Alesis QS7 and QS8 Series Troubleshooting and Repair Guide

Appendix A — Trouble-Shooting

OBTAINING REPAIR SERVICE

Before contacting Alesis, please double-check all your audio and MIDI connections, and make sure you’ve read the manual.

U.S. Customers:

If the problem persists, call Alesis USA at 1-800-525-3747 (1-800-5ALESIS) and request the Product Support department. Or you can e-mail Product Support at Support@alesis1.usa.com. Discuss the problem with one of our technicians; if necessary, you will be given a repair order (RO) number and instructions on how to return the unit. All units must be shipped prepaid and COD shipments will not be accepted.

For prompt service, indicate the RO number on the shipping label. If you do not have the original packing materials, ship the QS in a sturdy carton, with shock-absorbing materials surrounding the unit. Bubble-pack works well, as will any styrofoam pellets that don’t contain CFCs. PROPER PACKAGING IS IMPORTANT: Shipping damage caused by inadequate packing is not covered by the Alesis warranty.

Before sealing the box, tape a note containing the following items to the top of the defective unit:

∙A description of the problem.

∙Your name.

∙Your phone number (and e-mail, if you have it).

∙The address where you want the product returned. (Alesis will pay for standard one-way return shipping on any warranty repairs. Next day service is available for a surcharge.)

Field repairs are not normally authorized during the warranty period, and repair attempts by unqualified personnel may invalidate the warranty.

Service address for customers in the USA:	Alesis Service Department
	12520 Wilkie Ave.
	Hawthorne, CA 90250

Customers outside the USA:

Contact your local Alesis dealer for warranty assistance. The Alesis Limited Warranty applies only to products sold to users in the USA and Canada. Customers outside of the USA and Canada are not covered by this Limited Warranty and may or may not be covered by an independent distributor warranty in the country of sale. Do not return products to the factory unless you have been given specific instructions to do so.

QS7.1/QS8.1 Reference Manual 169