Cisco Systems 7942G Sending a Call to a Voice Message System, Forwarding Calls to Another Number

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Basic Call Handling

•You cannot use Transfer to redirect a call on hold. Press Resume to remove the call from hold before transferring it.

•When a call is chaperoned, the call chaperone cannot use transfer.

Sending a Call to a Voice Message System

You can use iDivert to send an active, ringing, or on-hold call to your voice-message system. Depending on the type of call and your phone configuration, you can also use iDivert to send the call to the voice message system of another person.

	If you want to...	Then...

	Send an active, ringing, or	Press iDivert. One of two things occurs:
	on-hold call to a voice message	• The call is transferred to your voice-message system.
	system	• The call is transferred to your voice-message system.
	system	• Your phone screen displays a menu that allows you to
		• Your phone screen displays a menu that allows you to
		choose between your voice-message system or the voice
		message system of the original called party. Choose an
		option to redirect the call.

Tips

•If the call was originally sent to the phone of another person, iDivert allows you to redirect the call either to your own voice message system or to the voice message system of the originally called party. Your system administrator must make this option available to you.

•If the call was sent to you directly (not transferred or forwarded to you), or if your phone does not support the option described above, using iDivert redirects the call to your voice message system.

•If your phone displays a menu that disappears before you make your selection, you can press iDivert again to redisplay the menu. You can also ask your system administrator to configure a longer timeout value.

•When you switch an in-progress call from your mobile phone to Cisco Unified devices that share the same line (Session Handoff), the iDivert feature is disabled on the Cisco Unified devices. The iDivert feature returns when the call ends.

Forwarding Calls to Another Number

You can use call forwarding features to redirect incoming calls from your phone to another number.

Your system administrator may allow you to choose from two types of call forwarding features:

•Unconditional call forwarding (Call Forward All)—Applies to all calls that you receive.

Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)

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Contents Americas Headquarters Page Common Phone Tasks Phone Screen Icons Contents Viewing or Removing Conference Participants Using a Speakerphone Cisco One-Year Limited Hardware Warranty Terms Index Using this Guide Getting StartedIf you want to Then Safety and Performance Information Power OutageFinding Additional Information Accessibility Features Using External DevicesCisco Product Security Overview OL-22333-01 Connecting Your Phone Adjusting the Handset Rest Optional Removing the Hookswitch Clip RequiredAdjusting the Footstand Optional Using a HeadsetRegistering with Taps Audio Quality Headset SupportUnderstanding Buttons and Hardware An Overview of Your PhoneCisco Unified IP Phone 7961G and 7961G-GE Cisco Unified IP Phone 7962GCisco Unified IP Phone 7941G and 7941G-GE Cisco Unified IP Phone 7942GDescription For more information, see Understanding Lines and Calls Icon Line or Call State Description Understanding Line and Call Icons5, and Viewing Multiple Calls, Understanding Phone Screen FeaturesCleaning the Phone Screen Understanding Feature Buttons and MenusUnderstanding Feature Availability Accessing the Help System on Your PhoneFeature Softkey Line Button Label and Icon Understanding Energy Savings Understanding SIP and SccpAn Overview of Your Phone OL-22333-01 If you want to Then See Basic Call HandlingPlacing a Call-Basic Options For more informationCorporate Directory Using Cisco WebDialerPlacing a Call-Additional Options TipsChoose Personal Address Book Personal Directory toAddress Book on Configuring Fast Dials onUsing Your Personal Web,Answer Answering a CallTip Calls Using a Single PhoneEnding a Call See Managing BusinessIf you want to Using Hold and ResumeSwitching Between Multiple Calls Using MuteViewing Multiple Calls Switching an In-Progress Call to Another PhoneTransferring Calls Forwarding Calls to Another Number Sending a Call to a Voice Message SystemSettings on the Web, Press CFwdALL or Forward AllUser Options Web Pages, Press DND or Do Not Disturb Using Do Not DisturbUsing Conference Features Making Conference CallsSee Viewing or Removing Conference Participants, Using Join Using cBarge Participant See Using Conference,Placing or Receiving Intercom Calls Viewing or Removing Conference ParticipantsIf you want to Then Advanced Call Handling Speed DialingPersonal Directory on the Web, Picking Up a Redirected Call on Your Phone Storing and Retrieving Parked Calls Logging Out of Hunt Groups Using a Shared Line Using Barge to Add Yourself to a Shared-Line CallUnderstanding Shared Lines Single-button and Multi-touch Barge Using Barge FeaturesPress Private Using BLF to Determine a Line StateMaking and Receiving Secure Calls VPN Configuration If you want to Then If you Then Tracing Suspicious CallsPrioritizing Critical Calls Press Mcid or Malicious Call IDTips Press ChangePIN Using Cisco Extension MobilityEM Service Change CredentialsSee Answering a Call, Access Lists for Mobile Connect,See Placing a Call-Additional Options, See Switching an In-Progress Call to Another Phone,OL-22333-01 Using a Handset, Headset, and Speakerphone Using a HandsetUsing a Headset Choose User Preferences Audio Preferences Wideband Headset Using a SpeakerphoneUsing a Wireless Headset Using Wideband with your HeadsetUsing AutoAnswer with a Headset or Speakerphone OL-22333-01 User Preferences Rings Changing Phone SettingsCustomizing Rings and Message Indicators Accessing Your User Options Web Pages,User Preferences Background Images Customizing the Phone ScreenOptions Web Pages, User Preferences ContrastChanging Phone Settings OL-22333-01 Missed Calls, Placed Calls, or Received Calls Using Call Logs and DirectoriesUsing Call Logs Missed Calls, Placed Calls, or Received Calls. Each storesState, Missed Calls , Placed Calls , or Received CallsDirectory Dialing Missed Calls or Received CallsPress EditDial Using Corporate Directory on Your Phone Using Personal Directory on Your PhoneCorporate Directory exact name can vary Using Call Logs and Directories Personal Directory Personal Fast Dials Press Fast DialUsing Call Logs and Directories OL-22333-01 Customizing Rings and Message Indicators, Accessing Voice MessagesSystem, Options Device Using the User Options Web PagesAccessing Your User Options Web Pages If you want to Then do thisChoose User Options Personal Address Book Configuring Features and Services on the WebUsing the Personal Directory on the Web User Options DeviceChoose User Options Fast Dials Click Service URLIf you want to Then do this after you log Choose User Options DeviceAssign a line button for Fast Dial Choose User Options Device Click Service URLClick Speed Dials Setting Up Speed Dials on the WebSetting Up Phone Services on the Web See Configuring Fast Dials on the Web,Click Delete Selected Click Phone ServicesChoose User Options User Settings Controlling User Settings on the WebServices Feature buttonsControlling Line Settings on the Web Click Line Settings Change or create a line Choose User Options Mobility Settings Access Lists Setting Up Phones and Access Lists for Mobile ConnectChoose User Options Mobility Settings Remote Destinations Web Pages, Using Cisco WebDialerNetwork Configuration Host NameUnderstanding Additional Configuration Options Using a Shared Line,If you Then For more information Advanced Call Handling See Using AutoAnswer with aSee Using BLF to Determine a Line See Using Cisco ExtensionCallBack fails Troubleshooting Your PhoneGeneral Troubleshooting Symptom ExplanationViewing Phone Administration Data If you are asked to Then Using the Quality Reporting ToolOL-22333-01 Cisco One-Year Limited Hardware Warranty Terms OL-22333-01 Index OL-22333-01 Page OL-22333-01 Page Taps

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