Cisco Systems 7942G manual Picking Up a Redirected Call on Your Phone, Tips

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Picking Up a Redirected Call on Your Phone

Call PickUp allows you to answer a call that is ringing on a coworker’s phone by redirecting the call to your phone. You may use Call PickUp if you share call-handling tasks with coworkers.

If you want to...	Then...

Answer a call that is ringing on	1.	Press the PickUp softkey or button. You may have to lift
another extension within your call		the handset to display the softkey.
pickup group		If your phone supports auto-pickup, you are now
		If your phone supports auto-pickup, you are now
		connected to the call.
	2.	If the call rings, press Answer to connect to the call.

Answer a call that is ringing on	1.	Press the GPickUp softkey or the Group PickUp button.
another extension outside of your		You may have to lift the handset to display the softkey.
call pickup group	2.	Enter the group pickup number.
	2.	Enter the group pickup number.
		If your phone supports auto-pickup, you are now
		connected to the call.
	3.	If the call rings, press Answer to connect to the call.

Answer a call that is ringing on	1.	Press the OPickUp softkey or the Other PickUp button.
another extension in your group or		You may have to lift the handset to display the softkey.
in an associated group		If your phone supports auto-pickup, you are now
		If your phone supports auto-pickup, you are now
		connected to the call.
	2.	If the call rings, press Answer to connect to the call.

Answer a call that is ringing on a	1.	Press the GPickUp softkey or the Group PickUp button.
particular extension (line number)		You may have to lift the handset to display the softkey.
	2.	Enter the line number with the call that you want to pick
		up. For example, if the call that you want to pick up is
		ringing on line 12345, enter 12345.
		If your phone supports auto-pickup, you are now
		connected to the call.
	3.	If the call rings, press Answer to connect to the call.

Tips

•If multiple calls are available for pickup, your phone picks up the oldest call first (the call that has been ringing for the longest time).

•If you press GPickUp or Group PickUp and enter a line number, your phone picks up the ringing call on that particular line (if available).

2	OL-22333-01

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Contents Americas Headquarters Page Common Phone Tasks Phone Screen Icons Contents Viewing or Removing Conference Participants Using a Speakerphone Cisco One-Year Limited Hardware Warranty Terms Index Using this Guide Getting StartedIf you want to Then Safety and Performance Information Power OutageFinding Additional Information Accessibility Features Using External DevicesCisco Product Security Overview OL-22333-01 Connecting Your Phone Removing the Hookswitch Clip Required Adjusting the Handset Rest OptionalAdjusting the Footstand Optional Using a HeadsetRegistering with Taps Headset Support Audio QualityAn Overview of Your Phone Understanding Buttons and HardwareCisco Unified IP Phone 7962G Cisco Unified IP Phone 7961G and 7961G-GECisco Unified IP Phone 7942G Cisco Unified IP Phone 7941G and 7941G-GEDescription For more information, see Understanding Lines and Calls Understanding Line and Call Icons Icon Line or Call State DescriptionUnderstanding Phone Screen Features 5, and Viewing Multiple Calls,Understanding Feature Buttons and Menus Cleaning the Phone ScreenUnderstanding Feature Availability Accessing the Help System on Your PhoneFeature Softkey Line Button Label and Icon Understanding SIP and Sccp Understanding Energy SavingsAn Overview of Your Phone OL-22333-01 Basic Call Handling Placing a Call-Basic OptionsFor more information If you want to Then SeeUsing Cisco WebDialer Placing a Call-Additional OptionsTips Corporate DirectoryPersonal Directory to Choose Personal Address BookConfiguring Fast Dials on Using Your PersonalWeb, Address Book onAnswering a Call AnswerCalls Using a Single Phone Ending a CallSee Managing Business TipUsing Hold and Resume If you want toUsing Mute Switching Between Multiple CallsSwitching an In-Progress Call to Another Phone Viewing Multiple CallsTransferring Calls Sending a Call to a Voice Message System Forwarding Calls to Another NumberSettings on the Web, Press CFwdALL or Forward AllUser Options Web Pages, Using Do Not Disturb Press DND or Do Not DisturbUsing Conference Features Making Conference CallsSee Viewing or Removing Conference Participants, Using Join Using cBarge See Using Conference, Placing or Receiving Intercom CallsViewing or Removing Conference Participants ParticipantIf you want to Then Advanced Call Handling Speed DialingPersonal Directory on the Web, Picking Up a Redirected Call on Your Phone Storing and Retrieving Parked Calls Logging Out of Hunt Groups Using a Shared Line Using Barge to Add Yourself to a Shared-Line CallUnderstanding Shared Lines Using Barge Features Single-button and Multi-touch BargeUsing BLF to Determine a Line State Press PrivateMaking and Receiving Secure Calls VPN Configuration If you want to Then Tracing Suspicious Calls Prioritizing Critical CallsPress Mcid or Malicious Call ID If you ThenTips Using Cisco Extension Mobility EM ServiceChange Credentials Press ChangePINAccess Lists for Mobile Connect, See Answering a Call,See Switching an In-Progress Call to Another Phone, See Placing a Call-Additional Options,OL-22333-01 Using a Handset, Headset, and Speakerphone Using a HandsetUsing a Headset Using a Speakerphone Using a Wireless HeadsetUsing Wideband with your Headset Choose User Preferences Audio Preferences Wideband HeadsetUsing AutoAnswer with a Headset or Speakerphone OL-22333-01 Changing Phone Settings Customizing Rings and Message IndicatorsAccessing Your User Options Web Pages, User Preferences RingsCustomizing the Phone Screen Options Web Pages,User Preferences Contrast User Preferences Background ImagesChanging Phone Settings OL-22333-01 Using Call Logs and Directories Using Call LogsMissed Calls, Placed Calls, or Received Calls. Each stores Missed Calls, Placed Calls, or Received CallsMissed Calls , Placed Calls , or Received Calls State,Directory Dialing Missed Calls or Received CallsPress EditDial Using Corporate Directory on Your Phone Using Personal Directory on Your PhoneCorporate Directory exact name can vary Using Call Logs and Directories Press Fast Dial Personal Directory Personal Fast DialsUsing Call Logs and Directories OL-22333-01 Accessing Voice Messages Customizing Rings and Message Indicators,System, Using the User Options Web Pages Accessing Your User Options Web PagesIf you want to Then do this Options DeviceConfiguring Features and Services on the Web Using the Personal Directory on the WebUser Options Device Choose User Options Personal Address BookClick Service URL If you want to Then do this after you logChoose User Options Device Choose User Options Fast DialsChoose User Options Device Click Service URL Assign a line button for Fast DialSetting Up Speed Dials on the Web Setting Up Phone Services on the WebSee Configuring Fast Dials on the Web, Click Speed DialsClick Phone Services Click Delete SelectedControlling User Settings on the Web ServicesFeature buttons Choose User Options User SettingsControlling Line Settings on the Web Click Line Settings Change or create a line Setting Up Phones and Access Lists for Mobile Connect Choose User Options Mobility Settings Access ListsChoose User Options Mobility Settings Remote Destinations Using Cisco WebDialer Web Pages,Configuration Host Name NetworkUnderstanding Additional Configuration Options Using a Shared Line,If you Then For more information See Using AutoAnswer with a See Using BLF to Determine a LineSee Using Cisco Extension Advanced Call HandlingTroubleshooting Your Phone General TroubleshootingSymptom Explanation CallBack failsViewing Phone Administration Data Using the Quality Reporting Tool If you are asked to ThenOL-22333-01 Cisco One-Year Limited Hardware Warranty Terms OL-22333-01 Index OL-22333-01 Page OL-22333-01 Page Taps

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