Cisco Systems 7960G, 7940G manual Communications Manager System Guide, Call

Page 70

Chapter 5 Configuring Features, Templates, Services, and Users

Telephony Features Available for the Cisco Unified IP Phone

Table 5-1

Telephony Features for the Cisco Unified IP Phone (continued)

 

 

 

 

Feature

 

Description

Configuration Reference

 

 

 

 

Call pickup

 

Allows users to redirect a call that is ringing on

For more information, refer to Cisco Unified

 

 

another phone within their pickup group to their

Communications Manager System Guide, “Call

 

 

phone.

Pickup” chapter.

 

 

 

 

Call waiting

 

Indicates (and allows users to answer) an incoming

Requires no configuration.

 

 

call that rings while on another call. Displays

 

 

 

incoming call information on the phone screen.

 

 

 

 

 

Caller ID

 

Displays caller identification such as a phone

For more information, refer to:

 

 

number, name, or other descriptive text on the phone

• Cisco Unified Communications Manager

 

 

screen.

 

 

Administration Guide, “Configuring Cisco

 

 

 

 

 

 

Unified IP Phones” chapter.

 

 

 

• Cisco Unified Communications Manager

 

 

 

System Guide, “Understanding Route Plans”

 

 

 

chapter.

 

 

 

• Cisco Unified Communications Manager

 

 

 

Features and Services Guide, “Call Display

 

 

 

Restrictions” chapter.

 

 

 

 

Call Back

 

Provides users with an audio and visual alert on the

For more information, refer to Cisco

 

 

phone when a busy or unavailable party becomes

Unified Communications Manager Features and

 

 

available.

Services Guide, “Call Back” chapter.

 

 

 

 

Conference

 

• Allows a user to talk simultaneously with

• For more information, refer to Cisco Unified

 

 

multiple parties by calling each participant

Communications Manager System Guide,

 

 

individually. Conference features include

“Cisco Unified IP Phones” chapter.

 

 

Conference, Join, cBarge, and Meet-Me.

• The Service parameter,

 

 

 

 

 

• Allows a non-initiator in a standard (ad hoc)

AdvanceAdhocConference, (disabled by

 

 

conference to add or remove participants; also

default in Cisco Unified Communications

 

 

allows any conference participant to join

Manager Administration) allows you to

 

 

together two standard conferences on the same

enable these features.

 

 

line.

For complete information, see the Cisco Unified

 

 

 

 

 

 

Communications Manager System Guide,

 

 

 

“Conference Bridges” chapter.

 

 

 

Note Be sure to inform your users whether

 

 

 

these features are activated.

 

 

 

Configurable call

Allows you to specify information that appears on a

For more information, refer to:

forward display

 

phone when a call is forwarded. This information

• Cisco Unified Communications Manager

 

 

can include the caller name, caller number,

 

 

Administration Guide, “Cisco Unified IP

 

 

redirected number, and original dialed number.

 

 

Phone Configuration” chapter.

 

 

 

 

 

 

• Cisco Unified Communications Manager

 

 

 

System Guide, “Cisco Unified IP Phones”

 

 

 

chapter.

 

 

 

 

Direct transfer

 

Allows users to connect two calls to each other

For more information, refer to Cisco Unified

 

 

(without remaining on the line).

Communications Manager System Guide, “Cisco

 

 

 

Unified IP Phones” chapter.

 

 

 

 

Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP)

5-4

OL-15498-01

 

 

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Contents Americas Headquarters Text Part Number OL-15498-01Copyright 2008 Cisco Systems, Inc. All rights reserved N T E N T S Network Requirements Configuring Security on the Cisco Unified IP Phone ViiPort 1 Network, Port 2 Access, and Port 3 Phone Statistics ViiiCable Specifications E-2 D E Organization OverviewAudience XiiiChapter Description Cisco Unified Communications Manager AdministrationRelated Documentation Cisco Unified IP Phone 7960G/7940G SeriesCisco Unified Communications Manager Business Edition Document ConventionsCisco Product Security Overview Convention DescriptionXvi An Overview of the Cisco Unified IP Phone Cisco Unified IP Phone 7960G An Overview of the Cisco Unified IP Phone Refer Cisco Unified Communications Manager What Networking Protocols Are Used?Networking Protocol Purpose Usage Notes System GuideUDP Related TopicsConfiguring Telephony Features Feature OverviewRelated Topic Understanding Security Features for Cisco Unified IP Phones Providing Users with Feature InformationGuide Topic ReferenceRefer to Cisco Unified Communications Manager Security Refer to Cisco Unified Communications ManagerCommunications Manager Security Guide Overview of Supported Security FeaturesFeature Description Phone section on page 3-10for more informationUnderstanding Security Profiles Identifying Encrypted and Authenticated Phone Calls Security RestrictionsCapf Interaction when the Phone Resets ExampleOL-15498-01 Purpose For More Information Administration Guide, Directory NumberRefer to the Cisco Unified Communications Manager Task Purpose For More Information Administration Guide, Softkey TemplateAdministration Guide URLInstalling Cisco Unified IP Phones Series Phone Guide for Cisco Unified Settings Network ConfigurationRefer to Cisco Unified IP Phone 7960G/7940G Communications Manager 7.0 SccpOL-15498-01 A P T E R Related Topic Providing Power to the Cisco Unified IP Phone Obtaining Additional Information about Power Power GuidelinesPower Outage Power Type GuidelinesUnderstanding Phone Configuration Files URLDescription Related Topics Understanding the Phone Startup ProcessUnified Communications Manager Security Guide Request the configuration file Requires MAC Method Address? Adding Phones with Auto-RegistrationTaps Adding Phones with Auto-Registration and Taps Unified Communications Manager System GuideAdding Phones with BAT Using Cisco Unified IP Phones with Different ProtocolsProcedure Converting a New Phone from Sccp to SIPConverting an In-Use Phone from SIP to Sccp Converting an In-Use Phone from Sccp to SIPDeploying a Phone in an Sccp and SIP Environment Determining the MAC Address for a Cisco Unified IP Phone ParametersSetting Up the Cisco Unified IP Phone Before You BeginNetwork and Access Ports, Handset, Speakerphone, Headset, Cisco Unified Communications Manager ConfigurationNetwork Requirements Speakerphone Network and Access PortsHandset HeadsetAudio Quality Subjective to the User Procedure Reference Installing the Cisco Unified IP PhoneBefore You Begin Cisco Unified IP Phones 7960G and 7940G Cable Connections Attaching the Cisco Unified IP Phone Expansion Module Expansion ModuleConfiguring Softkey Templates, Adjusting the Placement of the Cisco Unified IP PhoneAdjusting Cisco Unified IP Phone Footstand and Phone Height Mounting the Phone to the WallVerifying the Phone Startup Process Parts Used in Wall Mounting the Cisco Unified IP PhoneConfiguring Startup Network Settings Configuring Security on the Cisco Unified IP PhoneFrom the phone, choose Settings Security Configuration OL-15498-01 Configuring Network Settings on the Cisco Unified IP Phone Displaying the Network Configuration MenuUnlocking and Locking Options Editing Values Overview of Network Configuration OptionsNetwork Configuration Category Description Menu OptionPC Vlan Network Configuration MenuOption Description To Change Configuration Menu section on Communications Manager Security Guide. For informationSystem Device Pool Communications Manager Options section onManager, choose System Enterprise Choose System Enterprise Parameters ConfigurationManager, choose Device Phone Phone Including language, font, date and time formatting, Disabling the phone’s ability to accept Gratuitous ARP will State Cisco Unified Communications Manager OptionsBlank Device Pool Communications Manager Administration GuideDesignation Description To Cisco Unified Communications Manager Security GuideOL-15498-01 Configuring Features, Templates, Services, and Users Communications Manager Features and Services Feature Description Configuration ReferenceAdministration Guide, Cisco Unified IP Cisco Unified Communications ManagerAdministration Guide, Configuring Features and Services Guide, BargeFeatures and Services Guide, Call Display Specifying Options that Appear on the UserCommunications Manager System Guide, Call Administration Guide, Configuring CiscoUnified Communications Manager Features Communications Manager System GuideDND Unified Communications ManagerMcid Features and Services Guide, MaliciousAdministration Guide, Message Waiting MlppServices menu on a phone Administration Guide, Conference Bridge Administration Guide, Time PeriodManager Administration Guide Cisco VT Advantage Administration GuideConfiguring Personal Directory Configuring Corporate and Personal DirectoriesConfiguring Corporate Directories Creating Custom Phone RingsModifying Phone Button Templates SynchronizerConfiguring Softkey Templates Setting Up ServicesAdding Users to Cisco Unified Communications Manager Giving Users Access to the User Options Web PagesManaging the User Options Web Pages Procedure OL-15498-01 A P T E R Model Information Screen Status MenuSelect Status Messages Status Messages ScreenMessage Description Possible Explanation and Action Address. See the Network Configuration Menu Communications Manager AdministrationNetwork Configuration Menu section on Adding Phones with Cisco UnifiedConfiguration Menu section on page 4-4section for Configuration Menu section on page 4-4for See the Firmware Versions Screen section onSelect Network Statistics Network Statistics ScreenMessage Component Description Firmware Versions Screen Select Firmware Versions Expansion Module Stats ScreenSelect Expansion Module Stats Call Statistics Screen Select Call StatisticsMOS LQK Voice Quality MetricsMonitoring the Voice Quality of Calls section on Security Configuration Menu CTL File MenuCertificate Icon Trust List Menu Monitoring the Cisco Unified IP Phone Remotely Accessing the Web Page for a Phone Http//IPaddressDevice Information Disabling and Enabling Web Page AccessChoose Device Phone Network Configuration Vlan ID Description Network Statistics Ethernet StatisticsPort 1 Network, Port 2 Access, and Port 3 Phone Statistics Description Device Logs Stack Statistics Streaming StatisticsStatus Messages Streaming Statistics Area Items Description OL-15498-01 Troubleshooting and Maintenance Resolving Startup ProblemsTroubleshooting and Maintenance Resolving Startup Problems Identifying Error Messages Verifying IP Addressing and Routing Creating a New Configuration File Choose Tools Control Center Feature ServicesSymptom Cisco Unified IP Phone Unable to Obtain IP Address Cisco Unified IP Phone Resets UnexpectedlyVerifying Physical Connection Verifying Voice Vlan Configuration Verifying Dhcp SettingsChecking Static IP Address Settings Identifying Intermittent Network OutagesVerifying that the Phones Have Not Been Intentionally Reset Eliminating DNS or Other Connectivity ErrorsTroubleshooting Cisco Unified IP Phone Security Problem Possible CauseSummary Explanation General Troubleshooting TipsOptions section on page 4-2for details Summary Explanation Problem Solution HalfduxcollisionexceedthresholdRestore softkey Resetting or Restoring the Cisco Unified IP PhonePerforming a Basic Reset Default softkeyPerforming a Factory Reset Using the Quality Report Tool Monitoring the Voice Quality of CallsMetric Change Condition Where to Go for More Troubleshooting Information Cleaning the Cisco Unified IP PhoneOL-15498-01 Providing Information to Users Via a Website How Users Get Copies of Cisco Unified IP Phone Manuals How Users Access a Voice Messaging System How Users Configure Personal Directory EntriesConfiguring the Synchronizer Installing the SynchronizerPrograms Cisco Systems TabSync Page OL-15498-01 Features Sccp SIPSIP QRTServices Guide Cisco Unified IP Phone Service ApplicationCisco Unified Communications Manager Features Development Notes for Release 4.13 or laterOL-15498-01 Supporting International Users Adding Language Overlays to Phone ButtonsOL-15498-01 Physical and Operating Environment Specifications Specification Value or RangeNetwork Port Connector Cable SpecificationsNetwork and Access Port Pinouts Access Port ConnectorPin Number Function OL-15498-01 Basic Phone Administration Steps Example User Information for these ProceduresChoose System Ldap Ldap Directory Proceed to Configuring the Phone, page F-3Adding a User From an External Ldap Directory Click Perform Full Sync NowProcedure to Configure Phone Configuring the PhoneProcedure To Select Phone Model and Protocol Example johndoeOL-15498-01 Page OL-15498-01 Choose User Management End User Click Device AssociationsPerforming Final End User Configuration Steps Click Save OL-15498-01 Numerics IN-1CDP CapfIN-2 IN-3 External power IN-4Mlpp B-2 IN-5CDP Dhcp Http RTP Sccp SIP TCP Tftp UDP IN-6QRT B-2 IN-7See Srst IN-8Dhcp DNS IN-9Vlan IN-10
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7960G, 7940G specifications

Cisco Systems has long been a leader in creating innovative networking and communication solutions. Among their range of Voice over IP (VoIP) phones, the Cisco 7960G and 7940G stand out as robust, versatile devices that cater to the needs of modern businesses. Released in the early 2000s, these models respectively combine functionality, ease of use, and key features tailored for effective communication.

The Cisco 7960G is a high-end model designed for users who demand advanced features and functionalities. It comes with a large backlit LCD display that not only enhances visibility but also provides easy navigation through various options. The phone supports up to six lines, allowing users to manage multiple calls effortlessly. Its user-friendly interface includes programmable feature buttons and a 10/100 Ethernet switch, enabling seamless integration into existing networks.

On the other hand, the Cisco 7940G is a more basic model designed for users who require essential features for their business communications. It includes a monochrome LCD screen and supports a maximum of two lines. Despite its simplicity, the 7940G is equipped with several key features such as integrated speakerphone and mute options, making it ideal for day-to-day communication needs. Both models support Power over Ethernet (PoE), eliminating the need for separate power adapters and ensuring a cleaner, more organized workspace.

In terms of technologies, both the 7960G and 7940G leverage the Session Initiation Protocol (SIP) for signaling and media exchange. They also support secure communication through protocols like Secure Real-time Transport Protocol (SRTP) and Transport Layer Security (TLS). This ensures that businesses can engage in confidential conversations without the risk of interception.

The characteristics that make these models appealing include durability, ease of configuration, and reliability. Organizations can benefit from Cisco’s reliable support and regular updates, ensuring that their communication infrastructure remains robust and secure. With features designed for scalability, both phones can easily integrate into larger systems while maintaining high call quality.

In summary, Cisco’s 7960G and 7940G VoIP phones are exemplary devices that cater to a variety of business communication scenarios. With their blend of functionality, support for essential technologies, and reliable performance, they continue to serve organizations effectively in an increasingly interconnected world. Whether used in a bustling office or as part of a dynamic telecommunications strategy, these models offer excellent value and performance.
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