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Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
For Cisco Unified IP Phone 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive San Jose, CA 95134-1706
USA http://www.cisco.com Tel: 408 526-4000
800 553-NETS (6387) Fax: 408 527-0883
Contents
Americas Headquarters
Page
Common Phone Tasks
Phone Screen Icons
Contents
Viewing or Removing Conference Participants
Using a Speakerphone
Cisco One-Year Limited Hardware Warranty Terms Index
Getting Started
Using this Guide
If you want to Then
Power Outage
Safety and Performance Information
Finding Additional Information
Using External Devices
Accessibility Features
Cisco Product Security Overview
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Connecting Your Phone
Adjusting the Handset Rest Optional
Removing the Hookswitch Clip Required
Using a Headset
Adjusting the Footstand Optional
Registering with Taps
Audio Quality
Headset Support
Understanding Buttons and Hardware
An Overview of Your Phone
Cisco Unified IP Phone 7961G and 7961G-GE
Cisco Unified IP Phone 7962G
Cisco Unified IP Phone 7941G and 7941G-GE
Cisco Unified IP Phone 7942G
Description For more information, see
Understanding Lines and Calls
Icon Line or Call State Description
Understanding Line and Call Icons
5, and Viewing Multiple Calls,
Understanding Phone Screen Features
Cleaning the Phone Screen
Understanding Feature Buttons and Menus
Accessing the Help System on Your Phone
Understanding Feature Availability
Feature Softkey Line Button Label and Icon
Understanding Energy Savings
Understanding SIP and Sccp
An Overview of Your Phone
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Placing a Call-Basic Options
Basic Call Handling
For more information
If you want to Then See
Placing a Call-Additional Options
Using Cisco WebDialer
Tips
Corporate Directory
Choose Personal Address Book
Personal Directory to
Using Your Personal
Configuring Fast Dials on
Web,
Address Book on
Answer
Answering a Call
Ending a Call
Calls Using a Single Phone
See Managing Business
Tip
If you want to
Using Hold and Resume
Switching Between Multiple Calls
Using Mute
Viewing Multiple Calls
Switching an In-Progress Call to Another Phone
Transferring Calls
Forwarding Calls to Another Number
Sending a Call to a Voice Message System
Press CFwdALL or Forward All
Settings on the Web,
User Options Web Pages,
Press DND or Do Not Disturb
Using Do Not Disturb
Making Conference Calls
Using Conference Features
See Viewing or Removing Conference Participants,
Using Join
Using cBarge
Placing or Receiving Intercom Calls
See Using Conference,
Viewing or Removing Conference Participants
Participant
If you want to Then
Speed Dialing
Advanced Call Handling
Personal Directory on the Web,
Picking Up a Redirected Call on Your Phone
Storing and Retrieving Parked Calls
Logging Out of Hunt Groups
Using Barge to Add Yourself to a Shared-Line Call
Using a Shared Line
Understanding Shared Lines
Single-button and Multi-touch Barge
Using Barge Features
Press Private
Using BLF to Determine a Line State
Making and Receiving Secure Calls
VPN Configuration
If you want to Then
Prioritizing Critical Calls
Tracing Suspicious Calls
Press Mcid or Malicious Call ID
If you Then
Tips
EM Service
Using Cisco Extension Mobility
Change Credentials
Press ChangePIN
See Answering a Call,
Access Lists for Mobile Connect,
See Placing a Call-Additional Options,
See Switching an In-Progress Call to Another Phone,
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Using a Handset
Using a Handset, Headset, and Speakerphone
Using a Headset
Using a Wireless Headset
Using a Speakerphone
Using Wideband with your Headset
Choose User Preferences Audio Preferences Wideband Headset
Using AutoAnswer with a Headset or Speakerphone
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Customizing Rings and Message Indicators
Changing Phone Settings
Accessing Your User Options Web Pages,
User Preferences Rings
Options Web Pages,
Customizing the Phone Screen
User Preferences Contrast
User Preferences Background Images
Changing Phone Settings
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Using Call Logs
Using Call Logs and Directories
Missed Calls, Placed Calls, or Received Calls. Each stores
Missed Calls, Placed Calls, or Received Calls
State,
Missed Calls , Placed Calls , or Received Calls
Missed Calls or Received Calls
Directory Dialing
Press EditDial
Using Personal Directory on Your Phone
Using Corporate Directory on Your Phone
Corporate Directory exact name can vary
Using Call Logs and Directories
Personal Directory Personal Fast Dials
Press Fast Dial
Using Call Logs and Directories
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Customizing Rings and Message Indicators,
Accessing Voice Messages
System,
Accessing Your User Options Web Pages
Using the User Options Web Pages
If you want to Then do this
Options Device
Using the Personal Directory on the Web
Configuring Features and Services on the Web
User Options Device
Choose User Options Personal Address Book
If you want to Then do this after you log
Click Service URL
Choose User Options Device
Choose User Options Fast Dials
Assign a line button for Fast Dial
Choose User Options Device Click Service URL
Setting Up Phone Services on the Web
Setting Up Speed Dials on the Web
See Configuring Fast Dials on the Web,
Click Speed Dials
Click Delete Selected
Click Phone Services
Services
Controlling User Settings on the Web
Feature buttons
Choose User Options User Settings
Controlling Line Settings on the Web
Click Line Settings
Change or create a line
Choose User Options Mobility Settings Access Lists
Setting Up Phones and Access Lists for Mobile Connect
Choose User Options Mobility Settings Remote Destinations
Web Pages,
Using Cisco WebDialer
Network
Configuration Host Name
Using a Shared Line,
Understanding Additional Configuration Options
If you Then For more information
See Using BLF to Determine a Line
See Using AutoAnswer with a
See Using Cisco Extension
Advanced Call Handling
General Troubleshooting
Troubleshooting Your Phone
Symptom Explanation
CallBack fails
Viewing Phone Administration Data
If you are asked to Then
Using the Quality Reporting Tool
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Cisco One-Year Limited Hardware Warranty Terms
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Index
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Taps