Information about Power Power Type GuidelinesURL Understanding Phone Configuration FilesDescription Related Topics Understanding the Phone Startup ProcessUnified Communications Manager Security Guide Request the configuration file Requires MAC Method Address? Adding Phones with Auto-RegistrationTaps Unified Communications Manager System Guide Adding Phones with Auto-Registration and TapsProcedure Using Cisco Unified IP Phones with Different ProtocolsAdding Phones with BAT Converting a New Phone from Sccp to SIPConverting an In-Use Phone from SIP to Sccp Converting an In-Use Phone from Sccp to SIPDeploying a Phone in an Sccp and SIP Environment Parameters Determining the MAC Address for a Cisco Unified IP PhoneBefore You Begin Setting Up the Cisco Unified IP PhoneNetwork and Access Ports, Handset, Speakerphone, Headset, Cisco Unified Communications Manager ConfigurationNetwork Requirements Handset Network and Access PortsSpeakerphone HeadsetAudio Quality Subjective to the User Procedure Reference Installing the Cisco Unified IP PhoneBefore You Begin Cisco Unified IP Phones 7960G and 7940G Cable Connections Expansion Module Attaching the Cisco Unified IP Phone Expansion ModuleAdjusting Cisco Unified IP Phone Footstand and Phone Height Adjusting the Placement of the Cisco Unified IP PhoneConfiguring Softkey Templates, Mounting the Phone to the WallParts Used in Wall Mounting the Cisco Unified IP Phone Verifying the Phone Startup ProcessConfiguring Security on the Cisco Unified IP Phone Configuring Startup Network SettingsFrom the phone, choose Settings Security Configuration OL-15498-01 Displaying the Network Configuration Menu Configuring Network Settings on the Cisco Unified IP PhoneUnlocking and Locking Options Network Configuration Overview of Network Configuration OptionsEditing Values Category Description Menu OptionPC Vlan Network Configuration MenuOption Description To Change Communications Manager Security Guide. For information Configuration Menu section onSystem Device Pool Communications Manager Options section onManager, choose System Enterprise Choose System Enterprise Parameters ConfigurationManager, choose Device Phone Phone Including language, font, date and time formatting, Disabling the phone’s ability to accept Gratuitous ARP will State Cisco Unified Communications Manager OptionsBlank Designation Description Communications Manager Administration GuideDevice Pool To Cisco Unified Communications Manager Security GuideOL-15498-01 Configuring Features, Templates, Services, and Users Administration Guide, Cisco Unified IP Feature Description Configuration ReferenceCommunications Manager Features and Services Cisco Unified Communications ManagerFeatures and Services Guide, Call Display Features and Services Guide, BargeAdministration Guide, Configuring Specifying Options that Appear on the UserUnified Communications Manager Features Administration Guide, Configuring CiscoCommunications Manager System Guide, Call Communications Manager System GuideUnified Communications Manager DNDAdministration Guide, Message Waiting Features and Services Guide, MaliciousMcid MlppServices menu on a phone Manager Administration Guide Administration Guide, Time PeriodAdministration Guide, Conference Bridge Cisco VT Advantage Administration GuideConfiguring Corporate Directories Configuring Corporate and Personal DirectoriesConfiguring Personal Directory Creating Custom Phone RingsSynchronizer Modifying Phone Button TemplatesSetting Up Services Configuring Softkey TemplatesAdding Users to Cisco Unified Communications Manager Giving Users Access to the User Options Web PagesManaging the User Options Web Pages Procedure OL-15498-01 A P T E R Status Menu Model Information ScreenSelect Status Messages Status Messages ScreenMessage Description Possible Explanation and Action Network Configuration Menu section on Communications Manager AdministrationAddress. See the Network Configuration Menu Adding Phones with Cisco UnifiedConfiguration Menu section on page 4-4section for See the Firmware Versions Screen section on Configuration Menu section on page 4-4forSelect Network Statistics Network Statistics ScreenMessage Component Description Firmware Versions Screen Select Firmware Versions Expansion Module Stats ScreenSelect Expansion Module Stats Select Call Statistics Call Statistics ScreenMOS LQK Voice Quality MetricsMonitoring the Voice Quality of Calls section on CTL File Menu Security Configuration MenuCertificate Icon Trust List Menu Monitoring the Cisco Unified IP Phone Remotely Http//IPaddress Accessing the Web Page for a PhoneDevice Information Disabling and Enabling Web Page AccessChoose Device Phone Network Configuration Vlan ID Description Ethernet Statistics Network StatisticsPort 1 Network, Port 2 Access, and Port 3 Phone Statistics Description Device Logs Stack Statistics Streaming StatisticsStatus Messages Streaming Statistics Area Items Description OL-15498-01 Resolving Startup Problems Troubleshooting and MaintenanceTroubleshooting and Maintenance Resolving Startup Problems Identifying Error Messages Verifying IP Addressing and Routing Choose Tools Control Center Feature Services Creating a New Configuration FileSymptom Cisco Unified IP Phone Unable to Obtain IP Address Cisco Unified IP Phone Resets UnexpectedlyVerifying Physical Connection Checking Static IP Address Settings Verifying Dhcp SettingsVerifying Voice Vlan Configuration Identifying Intermittent Network OutagesEliminating DNS or Other Connectivity Errors Verifying that the Phones Have Not Been Intentionally ResetProblem Possible Cause Troubleshooting Cisco Unified IP Phone SecuritySummary Explanation General Troubleshooting TipsOptions section on page 4-2for details Summary Explanation Halfduxcollisionexceedthreshold Problem SolutionPerforming a Basic Reset Resetting or Restoring the Cisco Unified IP PhoneRestore softkey Default softkeyPerforming a Factory Reset Monitoring the Voice Quality of Calls Using the Quality Report ToolMetric Change Condition Cleaning the Cisco Unified IP Phone Where to Go for More Troubleshooting InformationOL-15498-01 Providing Information to Users Via a Website How Users Get Copies of Cisco Unified IP Phone Manuals How Users Configure Personal Directory Entries How Users Access a Voice Messaging SystemConfiguring the Synchronizer Installing the SynchronizerPrograms Cisco Systems TabSync Page OL-15498-01 Sccp SIP FeaturesQRT SIPCisco Unified Communications Manager Features Cisco Unified IP Phone Service ApplicationServices Guide Development Notes for Release 4.13 or laterOL-15498-01 Adding Language Overlays to Phone Buttons Supporting International UsersOL-15498-01 Specification Value or Range Physical and Operating Environment SpecificationsNetwork and Access Port Pinouts Cable SpecificationsNetwork Port Connector Access Port ConnectorPin Number Function OL-15498-01 Example User Information for these Procedures Basic Phone Administration StepsAdding a User From an External Ldap Directory Proceed to Configuring the Phone, page F-3Choose System Ldap Ldap Directory Click Perform Full Sync NowProcedure To Select Phone Model and Protocol Configuring the PhoneProcedure to Configure Phone Example johndoeOL-15498-01 Page OL-15498-01 Click Device Associations Choose User Management End UserPerforming Final End User Configuration Steps Click Save OL-15498-01 IN-1 NumericsCDP CapfIN-2 IN-3 IN-4 External powerIN-5 Mlpp B-2IN-6 CDP Dhcp Http RTP Sccp SIP TCP Tftp UDPIN-7 QRT B-2IN-8 See SrstIN-9 Dhcp DNSIN-10 Vlan
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