Cisco Systems OL-19470-01 manual Generating Audio Phone and Video Phone Reports, 13-1

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C H A P T E R 13

Generating Audio Phone and Video Phone

Reports

An IP phone has a physical relationship with a switch and a logical relationship with a Cisco Unified Communications Manager. Phone reports provide a combined view of both of these relationships, making it easy for you to track and resolve IP phone and video phone problems. Operations Manager collects phone inventory data as scheduled (see Working with IP Phone Discovery, page 16-40) and collects additional data every 5 minutes to determine whether phone status has changed. Audio Phones and Applications reports provide detailed phone inventory and status information. If you have the required software license, you can also view similar reports for video phones.

This section includes the following topics:

•Using Audio Phones and Applications Reports, page 13-1

•Understanding IP Phone Movement Tracking, page 13-28

•Understanding Phone Polling, page 13-28

•Using Video Phones Reports, page 13-28

•Viewing Other Reports, page 13-47

Using Audio Phones and Applications Reports

Note Audio Phones and Applications reports do not include data for video phones. See Using Video Phones Reports, page 13-28.

Audio Phones and Applications reports provide inventory and IP status change reports:

•Inventory reports—Provide detailed IP phone data, reflecting the current status of IP phones in your network. These reports enable you to search for a few phones, list a specific set of phones—such as phones connected to a switch, phones in SRST mode and phones that are CTI applications—or view all phones and lines:

–Search—Use Search to view information for a few IP phones or a single IP phone; search enables you to find phones using all or part of an extension number, IP address, or MAC address. See Searching for IP Phones, page 13-3.

 

 

User Guide for Cisco Unified Operations Manager

 

 

 

 

 

 

 

OL-19470-01

 

 

13-1

 

 

 

 

 

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Contents 13-1 Generating Audio Phone and Video Phone Reports13-2 Removed-SeeUsing the Removed IP Phones Report,Searching for IP Phones Generating IP Phone Inventory Reports13-3 Row Description Phone see Using Audio Phones and Applications Reports,13-4 Polling, Generating the Inventory Analysis ReportBefore You Begin 13-513-6 GUI Element Description/Action13-7 Generating the Srst IP Phones Report Generating the All IP Phones/Lines Report13-8 Generating the IP Communicators Report Generating the SIP Phones ReportGenerating the All CTI Applications Report 13-9Generating the Cisco 1040 Sensors Report Generating the All ATA Devices ReportColumn Description 13-10Understanding the Associated Phone and Phone Detail Reports Understanding IP Phone Inventory Reports13-11 13-12 Columns and Buttons Description/ActionPhone Polling, Phones Report Tool Buttons13-13 Applications Reports, Filtering Audio Phones and Applications ReportsInventory Report, 13-1413-15 13-16 13-17 Obtaining Usernames from Ldap for IP Phone Reports Opening an IP Phone Web InterfaceLaunching Tests for Selected Audio Phones Understanding IP Phone Inventory Reports,13-19 Phones Missing from Audio Phones and Applications ReportsPhone Status Change Details in this Report… Using IP Phone Outage Status Changes Reports13-20 13-21 Using the IP Phone Move Report13-22 Using the IP Phone Audit Report13-23 Using the Removed IP Phones Report13-24 Using the Extension Number Changes Report13-25 Using the Suspect Phone Report13-26 Using the Duplicate MAC/IP Address Report13-27 Exporting IP Phone Outage Status Reports13-28 Understanding IP Phone Movement Tracking13-29 Searching for Video Phones Generating Video Phone Inventory Reports13-30 Video phone see Opening an IP Phone Web Interface, On the video phone see Opening an IP Phone Web Interface,13-31 13-32 Generating the Video Phone Inventory Analysis Report13-33 13-34 Understanding the All Video Phones/Lines Report Generating the All Video Phones/Lines ReportButtons Description/Action 13-3513-36 CCM/CMEPhone see Opening an IP Phone Web Interface, Generating the TelePresence Report13-37 Generating the Srst Video Phones Report Understanding Video Phone ReportsGenerating the SIP Video Phones Report 13-3813-39 13-40 Filtering a Video Phones Report13-41 13-42 Using the Video Phone Move Report Using Video Phone Status Changes Reports13-43 13-44 Using the Video Phone Audit Report13-45 Using the Removed Video Phones Report13-46 Using the Video Phone Extension Number Changes Report13-47 Exporting Video Phone Status Changes Reports13-48
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