Cisco Systems 7960G, 7940G manual Mcid, Features and Services Guide, Malicious, Mlpp

Page 72

Chapter 5 Configuring Features, Templates, Services, and Users

Telephony Features Available for the Cisco Unified IP Phone

Table 5-1

Telephony Features for the Cisco Unified IP Phone (continued)

 

 

 

 

Feature

 

Description

Configuration Reference

 

 

 

Immediate Divert

Allows a user to transfer a ringing, connected, or

For more information, refer to Cisco

 

 

held call directly to a voice-messaging system.

Unified Communications Manager Features and

 

 

When a call is diverted, the line becomes available to

Services Guide, “Immediate Divert” chapter.

 

 

make or receive new calls.

 

 

 

 

 

Join/Select

 

Allows users to join two or more calls that are on one

For more information, refer to Cisco Unified

 

 

line to create a conference call and remain on the

Communications Manager System Guide, “Cisco

 

 

call.

Unified IP Phones” chapter.

 

 

 

 

Malicious caller

 

Allows users to notify the system administrator

For more information refer to:

identification

 

about suspicious calls that are received.

• Cisco Unified Communications Manager

(MCID)

 

 

 

 

System Guide, “Cisco Unified IP Phones”

 

 

 

 

 

 

chapter.

 

 

 

• Cisco Unified Communications Manager

 

 

 

Features and Services Guide, “Malicious

 

 

 

Call Identification” chapter.

 

 

 

 

Meet-Me

 

Allows a user to host a Meet-Me conference in

For more information refer to Cisco Unified

conference

 

which other participants call a predetermined

Communications Manager Administration Guide,

 

 

number at a scheduled time.

“Meet-Me Number/Pattern Configuration”

 

 

 

chapter.

 

 

 

Message waiting

A light on the handset that indicates that indicates

For more information refer to:

Indicator

 

that a user has one or more new voice messages.

• Cisco Unified Communications Manager

 

 

 

 

 

 

Administration Guide, “Message Waiting

 

 

 

Configuration” chapter.

 

 

 

• Cisco Unified Communications Manager

 

 

 

System Guide, “Voice Mail Connectivity to

 

 

 

Cisco Unified Communications Manager”

 

 

 

chapter.

 

 

 

 

Multilevel

 

Provides a method of prioritizing calls within your

For more information refer to Cisco Unified

Precedence and

 

phone system. Use this feature when users work in

Communications Manager Features and Services

Preemption

 

an environment where they need to make and receive

Guide, “Multilevel Precedence and Preemption”

(MLPP)

 

urgent or critical calls.

chapter.

 

 

 

 

Music on hold

 

Plays music while callers are on hold.

For more information refer to Cisco Unified

 

 

 

Communications Manager Features and Services

 

 

 

Guide, “Music On Hold” chapter.

 

 

 

 

Onhook call

 

Allows a user to press a single Transfer softkey and

For more information refer to Cisco Unified

transfer

 

then go onhook to complete a call transfer.

Communications Manager System Guide, “Cisco

 

 

 

Unified IP Phones” chapter.

 

 

 

Other group pickup

Allows a user to answer a call ringing on a phone in

For more information refer to Cisco Unified

 

 

another group that is associated with the user's

Communications Manager System Guide, “Call

 

 

group.

Pickup” chapter.

 

 

 

Presence-enabled

Allows a user to monitor the call state of another

For more information, refer to Cisco Unified

directories

 

directory number (DN) listed in call logs,

Communications Manager Features and Services

 

 

speed-dials, and corporate directories. The Busy

Guide, “Presence” chapter.

 

 

Lamp Field (BLF) for the DN displays the call state.

 

 

 

 

 

Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP)

5-6

OL-15498-01

 

 

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Contents Americas Headquarters Text Part Number OL-15498-01Copyright 2008 Cisco Systems, Inc. All rights reserved N T E N T S Network Requirements Configuring Security on the Cisco Unified IP Phone ViiPort 1 Network, Port 2 Access, and Port 3 Phone Statistics ViiiCable Specifications E-2 D E Overview AudienceOrganization XiiiCisco Unified Communications Manager Administration Related DocumentationChapter Description Cisco Unified IP Phone 7960G/7940G SeriesDocument Conventions Cisco Product Security OverviewCisco Unified Communications Manager Business Edition Convention DescriptionXvi An Overview of the Cisco Unified IP Phone Cisco Unified IP Phone 7960G An Overview of the Cisco Unified IP Phone What Networking Protocols Are Used? Networking Protocol Purpose Usage NotesRefer Cisco Unified Communications Manager System GuideUDP Related TopicsFeature Overview Configuring Telephony FeaturesRelated Topic Understanding Security Features for Cisco Unified IP Phones Providing Users with Feature InformationTopic Reference Refer to Cisco Unified Communications Manager SecurityGuide Refer to Cisco Unified Communications ManagerOverview of Supported Security Features Feature DescriptionCommunications Manager Security Guide Phone section on page 3-10for more informationUnderstanding Security Profiles Identifying Encrypted and Authenticated Phone Calls Security RestrictionsCapf Interaction when the Phone Resets ExampleOL-15498-01 Administration Guide, Directory Number Purpose For More InformationRefer to the Cisco Unified Communications Manager Administration Guide, Softkey Template Administration GuideTask Purpose For More Information URLInstalling Cisco Unified IP Phones Settings Network Configuration Refer to Cisco Unified IP Phone 7960G/7940GSeries Phone Guide for Cisco Unified Communications Manager 7.0 SccpOL-15498-01 A P T E R Related Topic Providing Power to the Cisco Unified IP Phone Power Guidelines Power OutageObtaining Additional Information about Power Power Type GuidelinesUnderstanding Phone Configuration Files URLUnderstanding the Phone Startup Process Description Related TopicsUnified Communications Manager Security Guide Request the configuration file Adding Phones with Auto-Registration Requires MAC Method Address?Taps Adding Phones with Auto-Registration and Taps Unified Communications Manager System GuideUsing Cisco Unified IP Phones with Different Protocols ProcedureAdding Phones with BAT Converting a New Phone from Sccp to SIPConverting an In-Use Phone from Sccp to SIP Converting an In-Use Phone from SIP to SccpDeploying a Phone in an Sccp and SIP Environment Determining the MAC Address for a Cisco Unified IP Phone ParametersSetting Up the Cisco Unified IP Phone Before You BeginCisco Unified Communications Manager Configuration Network and Access Ports, Handset, Speakerphone, Headset,Network Requirements Network and Access Ports HandsetSpeakerphone HeadsetAudio Quality Subjective to the User Installing the Cisco Unified IP Phone Procedure ReferenceBefore You Begin Cisco Unified IP Phones 7960G and 7940G Cable Connections Attaching the Cisco Unified IP Phone Expansion Module Expansion ModuleAdjusting the Placement of the Cisco Unified IP Phone Adjusting Cisco Unified IP Phone Footstand and Phone HeightConfiguring Softkey Templates, Mounting the Phone to the WallVerifying the Phone Startup Process Parts Used in Wall Mounting the Cisco Unified IP PhoneConfiguring Startup Network Settings Configuring Security on the Cisco Unified IP PhoneFrom the phone, choose Settings Security Configuration OL-15498-01 Configuring Network Settings on the Cisco Unified IP Phone Displaying the Network Configuration MenuUnlocking and Locking Options Overview of Network Configuration Options Network ConfigurationEditing Values Category Description Menu OptionNetwork Configuration Menu PC VlanOption Description To Change Configuration Menu section on Communications Manager Security Guide. For informationCommunications Manager Options section on System Device PoolManager, choose System Enterprise Configuration Choose System Enterprise ParametersManager, choose Device Phone Phone Including language, font, date and time formatting, Disabling the phone’s ability to accept Gratuitous ARP will Cisco Unified Communications Manager Options StateBlank Communications Manager Administration Guide Designation DescriptionDevice Pool To Cisco Unified Communications Manager Security GuideOL-15498-01 Configuring Features, Templates, Services, and Users Feature Description Configuration Reference Administration Guide, Cisco Unified IPCommunications Manager Features and Services Cisco Unified Communications ManagerFeatures and Services Guide, Barge Features and Services Guide, Call DisplayAdministration Guide, Configuring Specifying Options that Appear on the UserAdministration Guide, Configuring Cisco Unified Communications Manager FeaturesCommunications Manager System Guide, Call Communications Manager System GuideDND Unified Communications ManagerFeatures and Services Guide, Malicious Administration Guide, Message WaitingMcid MlppServices menu on a phone Administration Guide, Time Period Manager Administration GuideAdministration Guide, Conference Bridge Cisco VT Advantage Administration GuideConfiguring Corporate and Personal Directories Configuring Corporate DirectoriesConfiguring Personal Directory Creating Custom Phone RingsModifying Phone Button Templates SynchronizerConfiguring Softkey Templates Setting Up ServicesGiving Users Access to the User Options Web Pages Adding Users to Cisco Unified Communications ManagerManaging the User Options Web Pages Procedure OL-15498-01 A P T E R Model Information Screen Status MenuStatus Messages Screen Select Status MessagesMessage Description Possible Explanation and Action Communications Manager Administration Network Configuration Menu section onAddress. See the Network Configuration Menu Adding Phones with Cisco UnifiedConfiguration Menu section on page 4-4section for Configuration Menu section on page 4-4for See the Firmware Versions Screen section onNetwork Statistics Screen Select Network StatisticsMessage Component Description Firmware Versions Screen Expansion Module Stats Screen Select Firmware VersionsSelect Expansion Module Stats Call Statistics Screen Select Call StatisticsVoice Quality Metrics MOS LQKMonitoring the Voice Quality of Calls section on Security Configuration Menu CTL File MenuCertificate Icon Trust List Menu Monitoring the Cisco Unified IP Phone Remotely Accessing the Web Page for a Phone Http//IPaddressDisabling and Enabling Web Page Access Device InformationChoose Device Phone Network Configuration Vlan ID Description Network Statistics Ethernet StatisticsPort 1 Network, Port 2 Access, and Port 3 Phone Statistics Description Device Logs Streaming Statistics Stack StatisticsStatus Messages Streaming Statistics Area Items Description OL-15498-01 Troubleshooting and Maintenance Resolving Startup ProblemsTroubleshooting and Maintenance Resolving Startup Problems Identifying Error Messages Verifying IP Addressing and Routing Creating a New Configuration File Choose Tools Control Center Feature ServicesCisco Unified IP Phone Resets Unexpectedly Symptom Cisco Unified IP Phone Unable to Obtain IP AddressVerifying Physical Connection Verifying Dhcp Settings Checking Static IP Address SettingsVerifying Voice Vlan Configuration Identifying Intermittent Network OutagesVerifying that the Phones Have Not Been Intentionally Reset Eliminating DNS or Other Connectivity ErrorsTroubleshooting Cisco Unified IP Phone Security Problem Possible CauseGeneral Troubleshooting Tips Summary ExplanationOptions section on page 4-2for details Summary Explanation Problem Solution HalfduxcollisionexceedthresholdResetting or Restoring the Cisco Unified IP Phone Performing a Basic ResetRestore softkey Default softkeyPerforming a Factory Reset Using the Quality Report Tool Monitoring the Voice Quality of CallsMetric Change Condition Where to Go for More Troubleshooting Information Cleaning the Cisco Unified IP PhoneOL-15498-01 Providing Information to Users Via a Website How Users Get Copies of Cisco Unified IP Phone Manuals How Users Access a Voice Messaging System How Users Configure Personal Directory EntriesInstalling the Synchronizer Configuring the SynchronizerPrograms Cisco Systems TabSync Page OL-15498-01 Features Sccp SIPSIP QRTCisco Unified IP Phone Service Application Cisco Unified Communications Manager FeaturesServices Guide Development Notes for Release 4.13 or laterOL-15498-01 Supporting International Users Adding Language Overlays to Phone ButtonsOL-15498-01 Physical and Operating Environment Specifications Specification Value or RangeCable Specifications Network and Access Port PinoutsNetwork Port Connector Access Port ConnectorPin Number Function OL-15498-01 Basic Phone Administration Steps Example User Information for these ProceduresProceed to Configuring the Phone, page F-3 Adding a User From an External Ldap DirectoryChoose System Ldap Ldap Directory Click Perform Full Sync NowConfiguring the Phone Procedure To Select Phone Model and ProtocolProcedure to Configure Phone Example johndoeOL-15498-01 Page OL-15498-01 Choose User Management End User Click Device AssociationsPerforming Final End User Configuration Steps Click Save OL-15498-01 Numerics IN-1Capf CDPIN-2 IN-3 External power IN-4Mlpp B-2 IN-5CDP Dhcp Http RTP Sccp SIP TCP Tftp UDP IN-6QRT B-2 IN-7See Srst IN-8Dhcp DNS IN-9Vlan IN-10
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7960G, 7940G specifications

Cisco Systems has long been a leader in creating innovative networking and communication solutions. Among their range of Voice over IP (VoIP) phones, the Cisco 7960G and 7940G stand out as robust, versatile devices that cater to the needs of modern businesses. Released in the early 2000s, these models respectively combine functionality, ease of use, and key features tailored for effective communication.

The Cisco 7960G is a high-end model designed for users who demand advanced features and functionalities. It comes with a large backlit LCD display that not only enhances visibility but also provides easy navigation through various options. The phone supports up to six lines, allowing users to manage multiple calls effortlessly. Its user-friendly interface includes programmable feature buttons and a 10/100 Ethernet switch, enabling seamless integration into existing networks.

On the other hand, the Cisco 7940G is a more basic model designed for users who require essential features for their business communications. It includes a monochrome LCD screen and supports a maximum of two lines. Despite its simplicity, the 7940G is equipped with several key features such as integrated speakerphone and mute options, making it ideal for day-to-day communication needs. Both models support Power over Ethernet (PoE), eliminating the need for separate power adapters and ensuring a cleaner, more organized workspace.

In terms of technologies, both the 7960G and 7940G leverage the Session Initiation Protocol (SIP) for signaling and media exchange. They also support secure communication through protocols like Secure Real-time Transport Protocol (SRTP) and Transport Layer Security (TLS). This ensures that businesses can engage in confidential conversations without the risk of interception.

The characteristics that make these models appealing include durability, ease of configuration, and reliability. Organizations can benefit from Cisco’s reliable support and regular updates, ensuring that their communication infrastructure remains robust and secure. With features designed for scalability, both phones can easily integrate into larger systems while maintaining high call quality.

In summary, Cisco’s 7960G and 7940G VoIP phones are exemplary devices that cater to a variety of business communication scenarios. With their blend of functionality, support for essential technologies, and reliable performance, they continue to serve organizations effectively in an increasingly interconnected world. Whether used in a bustling office or as part of a dynamic telecommunications strategy, these models offer excellent value and performance.
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