Cisco Systems 7942G manual Transferring Calls, Message System

Page 38

You can use these additional methods to view multiple calls on multiple lines:

If you want to...	Then...

View calls on	1. Press	? .
another line	2. Immediately press the line button		.
	2. Immediately press the line button		.

Switch to call	Press	for the highlighted line.
overview mode	The phone switches to call overview mode, displaying one call per line. The

	displayed call is either the active call or the held call with the longest
	duration.
	To return to standard viewing mode, press ? and then immediately press
	the line button.

Transferring Calls

Transfer redirects a connected call. The target is the number to which you want to transfer the call.

	If you want to...	Then...

	Transfer a call	1.	From an active call, press Transfer.
	without talking to the	2.	Enter the target number.
	transfer recipient	2.	Enter the target number.
	transfer recipient	3.	Press Transfer again to complete the transfer or EndCall to cancel.
		3.
		Note If your phone has on-hook transfer enabled, complete the transfer
			by hanging up.

	Talk to the transfer	1.	From an active call, press Transfer.
	recipient before transferring	2.	Enter the target number.
	a call (consult transfer)	2.	Enter the target number.
	a call (consult transfer)	3.	Wait for the transfer recipient to answer.
		3.	Wait for the transfer recipient to answer.
		4.	Press Transfer again to complete the transfer or EndCall to cancel.
		Note If your phone has on-hook transfer enabled, complete the transfer
			by hanging up.

	Redirect a call to a voice	Press iDivert. For more information, see Sending a Call to a Voice
	message system	Message System, page 11.

Tips

•If on-hook transfer is enabled on your phone, you can either hang up to complete the call, or press Transfer and then hang up.

•If on-hook transfer is not enabled on your phone, hanging up without pressing Transfer again places the call on hold.

10	OL-22333-01

Image 38

Contents Americas Headquarters Page Common Phone Tasks Phone Screen Icons Contents Viewing or Removing Conference Participants Using a Speakerphone Cisco One-Year Limited Hardware Warranty Terms Index If you want to Then Using this GuideGetting Started Finding Additional Information Safety and Performance InformationPower Outage Cisco Product Security Overview Accessibility FeaturesUsing External Devices OL-22333-01 Connecting Your Phone Removing the Hookswitch Clip Required Adjusting the Handset Rest OptionalRegistering with Taps Adjusting the Footstand OptionalUsing a Headset Headset Support Audio QualityAn Overview of Your Phone Understanding Buttons and HardwareCisco Unified IP Phone 7962G Cisco Unified IP Phone 7961G and 7961G-GECisco Unified IP Phone 7942G Cisco Unified IP Phone 7941G and 7941G-GEDescription For more information, see Understanding Lines and Calls Understanding Line and Call Icons Icon Line or Call State DescriptionUnderstanding Phone Screen Features 5, and Viewing Multiple Calls,Understanding Feature Buttons and Menus Cleaning the Phone ScreenFeature Softkey Line Button Label and Icon Understanding Feature AvailabilityAccessing the Help System on Your Phone Understanding SIP and Sccp Understanding Energy SavingsAn Overview of Your Phone OL-22333-01 For more information Basic Call HandlingPlacing a Call-Basic Options If you want to Then SeeTips Using Cisco WebDialerPlacing a Call-Additional Options Corporate DirectoryPersonal Directory to Choose Personal Address BookWeb, Configuring Fast Dials onUsing Your Personal Address Book onAnswering a Call AnswerSee Managing Business Calls Using a Single PhoneEnding a Call TipUsing Hold and Resume If you want toUsing Mute Switching Between Multiple CallsSwitching an In-Progress Call to Another Phone Viewing Multiple CallsTransferring Calls Sending a Call to a Voice Message System Forwarding Calls to Another NumberUser Options Web Pages, Settings on the Web,Press CFwdALL or Forward All Using Do Not Disturb Press DND or Do Not DisturbSee Viewing or Removing Conference Participants, Using Conference FeaturesMaking Conference Calls Using Join Using cBarge Viewing or Removing Conference Participants See Using Conference,Placing or Receiving Intercom Calls ParticipantIf you want to Then Personal Directory on the Web, Advanced Call HandlingSpeed Dialing Picking Up a Redirected Call on Your Phone Storing and Retrieving Parked Calls Logging Out of Hunt Groups Understanding Shared Lines Using a Shared LineUsing Barge to Add Yourself to a Shared-Line Call Using Barge Features Single-button and Multi-touch BargeUsing BLF to Determine a Line State Press PrivateMaking and Receiving Secure Calls VPN Configuration If you want to Then Press Mcid or Malicious Call ID Tracing Suspicious CallsPrioritizing Critical Calls If you ThenTips Change Credentials Using Cisco Extension MobilityEM Service Press ChangePINAccess Lists for Mobile Connect, See Answering a Call,See Switching an In-Progress Call to Another Phone, See Placing a Call-Additional Options,OL-22333-01 Using a Headset Using a Handset, Headset, and SpeakerphoneUsing a Handset Using Wideband with your Headset Using a SpeakerphoneUsing a Wireless Headset Choose User Preferences Audio Preferences Wideband HeadsetUsing AutoAnswer with a Headset or Speakerphone OL-22333-01 Accessing Your User Options Web Pages, Changing Phone SettingsCustomizing Rings and Message Indicators User Preferences RingsUser Preferences Contrast Customizing the Phone ScreenOptions Web Pages, User Preferences Background ImagesChanging Phone Settings OL-22333-01 Missed Calls, Placed Calls, or Received Calls. Each stores Using Call Logs and DirectoriesUsing Call Logs Missed Calls, Placed Calls, or Received CallsMissed Calls , Placed Calls , or Received Calls State,Press EditDial Directory DialingMissed Calls or Received Calls Corporate Directory exact name can vary Using Corporate Directory on Your PhoneUsing Personal Directory on Your Phone Using Call Logs and Directories Press Fast Dial Personal Directory Personal Fast DialsUsing Call Logs and Directories OL-22333-01 Accessing Voice Messages Customizing Rings and Message Indicators,System, If you want to Then do this Using the User Options Web PagesAccessing Your User Options Web Pages Options DeviceUser Options Device Configuring Features and Services on the WebUsing the Personal Directory on the Web Choose User Options Personal Address BookChoose User Options Device Click Service URLIf you want to Then do this after you log Choose User Options Fast DialsChoose User Options Device Click Service URL Assign a line button for Fast DialSee Configuring Fast Dials on the Web, Setting Up Speed Dials on the WebSetting Up Phone Services on the Web Click Speed DialsClick Phone Services Click Delete SelectedFeature buttons Controlling User Settings on the WebServices Choose User Options User SettingsControlling Line Settings on the Web Click Line Settings Change or create a line Setting Up Phones and Access Lists for Mobile Connect Choose User Options Mobility Settings Access ListsChoose User Options Mobility Settings Remote Destinations Using Cisco WebDialer Web Pages,Configuration Host Name NetworkIf you Then For more information Understanding Additional Configuration OptionsUsing a Shared Line, See Using Cisco Extension See Using AutoAnswer with aSee Using BLF to Determine a Line Advanced Call HandlingSymptom Explanation Troubleshooting Your PhoneGeneral Troubleshooting CallBack failsViewing Phone Administration Data Using the Quality Reporting Tool If you are asked to ThenOL-22333-01 Cisco One-Year Limited Hardware Warranty Terms OL-22333-01 Index OL-22333-01 Page OL-22333-01 Page Taps

Related manuals

Manual 22 pages 40.94 Kb