Cisco Systems 7942G manual Tracing Suspicious Calls, Prioritizing Critical Calls, If you Then

Advanced Call Handling

Tracing Suspicious Calls

If you are receiving suspicious or malicious calls, your system administrator can add the Malicious Call Identification (MCID) feature to your phone. This feature enables you to identify an active call as suspicious, which initiates a series of automated tracking and notification messages.

If you want to...	Then...
Notify your system	Press MCID or Malicious Call ID.
administrator about a	Your phone plays a tone and displays the message, “MCID
suspicious or harassing call
	successful.”

Prioritizing Critical Calls

(SCCP phones only)

In some specialized environments, such as military or government offices, you may need to make and receive urgent or critical calls. If you have the need for this specialized call handling, your system administrator can add Multilevel Precedence and Preemption (MLPP) to your phone.

Keep these terms in mind:

•Precedence indicates the priority associated with a call.

•Preemption is the process of ending an existing, lower priority call while accepting a higher priority call that is sent to your phone.

If you...	Then...
Want to choose a priority	Contact your system administrator for a list of
(precedence) level for an outgoing call	corresponding precedence numbers for calls.
Want to make a priority (precedence)	Enter the MLPP access number (provided by your system
call	administrator) followed by the phone number.
Hear a special ring (faster than usual)	You are receiving a priority (precedence) call. An MLPP icon
or special call waiting tone	on your phone screen indicates the priority level of the call.

Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 11