Cisco Systems OL-19470-01 manual Using IP Phone Outage Status Changes Reports, 13-20

Page 20

Chapter 13 Generating Audio Phone and Video Phone Reports

Using Audio Phones and Applications Reports

Using IP Phone Outage Status Changes Reports

IP Phone Outage Status reports supply information for phones that have undergone a status change during the previous 1 to 30 days.

The IP Phone Audit report provides a summary of all of these changes (see Using the IP Phone Audit Report, page 13-22). Additional IP Phone Outage Status reports focus on particular types of changes, as shown in the following table.

Phone Status Change

Details in this Report…

 

 

Connection—Connected to a

Using the IP Phone Move Report, page 13-21

different switch or switch port

 

 

 

Duplicate IP address or MAC address

Using the Duplicate MAC/IP Address Report, page 13-26

 

 

Extension number change

Using the Extension Number Changes Report, page 13-24

 

 

Registration with Cisco Unified

 

Communications Manager:

 

• Registered to a different Cisco

Using the IP Phone Move Report, page 13-21

Unified Communications

 

Manager

Using the Suspect Phone Report, page 13-25

 

• Not registered

 

• Attempted to register and failed

 

 

 

Removed

Using the Removed IP Phones Report, page 13-23

 

 

Understanding the Time Period Covered by Phone Status Changes Reports

When you generate an IP Phone Outage Status or Video Phone Status Changes report, your results can be affected by the time zones in which each of following resides:

•Your client system—Operations Manager calculates the time period (previous 24 hours through previous 7 to 30 days, depending on the report) for Phone Status Changes reports based on the date and time on your client system.

•Operations Manager system—Operations Manager records some audits, such as extension number changes, based on the time that the change is detected on the Operations Manager system.

•Cisco Unified Communications Manager—Operations Manager records some audits, such as phone moves, based on the time on Cisco Unified Communications Manager that changes were detected.

If any of these systems is not in the same time zone as your system, you must take the time zone difference into account when you generate and view Phone Status Changes reports.

Tip If the audit date and time on the Operations Manager system is inconsistent with those shown in the IP Phone Outage Status or Video Phone Status Changes report, make sure that all Cisco Unified Communications Managers in the network are set to synchronize.

 

User Guide for Cisco Unified Operations Manager

13-20

OL-19470-01

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Contents Generating Audio Phone and Video Phone Reports 13-1Removed-SeeUsing the Removed IP Phones Report, 13-213-3 Generating IP Phone Inventory ReportsSearching for IP Phones 13-4 Phone see Using Audio Phones and Applications Reports,Row Description Generating the Inventory Analysis Report Polling,Before You Begin 13-5GUI Element Description/Action 13-613-7 13-8 Generating the All IP Phones/Lines ReportGenerating the Srst IP Phones Report Generating the SIP Phones Report Generating the IP Communicators ReportGenerating the All CTI Applications Report 13-9Generating the All ATA Devices Report Generating the Cisco 1040 Sensors ReportColumn Description 13-1013-11 Understanding IP Phone Inventory ReportsUnderstanding the Associated Phone and Phone Detail Reports Columns and Buttons Description/Action 13-1213-13 Phones Report Tool ButtonsPhone Polling, Filtering Audio Phones and Applications Reports Applications Reports,Inventory Report, 13-1413-15 13-16 13-17 Opening an IP Phone Web Interface Obtaining Usernames from Ldap for IP Phone ReportsLaunching Tests for Selected Audio Phones Understanding IP Phone Inventory Reports,Phones Missing from Audio Phones and Applications Reports 13-1913-20 Using IP Phone Outage Status Changes ReportsPhone Status Change Details in this Report… Using the IP Phone Move Report 13-21Using the IP Phone Audit Report 13-22Using the Removed IP Phones Report 13-23Using the Extension Number Changes Report 13-24Using the Suspect Phone Report 13-25Using the Duplicate MAC/IP Address Report 13-26Exporting IP Phone Outage Status Reports 13-27Understanding IP Phone Movement Tracking 13-2813-29 13-30 Generating Video Phone Inventory ReportsSearching for Video Phones 13-31 On the video phone see Opening an IP Phone Web Interface,Video phone see Opening an IP Phone Web Interface, Generating the Video Phone Inventory Analysis Report 13-3213-33 13-34 Generating the All Video Phones/Lines Report Understanding the All Video Phones/Lines ReportButtons Description/Action 13-35CCM/CME 13-3613-37 Generating the TelePresence ReportPhone see Opening an IP Phone Web Interface, Understanding Video Phone Reports Generating the Srst Video Phones ReportGenerating the SIP Video Phones Report 13-3813-39 Filtering a Video Phones Report 13-4013-41 13-42 13-43 Using Video Phone Status Changes ReportsUsing the Video Phone Move Report Using the Video Phone Audit Report 13-44Using the Removed Video Phones Report 13-45Using the Video Phone Extension Number Changes Report 13-46Exporting Video Phone Status Changes Reports 13-4713-48
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