Contents
Americas Headquarters
Page
Common Phone Tasks
Phone Screen Icons
Contents
Viewing or Removing Conference Participants
Using a Speakerphone
Cisco One-Year Limited Hardware Warranty Terms Index
If you want to Then
Using this Guide
Getting Started
Finding Additional Information
Safety and Performance Information
Power Outage
Cisco Product Security Overview
Accessibility Features
Using External Devices
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Connecting Your Phone
Adjusting the Handset Rest Optional
Removing the Hookswitch Clip Required
Registering with Taps
Adjusting the Footstand Optional
Using a Headset
Audio Quality
Headset Support
Understanding Buttons and Hardware
An Overview of Your Phone
Cisco Unified IP Phone 7961G and 7961G-GE
Cisco Unified IP Phone 7962G
Cisco Unified IP Phone 7941G and 7941G-GE
Cisco Unified IP Phone 7942G
Description For more information, see
Understanding Lines and Calls
Icon Line or Call State Description
Understanding Line and Call Icons
5, and Viewing Multiple Calls,
Understanding Phone Screen Features
Cleaning the Phone Screen
Understanding Feature Buttons and Menus
Feature Softkey Line Button Label and Icon
Understanding Feature Availability
Accessing the Help System on Your Phone
Understanding Energy Savings
Understanding SIP and Sccp
An Overview of Your Phone
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If you want to Then See
Basic Call Handling
Placing a Call-Basic Options
For more information
Corporate Directory
Using Cisco WebDialer
Placing a Call-Additional Options
Tips
Choose Personal Address Book
Personal Directory to
Address Book on
Configuring Fast Dials on
Using Your Personal
Web,
Answer
Answering a Call
Tip
Calls Using a Single Phone
Ending a Call
See Managing Business
If you want to
Using Hold and Resume
Switching Between Multiple Calls
Using Mute
Viewing Multiple Calls
Switching an In-Progress Call to Another Phone
Transferring Calls
Forwarding Calls to Another Number
Sending a Call to a Voice Message System
User Options Web Pages,
Settings on the Web,
Press CFwdALL or Forward All
Press DND or Do Not Disturb
Using Do Not Disturb
See Viewing or Removing Conference Participants,
Using Conference Features
Making Conference Calls
Using Join
Using cBarge
Participant
See Using Conference,
Placing or Receiving Intercom Calls
Viewing or Removing Conference Participants
If you want to Then
Personal Directory on the Web,
Advanced Call Handling
Speed Dialing
Picking Up a Redirected Call on Your Phone
Storing and Retrieving Parked Calls
Logging Out of Hunt Groups
Understanding Shared Lines
Using a Shared Line
Using Barge to Add Yourself to a Shared-Line Call
Single-button and Multi-touch Barge
Using Barge Features
Press Private
Using BLF to Determine a Line State
Making and Receiving Secure Calls
VPN Configuration
If you want to Then
If you Then
Tracing Suspicious Calls
Prioritizing Critical Calls
Press Mcid or Malicious Call ID
Tips
Press ChangePIN
Using Cisco Extension Mobility
EM Service
Change Credentials
See Answering a Call,
Access Lists for Mobile Connect,
See Placing a Call-Additional Options,
See Switching an In-Progress Call to Another Phone,
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Using a Headset
Using a Handset, Headset, and Speakerphone
Using a Handset
Choose User Preferences Audio Preferences Wideband Headset
Using a Speakerphone
Using a Wireless Headset
Using Wideband with your Headset
Using AutoAnswer with a Headset or Speakerphone
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User Preferences Rings
Changing Phone Settings
Customizing Rings and Message Indicators
Accessing Your User Options Web Pages,
User Preferences Background Images
Customizing the Phone Screen
Options Web Pages,
User Preferences Contrast
Changing Phone Settings
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Missed Calls, Placed Calls, or Received Calls
Using Call Logs and Directories
Using Call Logs
Missed Calls, Placed Calls, or Received Calls. Each stores
State,
Missed Calls , Placed Calls , or Received Calls
Press EditDial
Directory Dialing
Missed Calls or Received Calls
Corporate Directory exact name can vary
Using Corporate Directory on Your Phone
Using Personal Directory on Your Phone
Using Call Logs and Directories
Personal Directory Personal Fast Dials
Press Fast Dial
Using Call Logs and Directories
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Customizing Rings and Message Indicators,
Accessing Voice Messages
System,
Options Device
Using the User Options Web Pages
Accessing Your User Options Web Pages
If you want to Then do this
Choose User Options Personal Address Book
Configuring Features and Services on the Web
Using the Personal Directory on the Web
User Options Device
Choose User Options Fast Dials
Click Service URL
If you want to Then do this after you log
Choose User Options Device
Assign a line button for Fast Dial
Choose User Options Device Click Service URL
Click Speed Dials
Setting Up Speed Dials on the Web
Setting Up Phone Services on the Web
See Configuring Fast Dials on the Web,
Click Delete Selected
Click Phone Services
Choose User Options User Settings
Controlling User Settings on the Web
Services
Feature buttons
Controlling Line Settings on the Web
Click Line Settings
Change or create a line
Choose User Options Mobility Settings Access Lists
Setting Up Phones and Access Lists for Mobile Connect
Choose User Options Mobility Settings Remote Destinations
Web Pages,
Using Cisco WebDialer
Network
Configuration Host Name
If you Then For more information
Understanding Additional Configuration Options
Using a Shared Line,
Advanced Call Handling
See Using AutoAnswer with a
See Using BLF to Determine a Line
See Using Cisco Extension
CallBack fails
Troubleshooting Your Phone
General Troubleshooting
Symptom Explanation
Viewing Phone Administration Data
If you are asked to Then
Using the Quality Reporting Tool
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Cisco One-Year Limited Hardware Warranty Terms
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Index
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Taps