Contents
Text Part Number OL-15498-01
Americas Headquarters
Copyright 2008 Cisco Systems, Inc. All rights reserved
N T E N T S
Network Requirements
Vii
Configuring Security on the Cisco Unified IP Phone
Viii
Port 1 Network, Port 2 Access, and Port 3 Phone Statistics
Cable Specifications E-2
D E
Audience
Overview
Organization
Xiii
Related Documentation
Cisco Unified Communications Manager Administration
Chapter Description
Cisco Unified IP Phone 7960G/7940G Series
Cisco Product Security Overview
Document Conventions
Cisco Unified Communications Manager Business Edition
Convention Description
Xvi
An Overview of the Cisco Unified IP Phone
Cisco Unified IP Phone 7960G
An Overview of the Cisco Unified IP Phone
Networking Protocol Purpose Usage Notes
What Networking Protocols Are Used?
Refer Cisco Unified Communications Manager
System Guide
Related Topics
UDP
Related Topic
Feature Overview
Configuring Telephony Features
Providing Users with Feature Information
Understanding Security Features for Cisco Unified IP Phones
Refer to Cisco Unified Communications Manager Security
Topic Reference
Guide
Refer to Cisco Unified Communications Manager
Feature Description
Overview of Supported Security Features
Communications Manager Security Guide
Phone section on page 3-10for more information
Understanding Security Profiles
Security Restrictions
Identifying Encrypted and Authenticated Phone Calls
Example
Capf Interaction when the Phone Resets
OL-15498-01
Refer to the Cisco Unified Communications Manager
Administration Guide, Directory Number
Purpose For More Information
Administration Guide
Administration Guide, Softkey Template
Task Purpose For More Information
URL
Installing Cisco Unified IP Phones
Refer to Cisco Unified IP Phone 7960G/7940G
Settings Network Configuration
Series Phone Guide for Cisco Unified
Communications Manager 7.0 Sccp
OL-15498-01
A P T E R
Related Topic
Providing Power to the Cisco Unified IP Phone
Power Outage
Power Guidelines
Obtaining Additional Information about Power
Power Type Guidelines
URL
Understanding Phone Configuration Files
Unified Communications Manager Security Guide
Understanding the Phone Startup Process
Description Related Topics
Request the configuration file
Taps
Adding Phones with Auto-Registration
Requires MAC Method Address?
Unified Communications Manager System Guide
Adding Phones with Auto-Registration and Taps
Procedure
Using Cisco Unified IP Phones with Different Protocols
Adding Phones with BAT
Converting a New Phone from Sccp to SIP
Deploying a Phone in an Sccp and SIP Environment
Converting an In-Use Phone from Sccp to SIP
Converting an In-Use Phone from SIP to Sccp
Parameters
Determining the MAC Address for a Cisco Unified IP Phone
Before You Begin
Setting Up the Cisco Unified IP Phone
Network Requirements
Cisco Unified Communications Manager Configuration
Network and Access Ports, Handset, Speakerphone, Headset,
Handset
Network and Access Ports
Speakerphone
Headset
Audio Quality Subjective to the User
Before You Begin
Installing the Cisco Unified IP Phone
Procedure Reference
Cisco Unified IP Phones 7960G and 7940G Cable Connections
Expansion Module
Attaching the Cisco Unified IP Phone Expansion Module
Adjusting Cisco Unified IP Phone Footstand and Phone Height
Adjusting the Placement of the Cisco Unified IP Phone
Configuring Softkey Templates,
Mounting the Phone to the Wall
Parts Used in Wall Mounting the Cisco Unified IP Phone
Verifying the Phone Startup Process
Configuring Security on the Cisco Unified IP Phone
Configuring Startup Network Settings
From the phone, choose Settings Security Configuration
OL-15498-01
Displaying the Network Configuration Menu
Configuring Network Settings on the Cisco Unified IP Phone
Unlocking and Locking Options
Network Configuration
Overview of Network Configuration Options
Editing Values
Category Description Menu Option
Option Description To Change
Network Configuration Menu
PC Vlan
Communications Manager Security Guide. For information
Configuration Menu section on
Manager, choose System Enterprise
Communications Manager Options section on
System Device Pool
Manager, choose Device Phone Phone
Configuration
Choose System Enterprise Parameters
Including language, font, date and time formatting,
Disabling the phone’s ability to accept Gratuitous ARP will
Blank
Cisco Unified Communications Manager Options
State
Designation Description
Communications Manager Administration Guide
Device Pool
To Cisco Unified Communications Manager Security Guide
OL-15498-01
Configuring Features, Templates, Services, and Users
Administration Guide, Cisco Unified IP
Feature Description Configuration Reference
Communications Manager Features and Services
Cisco Unified Communications Manager
Features and Services Guide, Call Display
Features and Services Guide, Barge
Administration Guide, Configuring
Specifying Options that Appear on the User
Unified Communications Manager Features
Administration Guide, Configuring Cisco
Communications Manager System Guide, Call
Communications Manager System Guide
Unified Communications Manager
DND
Administration Guide, Message Waiting
Features and Services Guide, Malicious
Mcid
Mlpp
Services menu on a phone
Manager Administration Guide
Administration Guide, Time Period
Administration Guide, Conference Bridge
Cisco VT Advantage Administration Guide
Configuring Corporate Directories
Configuring Corporate and Personal Directories
Configuring Personal Directory
Creating Custom Phone Rings
Synchronizer
Modifying Phone Button Templates
Setting Up Services
Configuring Softkey Templates
Managing the User Options Web Pages
Giving Users Access to the User Options Web Pages
Adding Users to Cisco Unified Communications Manager
Procedure
OL-15498-01
A P T E R
Status Menu
Model Information Screen
Message Description Possible Explanation and Action
Status Messages Screen
Select Status Messages
Network Configuration Menu section on
Communications Manager Administration
Address. See the Network Configuration Menu
Adding Phones with Cisco Unified
Configuration Menu section on page 4-4section for
See the Firmware Versions Screen section on
Configuration Menu section on page 4-4for
Message Component Description
Network Statistics Screen
Select Network Statistics
Firmware Versions Screen
Select Expansion Module Stats
Expansion Module Stats Screen
Select Firmware Versions
Select Call Statistics
Call Statistics Screen
Monitoring the Voice Quality of Calls section on
Voice Quality Metrics
MOS LQK
CTL File Menu
Security Configuration Menu
Certificate Icon
Trust List Menu
Monitoring the Cisco Unified IP Phone Remotely
Http//IPaddress
Accessing the Web Page for a Phone
Choose Device Phone
Disabling and Enabling Web Page Access
Device Information
Network Configuration
Vlan ID
Description
Ethernet Statistics
Network Statistics
Port 1 Network, Port 2 Access, and Port 3 Phone Statistics
Description
Device Logs
Status Messages
Streaming Statistics
Stack Statistics
Streaming Statistics Area Items
Description
OL-15498-01
Resolving Startup Problems
Troubleshooting and Maintenance
Troubleshooting and Maintenance Resolving Startup Problems
Identifying Error Messages
Verifying IP Addressing and Routing
Choose Tools Control Center Feature Services
Creating a New Configuration File
Verifying Physical Connection
Cisco Unified IP Phone Resets Unexpectedly
Symptom Cisco Unified IP Phone Unable to Obtain IP Address
Checking Static IP Address Settings
Verifying Dhcp Settings
Verifying Voice Vlan Configuration
Identifying Intermittent Network Outages
Eliminating DNS or Other Connectivity Errors
Verifying that the Phones Have Not Been Intentionally Reset
Problem Possible Cause
Troubleshooting Cisco Unified IP Phone Security
Options section on page 4-2for details
General Troubleshooting Tips
Summary Explanation
Summary Explanation
Halfduxcollisionexceedthreshold
Problem Solution
Performing a Basic Reset
Resetting or Restoring the Cisco Unified IP Phone
Restore softkey
Default softkey
Performing a Factory Reset
Monitoring the Voice Quality of Calls
Using the Quality Report Tool
Metric Change Condition
Cleaning the Cisco Unified IP Phone
Where to Go for More Troubleshooting Information
OL-15498-01
Providing Information to Users Via a Website
How Users Get Copies of Cisco Unified IP Phone Manuals
How Users Configure Personal Directory Entries
How Users Access a Voice Messaging System
Programs Cisco Systems TabSync
Installing the Synchronizer
Configuring the Synchronizer
Page
OL-15498-01
Sccp SIP
Features
QRT
SIP
Cisco Unified Communications Manager Features
Cisco Unified IP Phone Service Application
Services Guide
Development Notes for Release 4.13 or later
OL-15498-01
Adding Language Overlays to Phone Buttons
Supporting International Users
OL-15498-01
Specification Value or Range
Physical and Operating Environment Specifications
Network and Access Port Pinouts
Cable Specifications
Network Port Connector
Access Port Connector
Pin Number Function
OL-15498-01
Example User Information for these Procedures
Basic Phone Administration Steps
Adding a User From an External Ldap Directory
Proceed to Configuring the Phone, page F-3
Choose System Ldap Ldap Directory
Click Perform Full Sync Now
Procedure To Select Phone Model and Protocol
Configuring the Phone
Procedure to Configure Phone
Example johndoe
OL-15498-01
Page
OL-15498-01
Click Device Associations
Choose User Management End User
Performing Final End User Configuration Steps
Click Save
OL-15498-01
IN-1
Numerics
IN-2
Capf
CDP
IN-3
IN-4
External power
IN-5
Mlpp B-2
IN-6
CDP Dhcp Http RTP Sccp SIP TCP Tftp UDP
IN-7
QRT B-2
IN-8
See Srst
IN-9
Dhcp DNS
IN-10
Vlan