Cisco Systems OL-19470-01 manual Using the Duplicate MAC/IP Address Report, 13-26

Page 26

Chapter 13 Generating Audio Phone and Video Phone Reports

Using Audio Phones and Applications Reports

Tip Some IP phones appear marked as Suspect when they are not. To correct this, make sure that the Cisco Unified Communications Manager is managed by Operations Manager. You can check the status of the Cisco Unified Communications Manager on the Device Details report; see Viewing Device Details, page 16-34.

•If the Cisco Unified Communications Manager is not managed by Operations Manager, add it to Operations Manager.

•If the Cisco Unified Communications Manager is managed by Operations Manager but is not reachable, the cause may be loss of connectivity with Operations Manager. Make sure that connectivity with Operations Manager is restored.

Note The Suspect Phone report is not supported for Cisco Wireless IP Phone 7920.

Using the Duplicate MAC/IP Address Report

The Duplicate MAC/IP Address report lists the attributes of all IP phones in your network that have:

•Duplicate MAC addresses; that is, a phone that has the same MAC address as another phone but a different IP address.

•Duplicate IP addresses; that is, a phone that has the same IP address as another phone but a different MAC address.

Operations Manager does not show a multihomed host as a phone with a duplicate MAC address.

Note For the Duplicate MAC/IP Address report to display the correct information, the switch to which the phone is connected must be monitored by Operations Manager. If the switch is not monitored by Operations Manager, the report will not display any information.

Step 1 Select Reports > Audio Phones and Applications > IP Phone Status Changes > Duplicate MAC/IP

Address. The IP Phone Status reports page appears.

Step 2 Select the time period (24 hours - 30 days) from the list and click View. The Duplicate MAC/IP Address IP Phone report appears, displaying the information described in the following table.

	User Guide for Cisco Unified Operations Manager
13-26	OL-19470-01

Image 26

Contents Generating Audio Phone and Video Phone Reports 13-1Removed-SeeUsing the Removed IP Phones Report, 13-213-3 Generating IP Phone Inventory ReportsSearching for IP Phones 13-4 Phone see Using Audio Phones and Applications Reports,Row Description Before You Begin Generating the Inventory Analysis ReportPolling, 13-5GUI Element Description/Action 13-613-7 13-8 Generating the All IP Phones/Lines ReportGenerating the Srst IP Phones Report Generating the All CTI Applications Report Generating the SIP Phones ReportGenerating the IP Communicators Report 13-9Column Description Generating the All ATA Devices ReportGenerating the Cisco 1040 Sensors Report 13-1013-11 Understanding IP Phone Inventory ReportsUnderstanding the Associated Phone and Phone Detail Reports Columns and Buttons Description/Action 13-1213-13 Phones Report Tool ButtonsPhone Polling, Inventory Report, Filtering Audio Phones and Applications ReportsApplications Reports, 13-1413-15 13-16 13-17 Launching Tests for Selected Audio Phones Opening an IP Phone Web InterfaceObtaining Usernames from Ldap for IP Phone Reports Understanding IP Phone Inventory Reports,Phones Missing from Audio Phones and Applications Reports 13-1913-20 Using IP Phone Outage Status Changes ReportsPhone Status Change Details in this Report… Using the IP Phone Move Report 13-21Using the IP Phone Audit Report 13-22Using the Removed IP Phones Report 13-23Using the Extension Number Changes Report 13-24Using the Suspect Phone Report 13-25Using the Duplicate MAC/IP Address Report 13-26Exporting IP Phone Outage Status Reports 13-27Understanding IP Phone Movement Tracking 13-2813-29 13-30 Generating Video Phone Inventory ReportsSearching for Video Phones 13-31 On the video phone see Opening an IP Phone Web Interface,Video phone see Opening an IP Phone Web Interface, Generating the Video Phone Inventory Analysis Report 13-3213-33 13-34 Buttons Description/Action Generating the All Video Phones/Lines ReportUnderstanding the All Video Phones/Lines Report 13-35CCM/CME 13-3613-37 Generating the TelePresence ReportPhone see Opening an IP Phone Web Interface, Generating the SIP Video Phones Report Understanding Video Phone ReportsGenerating the Srst Video Phones Report 13-3813-39 Filtering a Video Phones Report 13-4013-41 13-42 13-43 Using Video Phone Status Changes ReportsUsing the Video Phone Move Report Using the Video Phone Audit Report 13-44Using the Removed Video Phones Report 13-45Using the Video Phone Extension Number Changes Report 13-46Exporting Video Phone Status Changes Reports 13-4713-48