Cisco Systems 7960G manual Topic Reference, Refer to Cisco Unified Communications Manager Security

Page 20

Chapter 1 An Overview of the Cisco Unified IP Phone

Understanding Security Features for Cisco Unified IP Phones

Table 1-2

Cisco Unified IP Phone and Cisco Unified Communications Manager

 

Security Topics

 

 

 

 

Topic

 

Reference

 

 

Detailed explanation of security, including set up,

Refer to Cisco Unified Communications Manager Security

configuration, and troubleshooting information for

Guide

Cisco Unified Communications Manager and

 

Cisco Unified IP Phones

 

 

 

Security features supported on the Cisco Unified IP Phone

See the “Overview of Supported Security Features” section on

 

 

page 1-9

 

 

Restrictions regarding security features

See the “Security Restrictions” section on page 1-11

 

 

How CAPF interacts with a phone when the phone resets

See the “CAPF Interaction when the Phone Resets” section on

 

 

page 1-12

 

 

Identifying phone calls for which security is implemented

See the “Identifying Encrypted and Authenticated Phone

 

 

Calls” section on page 1-11

 

 

 

TLS connection

 

See the “What Networking Protocols Are Used?” section on

 

 

page 1-4

 

 

Security and the phone startup process

See the “Understanding the Phone Startup Process” section on

 

 

page 2-6

 

 

Security and phone configuration files

See the “Understanding Phone Configuration Files” section

 

 

on page 2-5

 

 

Configuring a locally significant certificate (LSC) on the

See the “Configuring Security on the Cisco Unified IP Phone”

phone

 

section on page 3-10

 

 

Understanding security icons in the Communications

See the “Cisco Unified Communications Manager Options”

Manager 1 through Communications Manager 5 options in

section on page 4-10

the Network Configuration Menu on the phone

 

 

 

Security items on the Security Configuration Menu on the

See the “Security Configuration Menu” section on page 6-12

phone

 

 

 

 

Changing the TFTP Server 1 option on the phone when

See the “CTL File Menu” section on page 6-12

security is implemented

 

 

 

Removing a certificate trust list (CTL) file from the phone

See the “CTL File Menu” section on page 6-12

 

 

Security items on the Trust List menu on the phone

See the “Trust List Menu” section on page 6-14

 

 

Disabling access to a phone’s web pages

See the “Disabling and Enabling Web Page Access” section

 

 

on page 7-3

 

 

 

Troubleshooting

 

• See the “Troubleshooting Cisco Unified IP Phone

 

 

Security” section on page 8-9

 

 

• Refer to Cisco Unified Communications Manager

 

 

Security Guide

 

 

Resetting or restoring the phone

See the “Resetting or Restoring the Cisco Unified IP Phone”

 

 

section on page 8-13

 

 

 

Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP)

1-8

OL-15498-01

 

 

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Contents
Americas Headquarters Text Part Number OL-15498-01Copyright 2008 Cisco Systems, Inc. All rights reserved N T E N T S Network Requirements Configuring Security on the Cisco Unified IP Phone ViiPort 1 Network, Port 2 Access, and Port 3 Phone Statistics ViiiCable Specifications E-2 D E Overview AudienceOrganization XiiiCisco Unified Communications Manager Administration Related DocumentationChapter Description Cisco Unified IP Phone 7960G/7940G SeriesDocument Conventions Cisco Product Security OverviewCisco Unified Communications Manager Business Edition Convention DescriptionXvi An Overview of the Cisco Unified IP Phone Cisco Unified IP Phone 7960G An Overview of the Cisco Unified IP Phone What Networking Protocols Are Used? Networking Protocol Purpose Usage NotesRefer Cisco Unified Communications Manager System GuideUDP Related TopicsRelated Topic Feature OverviewConfiguring Telephony Features Understanding Security Features for Cisco Unified IP Phones Providing Users with Feature InformationTopic Reference Refer to Cisco Unified Communications Manager SecurityGuide Refer to Cisco Unified Communications ManagerOverview of Supported Security Features Feature DescriptionCommunications Manager Security Guide Phone section on page 3-10for more informationUnderstanding Security Profiles Identifying Encrypted and Authenticated Phone Calls Security RestrictionsCapf Interaction when the Phone Resets ExampleOL-15498-01 Refer to the Cisco Unified Communications Manager Administration Guide, Directory NumberPurpose For More Information Administration Guide, Softkey Template Administration GuideTask Purpose For More Information URLInstalling Cisco Unified IP Phones Settings Network Configuration Refer to Cisco Unified IP Phone 7960G/7940GSeries Phone Guide for Cisco Unified Communications Manager 7.0 SccpOL-15498-01 A P T E R Related Topic Providing Power to the Cisco Unified IP Phone Power Guidelines Power OutageObtaining Additional Information about Power Power Type GuidelinesUnderstanding Phone Configuration Files URLUnified Communications Manager Security Guide Understanding the Phone Startup ProcessDescription Related Topics Request the configuration file Taps Adding Phones with Auto-RegistrationRequires MAC Method Address? Adding Phones with Auto-Registration and Taps Unified Communications Manager System GuideUsing Cisco Unified IP Phones with Different Protocols ProcedureAdding Phones with BAT Converting a New Phone from Sccp to SIPDeploying a Phone in an Sccp and SIP Environment Converting an In-Use Phone from Sccp to SIPConverting an In-Use Phone from SIP to Sccp Determining the MAC Address for a Cisco Unified IP Phone ParametersSetting Up the Cisco Unified IP Phone Before You BeginNetwork Requirements Cisco Unified Communications Manager ConfigurationNetwork and Access Ports, Handset, Speakerphone, Headset, Network and Access Ports HandsetSpeakerphone HeadsetAudio Quality Subjective to the User Before You Begin Installing the Cisco Unified IP PhoneProcedure Reference Cisco Unified IP Phones 7960G and 7940G Cable Connections Attaching the Cisco Unified IP Phone Expansion Module Expansion ModuleAdjusting the Placement of the Cisco Unified IP Phone Adjusting Cisco Unified IP Phone Footstand and Phone HeightConfiguring Softkey Templates, Mounting the Phone to the WallVerifying the Phone Startup Process Parts Used in Wall Mounting the Cisco Unified IP PhoneConfiguring Startup Network Settings Configuring Security on the Cisco Unified IP PhoneFrom the phone, choose Settings Security Configuration OL-15498-01 Configuring Network Settings on the Cisco Unified IP Phone Displaying the Network Configuration MenuUnlocking and Locking Options Overview of Network Configuration Options Network ConfigurationEditing Values Category Description Menu OptionOption Description To Change Network Configuration MenuPC Vlan Configuration Menu section on Communications Manager Security Guide. For informationManager, choose System Enterprise Communications Manager Options section onSystem Device Pool Manager, choose Device Phone Phone ConfigurationChoose System Enterprise Parameters Including language, font, date and time formatting, Disabling the phone’s ability to accept Gratuitous ARP will Blank Cisco Unified Communications Manager OptionsState Communications Manager Administration Guide Designation DescriptionDevice Pool To Cisco Unified Communications Manager Security GuideOL-15498-01 Configuring Features, Templates, Services, and Users Feature Description Configuration Reference Administration Guide, Cisco Unified IPCommunications Manager Features and Services Cisco Unified Communications ManagerFeatures and Services Guide, Barge Features and Services Guide, Call DisplayAdministration Guide, Configuring Specifying Options that Appear on the UserAdministration Guide, Configuring Cisco Unified Communications Manager FeaturesCommunications Manager System Guide, Call Communications Manager System GuideDND Unified Communications ManagerFeatures and Services Guide, Malicious Administration Guide, Message WaitingMcid MlppServices menu on a phone Administration Guide, Time Period Manager Administration GuideAdministration Guide, Conference Bridge Cisco VT Advantage Administration GuideConfiguring Corporate and Personal Directories Configuring Corporate DirectoriesConfiguring Personal Directory Creating Custom Phone RingsModifying Phone Button Templates SynchronizerConfiguring Softkey Templates Setting Up ServicesManaging the User Options Web Pages Giving Users Access to the User Options Web PagesAdding Users to Cisco Unified Communications Manager Procedure OL-15498-01 A P T E R Model Information Screen Status MenuMessage Description Possible Explanation and Action Status Messages ScreenSelect Status Messages Communications Manager Administration Network Configuration Menu section onAddress. See the Network Configuration Menu Adding Phones with Cisco UnifiedConfiguration Menu section on page 4-4section for Configuration Menu section on page 4-4for See the Firmware Versions Screen section onMessage Component Description Network Statistics ScreenSelect Network Statistics Firmware Versions Screen Select Expansion Module Stats Expansion Module Stats ScreenSelect Firmware Versions Call Statistics Screen Select Call StatisticsMonitoring the Voice Quality of Calls section on Voice Quality MetricsMOS LQK Security Configuration Menu CTL File MenuCertificate Icon Trust List Menu Monitoring the Cisco Unified IP Phone Remotely Accessing the Web Page for a Phone Http//IPaddressChoose Device Phone Disabling and Enabling Web Page AccessDevice Information Network Configuration Vlan ID Description Network Statistics Ethernet StatisticsPort 1 Network, Port 2 Access, and Port 3 Phone Statistics Description Device Logs Status Messages Streaming StatisticsStack Statistics Streaming Statistics Area Items Description OL-15498-01 Troubleshooting and Maintenance Resolving Startup ProblemsTroubleshooting and Maintenance Resolving Startup Problems Identifying Error Messages Verifying IP Addressing and Routing Creating a New Configuration File Choose Tools Control Center Feature ServicesVerifying Physical Connection Cisco Unified IP Phone Resets UnexpectedlySymptom Cisco Unified IP Phone Unable to Obtain IP Address Verifying Dhcp Settings Checking Static IP Address SettingsVerifying Voice Vlan Configuration Identifying Intermittent Network OutagesVerifying that the Phones Have Not Been Intentionally Reset Eliminating DNS or Other Connectivity ErrorsTroubleshooting Cisco Unified IP Phone Security Problem Possible CauseOptions section on page 4-2for details General Troubleshooting TipsSummary Explanation Summary Explanation Problem Solution HalfduxcollisionexceedthresholdResetting or Restoring the Cisco Unified IP Phone Performing a Basic ResetRestore softkey Default softkeyPerforming a Factory Reset Using the Quality Report Tool Monitoring the Voice Quality of CallsMetric Change Condition Where to Go for More Troubleshooting Information Cleaning the Cisco Unified IP PhoneOL-15498-01 Providing Information to Users Via a Website How Users Get Copies of Cisco Unified IP Phone Manuals How Users Access a Voice Messaging System How Users Configure Personal Directory EntriesPrograms Cisco Systems TabSync Installing the SynchronizerConfiguring the Synchronizer Page OL-15498-01 Features Sccp SIPSIP QRTCisco Unified IP Phone Service Application Cisco Unified Communications Manager FeaturesServices Guide Development Notes for Release 4.13 or laterOL-15498-01 Supporting International Users Adding Language Overlays to Phone ButtonsOL-15498-01 Physical and Operating Environment Specifications Specification Value or RangeCable Specifications Network and Access Port PinoutsNetwork Port Connector Access Port ConnectorPin Number Function OL-15498-01 Basic Phone Administration Steps Example User Information for these ProceduresProceed to Configuring the Phone, page F-3 Adding a User From an External Ldap DirectoryChoose System Ldap Ldap Directory Click Perform Full Sync NowConfiguring the Phone Procedure To Select Phone Model and ProtocolProcedure to Configure Phone Example johndoeOL-15498-01 Page OL-15498-01 Choose User Management End User Click Device AssociationsPerforming Final End User Configuration Steps Click Save OL-15498-01 Numerics IN-1IN-2 CapfCDP IN-3 External power IN-4Mlpp B-2 IN-5CDP Dhcp Http RTP Sccp SIP TCP Tftp UDP IN-6QRT B-2 IN-7See Srst IN-8Dhcp DNS IN-9Vlan IN-10
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