Cisco Systems OL-19470-01 manual 13-17

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Chapter 13 Generating Audio Phone and Video Phone Reports

Using Audio Phones and Applications Reports

If PIFServer is down, use the Common Services start function. To do this:

1.From the Operations Manager home page, click CiscoWorks in the upper right-hand corner of the window. The CiscoWorks home page opens.

2.Under Common Services, select Server > Admin > Processes. The Process Management page appears, displaying process names in a table.

3.Locate the PIFserver process in the table, select the check box for it, and click Start.

Note Alternatively, you can bring PIFServer up using the command pdexec PIFServer from the command line. Use this approach if, for example, the web server is down.

Selecting Columns to Display and to Hide on a Phone Inventory Report

By default, phone reports display these columns of data:

Extension

User

IP Address

MAC Address

Model

Regd

CCM

Switch Address

Port

For definitions, see Understanding IP Phone Inventory Reports, page 13-11. Use this procedure to hide any of the default columns and select among additional columns of data to display.

Step 1

In the upper-right corner of a phone report, click the Tools button

. A column selector dialog box

 

appears.

 

Step 2 To hide a column, place it on the Hidden Column(s) list:

a.Select the column by name from the Displayed Column(s) list.

b.Click the < Remove << button. The column name appears on the Hidden Column(s) list.

Note To select adjacent columns, hold down the Shift key. To select columns that are not adjacent, hold down the Ctrl key.

Step 3 To display a column, place it on the Displayed Column(s) list:

a.Select the column by name from the Hidden Column(s) list.

b.Click the < Add << button. The column name appears on the Displayed Column(s) list.

Step 4 Click Update. The report window refreshes, displaying only columns from the Displayed Column(s) list.

 

 

User Guide for Cisco Unified Operations Manager

 

 

 

 

 

 

OL-19470-01

 

 

13-17

 

 

 

 

 

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Contents 13-1 Generating Audio Phone and Video Phone Reports13-2 Removed-SeeUsing the Removed IP Phones Report,13-3 Generating IP Phone Inventory ReportsSearching for IP Phones 13-4 Phone see Using Audio Phones and Applications Reports,Row Description Polling, Generating the Inventory Analysis ReportBefore You Begin 13-513-6 GUI Element Description/Action13-7 13-8 Generating the All IP Phones/Lines ReportGenerating the Srst IP Phones Report Generating the IP Communicators Report Generating the SIP Phones ReportGenerating the All CTI Applications Report 13-9Generating the Cisco 1040 Sensors Report Generating the All ATA Devices ReportColumn Description 13-1013-11 Understanding IP Phone Inventory ReportsUnderstanding the Associated Phone and Phone Detail Reports 13-12 Columns and Buttons Description/Action13-13 Phones Report Tool ButtonsPhone Polling, Applications Reports, Filtering Audio Phones and Applications ReportsInventory Report, 13-1413-15 13-16 13-17 Obtaining Usernames from Ldap for IP Phone Reports Opening an IP Phone Web InterfaceLaunching Tests for Selected Audio Phones Understanding IP Phone Inventory Reports,13-19 Phones Missing from Audio Phones and Applications Reports13-20 Using IP Phone Outage Status Changes ReportsPhone Status Change Details in this Report… 13-21 Using the IP Phone Move Report13-22 Using the IP Phone Audit Report13-23 Using the Removed IP Phones Report13-24 Using the Extension Number Changes Report13-25 Using the Suspect Phone Report13-26 Using the Duplicate MAC/IP Address Report13-27 Exporting IP Phone Outage Status Reports13-28 Understanding IP Phone Movement Tracking13-29 13-30 Generating Video Phone Inventory ReportsSearching for Video Phones 13-31 On the video phone see Opening an IP Phone Web Interface,Video phone see Opening an IP Phone Web Interface, 13-32 Generating the Video Phone Inventory Analysis Report13-33 13-34 Understanding the All Video Phones/Lines Report Generating the All Video Phones/Lines ReportButtons Description/Action 13-3513-36 CCM/CME13-37 Generating the TelePresence ReportPhone see Opening an IP Phone Web Interface, Generating the Srst Video Phones Report Understanding Video Phone ReportsGenerating the SIP Video Phones Report 13-3813-39 13-40 Filtering a Video Phones Report13-41 13-42 13-43 Using Video Phone Status Changes ReportsUsing the Video Phone Move Report 13-44 Using the Video Phone Audit Report13-45 Using the Removed Video Phones Report13-46 Using the Video Phone Extension Number Changes Report13-47 Exporting Video Phone Status Changes Reports13-48