Cisco Systems OL-19470-01 manual Using the IP Phone Move Report, 13-21

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Chapter 13 Generating Audio Phone and Video Phone Reports

Using Audio Phones and Applications Reports

Tracking Phone Outage Status when a Cisco Unified Communications Manager Is Down

If a Cisco Unified Communications Manager that is configured with a backup goes down, audio phones and video phones fail over to the backup Cisco Unified Communications Manager. Operations Manager stores audit records for the phones that register with the backup and these status changes are included in IP Phone Outage Status and Video Phone Status Changes reports.

Operations Manager does not store audit records in the following cases:

•An entire Cisco Unified Communications Manager cluster goes down.

•A Cisco Unified Communications Manager for which a backup is not configured goes down.

Therefore, status changes for the phones registered to Cisco Unified Communications Managers in these situations are not included in IP Phone Outage Status and Video Phone Status Changes reports.

Note During the time that Cisco Unified Communications Manager is down, affected phones are listed on the IP Phone Outage Status Monitoring Dashboard where they remain for a minimum of 24 hours. See Getting Phone Alert Details, page 5-4.

Using the IP Phone Move Report

The IP Phone Move report displays IP phones that have moved, including details about the phone before and after the move. The IP Phone Move report shows the time at which the IP phone move was detected, and not the time at which the move occurred.

Information for the IP Phone Move report is gathered every 5 minutes by IP Phone Movement Tracking (see Understanding IP Phone Movement Tracking, page 13-28). IP Phone Movement Tracking checks all the switches and Cisco Unified Communications Managers, identifies the list of changes, and generates the data on IP phone moves.

Note You obtain fresh data for the IP Phone Move report about once every 5 minutes. Close the report and regenerate it to refresh the data.

Step 1 Select Reports > Audio Phones and Applications > IP Phone Status Changes > IP Phone Move. The IP Phone Status reports page appears.

Step 2 Select the time period (24 hours - 30 days) from the list and click View. The IP Phone Move report appears, displaying the information described in the following table.

 

 

User Guide for Cisco Unified Operations Manager

 

 

 

 

 

 

OL-19470-01

 

 

13-21

 

 

 

 

 

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Contents 13-1 Generating Audio Phone and Video Phone Reports13-2 Removed-SeeUsing the Removed IP Phones Report,Generating IP Phone Inventory Reports Searching for IP Phones13-3 Phone see Using Audio Phones and Applications Reports, Row Description13-4 Polling, Generating the Inventory Analysis ReportBefore You Begin 13-513-6 GUI Element Description/Action13-7 Generating the All IP Phones/Lines Report Generating the Srst IP Phones Report13-8 Generating the IP Communicators Report Generating the SIP Phones ReportGenerating the All CTI Applications Report 13-9Generating the Cisco 1040 Sensors Report Generating the All ATA Devices ReportColumn Description 13-10Understanding IP Phone Inventory Reports Understanding the Associated Phone and Phone Detail Reports13-11 13-12 Columns and Buttons Description/ActionPhones Report Tool Buttons Phone Polling,13-13 Applications Reports, Filtering Audio Phones and Applications ReportsInventory Report, 13-1413-15 13-16 13-17 Obtaining Usernames from Ldap for IP Phone Reports Opening an IP Phone Web InterfaceLaunching Tests for Selected Audio Phones Understanding IP Phone Inventory Reports,13-19 Phones Missing from Audio Phones and Applications ReportsUsing IP Phone Outage Status Changes Reports Phone Status Change Details in this Report…13-20 13-21 Using the IP Phone Move Report13-22 Using the IP Phone Audit Report13-23 Using the Removed IP Phones Report13-24 Using the Extension Number Changes Report13-25 Using the Suspect Phone Report13-26 Using the Duplicate MAC/IP Address Report13-27 Exporting IP Phone Outage Status Reports13-28 Understanding IP Phone Movement Tracking13-29 Generating Video Phone Inventory Reports Searching for Video Phones13-30 On the video phone see Opening an IP Phone Web Interface, Video phone see Opening an IP Phone Web Interface,13-31 13-32 Generating the Video Phone Inventory Analysis Report13-33 13-34 Understanding the All Video Phones/Lines Report Generating the All Video Phones/Lines ReportButtons Description/Action 13-3513-36 CCM/CMEGenerating the TelePresence Report Phone see Opening an IP Phone Web Interface,13-37 Generating the Srst Video Phones Report Understanding Video Phone ReportsGenerating the SIP Video Phones Report 13-3813-39 13-40 Filtering a Video Phones Report13-41 13-42 Using Video Phone Status Changes Reports Using the Video Phone Move Report13-43 13-44 Using the Video Phone Audit Report13-45 Using the Removed Video Phones Report13-46 Using the Video Phone Extension Number Changes Report13-47 Exporting Video Phone Status Changes Reports13-48
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