Cisco Systems OL-19470-01 manual Phones Missing from Audio Phones and Applications Reports, 13-19

Page 19

Chapter 13 Generating Audio Phone and Video Phone Reports

Using Audio Phones and Applications Reports

Troubleshooting Tips for Audio Phones and Applications Reports and Video Phones Reports

This section includes the following tips:

•N/A or Not Available Appears in Audio Phones and Applications Reports and Video Phone Reports, page 13-19

•Cisco Wireless IP Phone 7920 Not Displayed in Audio Phones and Applications Reports, page 13-19

•Phones Missing from Audio Phones and Applications Reports, page 13-19

N/A or Not Available Appears in Audio Phones and Applications Reports and Video Phone Reports

If N/A or Not Available appears instead of data in a field, it means one of the following:

•The switch or the Cisco Unified Communications Manager is not monitored by Operations Manager. To correct this condition, add the switch or Cisco Unified Communications Manager to Operations Manager.

•Operations Manager cannot get the information from the switch or the Cisco Unified Communications Manager. To correct this condition, check the status of the switch or Cisco Unified Communications Manager in the Alerts and Events display. If the switch or Cisco Unified Communications Manager is unreachable, ensure that the connectivity is restored.

•For Audio Phones and Applications reports, if the phone is a Cisco Wireless IP Phone 7920, only logical information from Cisco Unified Communications Manager is displayed. Switch information is not available.

Cisco Wireless IP Phone 7920 Not Displayed in Audio Phones and Applications Reports

For the Cisco Wireless IP Phone 7920 to be monitored in Operations Manager, its Aironet access point must also be monitored by Operations Manager. Only logical information from the Cisco Unified Communications Manager is displayed for this phone; switch information for the 7920 appears as N/A or Not Available.

In Cisco Unified Communications Manager releases prior to 4.0, the 7920 appears as a 7960. Therefore, Operations Manager also displays the 7920 as a 7960 for Cisco Unified Communications Manager releases prior to 4.0.

Note IP Phone Outage Status reports, such as IP Phone Audit and Suspect Phone reports, are not supported for the Cisco Wireless IP Phone 7920.

Phones Missing from Audio Phones and Applications Reports

If a report does not contain information about an IP phone, the phone might be one of the following:

•A synthetic phone—IP phones configured for synthetic tests (synthetic phones) do not appear in Audio Phones and Applications reports.

•An IP Communicator—Generate the IP Communicator Report. See Generating the IP Communicators Report, page 13-9.

•A CTI application—These phones appear on the All CTI Applications report. See Generating the All CTI Applications Report, page 13-9.

 

 

User Guide for Cisco Unified Operations Manager

 

 

 

 

 

 

OL-19470-01

 

 

13-19

 

 

 

 

 

Page 18 Page 20
Image 19
Page 18 Page 20
Contents 13-1 Generating Audio Phone and Video Phone Reports13-2 Removed-SeeUsing the Removed IP Phones Report,Searching for IP Phones Generating IP Phone Inventory Reports13-3 Row Description Phone see Using Audio Phones and Applications Reports,13-4 13-5 Generating the Inventory Analysis ReportPolling, Before You Begin13-6 GUI Element Description/Action13-7 Generating the Srst IP Phones Report Generating the All IP Phones/Lines Report13-8 13-9 Generating the SIP Phones ReportGenerating the IP Communicators Report Generating the All CTI Applications Report13-10 Generating the All ATA Devices ReportGenerating the Cisco 1040 Sensors Report Column DescriptionUnderstanding the Associated Phone and Phone Detail Reports Understanding IP Phone Inventory Reports13-11 13-12 Columns and Buttons Description/ActionPhone Polling, Phones Report Tool Buttons13-13 13-14 Filtering Audio Phones and Applications ReportsApplications Reports, Inventory Report,13-15 13-16 13-17 Understanding IP Phone Inventory Reports, Opening an IP Phone Web InterfaceObtaining Usernames from Ldap for IP Phone Reports Launching Tests for Selected Audio Phones13-19 Phones Missing from Audio Phones and Applications ReportsPhone Status Change Details in this Report… Using IP Phone Outage Status Changes Reports13-20 13-21 Using the IP Phone Move Report13-22 Using the IP Phone Audit Report13-23 Using the Removed IP Phones Report13-24 Using the Extension Number Changes Report13-25 Using the Suspect Phone Report13-26 Using the Duplicate MAC/IP Address Report13-27 Exporting IP Phone Outage Status Reports13-28 Understanding IP Phone Movement Tracking13-29 Searching for Video Phones Generating Video Phone Inventory Reports13-30 Video phone see Opening an IP Phone Web Interface, On the video phone see Opening an IP Phone Web Interface,13-31 13-32 Generating the Video Phone Inventory Analysis Report13-33 13-34 13-35 Generating the All Video Phones/Lines ReportUnderstanding the All Video Phones/Lines Report Buttons Description/Action13-36 CCM/CMEPhone see Opening an IP Phone Web Interface, Generating the TelePresence Report13-37 13-38 Understanding Video Phone ReportsGenerating the Srst Video Phones Report Generating the SIP Video Phones Report13-39 13-40 Filtering a Video Phones Report13-41 13-42 Using the Video Phone Move Report Using Video Phone Status Changes Reports13-43 13-44 Using the Video Phone Audit Report13-45 Using the Removed Video Phones Report13-46 Using the Video Phone Extension Number Changes Report13-47 Exporting Video Phone Status Changes Reports13-48
Top Page Image Contents