Cisco Systems 7942G manual Tips

Page 58

If you...	Then...

Want to view priority level of a call	Look for an MLPP icon on your phone screen:
	Priority call
	Medium priority (immediate) call
	High priority (flash) call
	Highest priority (flash override) or Executive
	Override call
	Higher priority calls are displayed at the top of your call list.
	If you do not see an MLPP icon, the priority level of the call
	is normal (routine).

Want to accept a higher-priority call	Answer the call as usual. If necessary, end an active call first.

Hear a continuous tone interrupting	You or the other party are receiving a call that must preempt
your call	the current call. Hang up immediately to allow the higher
	priority call to ring through.

Tips

•When you make or receive an MLPP-enabled call, you will hear special ring tones and call waiting tones that differ from the standard tones.

•If you enter an invalid MLPP access number, a verbal announcement will alert you of the error.

•An MLPP-enabled call retains its priority and preemptive status when you:

–Put the call on hold

–Transfer the call

–Add the call to a three-way conference

–Answer the call using PickUp

•MLPP overrides the Do Not Disturb (DND) feature.

12	OL-22333-01

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Contents Americas Headquarters Page Common Phone Tasks Phone Screen Icons Contents Viewing or Removing Conference Participants Using a Speakerphone Cisco One-Year Limited Hardware Warranty Terms Index Getting Started Using this GuideIf you want to Then Power Outage Safety and Performance InformationFinding Additional Information Using External Devices Accessibility FeaturesCisco Product Security Overview OL-22333-01 Connecting Your Phone Removing the Hookswitch Clip Required Adjusting the Handset Rest OptionalUsing a Headset Adjusting the Footstand OptionalRegistering with Taps Headset Support Audio QualityAn Overview of Your Phone Understanding Buttons and HardwareCisco Unified IP Phone 7962G Cisco Unified IP Phone 7961G and 7961G-GECisco Unified IP Phone 7942G Cisco Unified IP Phone 7941G and 7941G-GEDescription For more information, see Understanding Lines and Calls Understanding Line and Call Icons Icon Line or Call State DescriptionUnderstanding Phone Screen Features 5, and Viewing Multiple Calls,Understanding Feature Buttons and Menus Cleaning the Phone ScreenAccessing the Help System on Your Phone Understanding Feature AvailabilityFeature Softkey Line Button Label and Icon Understanding SIP and Sccp Understanding Energy SavingsAn Overview of Your Phone OL-22333-01 For more information Basic Call HandlingPlacing a Call-Basic Options If you want to Then SeeTips Using Cisco WebDialerPlacing a Call-Additional Options Corporate DirectoryPersonal Directory to Choose Personal Address BookWeb, Configuring Fast Dials onUsing Your Personal Address Book onAnswering a Call AnswerSee Managing Business Calls Using a Single PhoneEnding a Call TipUsing Hold and Resume If you want toUsing Mute Switching Between Multiple CallsSwitching an In-Progress Call to Another Phone Viewing Multiple CallsTransferring Calls Sending a Call to a Voice Message System Forwarding Calls to Another NumberPress CFwdALL or Forward All Settings on the Web,User Options Web Pages, Using Do Not Disturb Press DND or Do Not DisturbMaking Conference Calls Using Conference FeaturesSee Viewing or Removing Conference Participants, Using Join Using cBarge Viewing or Removing Conference Participants See Using Conference,Placing or Receiving Intercom Calls ParticipantIf you want to Then Speed Dialing Advanced Call HandlingPersonal Directory on the Web, Picking Up a Redirected Call on Your Phone Storing and Retrieving Parked Calls Logging Out of Hunt Groups Using Barge to Add Yourself to a Shared-Line Call Using a Shared LineUnderstanding Shared Lines Using Barge Features Single-button and Multi-touch BargeUsing BLF to Determine a Line State Press PrivateMaking and Receiving Secure Calls VPN Configuration If you want to Then Press Mcid or Malicious Call ID Tracing Suspicious CallsPrioritizing Critical Calls If you ThenTips Change Credentials Using Cisco Extension MobilityEM Service Press ChangePINAccess Lists for Mobile Connect, See Answering a Call,See Switching an In-Progress Call to Another Phone, See Placing a Call-Additional Options,OL-22333-01 Using a Handset Using a Handset, Headset, and SpeakerphoneUsing a Headset Using Wideband with your Headset Using a SpeakerphoneUsing a Wireless Headset Choose User Preferences Audio Preferences Wideband HeadsetUsing AutoAnswer with a Headset or Speakerphone OL-22333-01 Accessing Your User Options Web Pages, Changing Phone SettingsCustomizing Rings and Message Indicators User Preferences RingsUser Preferences Contrast Customizing the Phone ScreenOptions Web Pages, User Preferences Background ImagesChanging Phone Settings OL-22333-01 Missed Calls, Placed Calls, or Received Calls. Each stores Using Call Logs and DirectoriesUsing Call Logs Missed Calls, Placed Calls, or Received CallsMissed Calls , Placed Calls , or Received Calls State,Missed Calls or Received Calls Directory DialingPress EditDial Using Personal Directory on Your Phone Using Corporate Directory on Your PhoneCorporate Directory exact name can vary Using Call Logs and Directories Press Fast Dial Personal Directory Personal Fast DialsUsing Call Logs and Directories OL-22333-01 Accessing Voice Messages Customizing Rings and Message Indicators,System, If you want to Then do this Using the User Options Web PagesAccessing Your User Options Web Pages Options DeviceUser Options Device Configuring Features and Services on the WebUsing the Personal Directory on the Web Choose User Options Personal Address BookChoose User Options Device Click Service URLIf you want to Then do this after you log Choose User Options Fast DialsChoose User Options Device Click Service URL Assign a line button for Fast DialSee Configuring Fast Dials on the Web, Setting Up Speed Dials on the WebSetting Up Phone Services on the Web Click Speed DialsClick Phone Services Click Delete SelectedFeature buttons Controlling User Settings on the WebServices Choose User Options User SettingsControlling Line Settings on the Web Click Line Settings Change or create a line Setting Up Phones and Access Lists for Mobile Connect Choose User Options Mobility Settings Access ListsChoose User Options Mobility Settings Remote Destinations Using Cisco WebDialer Web Pages,Configuration Host Name NetworkUsing a Shared Line, Understanding Additional Configuration OptionsIf you Then For more information See Using Cisco Extension See Using AutoAnswer with aSee Using BLF to Determine a Line Advanced Call HandlingSymptom Explanation Troubleshooting Your PhoneGeneral Troubleshooting CallBack failsViewing Phone Administration Data Using the Quality Reporting Tool If you are asked to ThenOL-22333-01 Cisco One-Year Limited Hardware Warranty Terms OL-22333-01 Index OL-22333-01 Page OL-22333-01 Page Taps

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