AT&T SB67118 user manual Troubleshooting

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Appendix

Troubleshooting

Common cure for electronic equipment.

If the telephone base does not seem to be responding normally, do the following (in the order listed):

•Disconnect the power to the telephone base.

•Disconnect the spare battery, if applicable.

•Wait a few minutes.

•Connect power to the telephone base.

•Reinstall the backup battery.

•Wait for re-establishing the connection with the telephone base. Allow up to one minute for this to take place.

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Contents User’s manual Congratulations Parts checklist SB67118Table of contents SB67118 DectTelephone base operation Index Quick reference guide ExitDirectory card Using menus Main menuInstallation Avoid placing the telephone base too close toPlanning your system Important InformationTelephone base installation To connect the telephone line cords to the telephone base Option 2 To connect four one-line wall jacks Optional backup battery installation Add and register handsets Add and register a cordless headset To register a cordless headset to your telephone baseAdd and register a cordless headset Deregister handsets and headset Add a corded headset To add a corded headset to the telephone baseOptional audio cable To use an audio cableMenu settings Telephone base setupRinger volume Volume control Ringer toneRing group Do not disturb DNDKey tone LCD contrastLanguage Set line mode Line selectionArea codes Hold reminder Set date and timeTurning MOH on or off Music on hold MOHReviewing the recording Recording music or message using an audio device Recording music or message using the corded handsetAuto attendant setup for answering system Record announcement auto attendantRecord extension list Number of rings auto attendant Number of rings general mailbox Mailbox setup for answering systemRecord announcement independent mailbox Select announcement Press or to scroll to an announcementSet access code remote code Mailbox setup for general mailboxCall screening Set alert number Notify alertTurn alert on or off Screen displays Press Spkr to confirm the alert call Call alert confirmationRemaining space Enter, edit or delete a speed dial number Speed dial setupCustomer support Indicator tones Screen icons, indicator tones and lightsScreen icons Indicator lights NEW CallLine indicators Telephone base basic operationMaking a call To make a call from the telephone base To end a call from the telephone baseUsing the speakerphone To make a call with a corded headsetTo make a call with a cordless headset On-hook dialing predialingAnswering a call To answer a call Temporary ringer silencingLast number redialing To view the 10 most recently dialed numbersOptions while on calls To enable call privacy To cancel call privacyCall privacy Recording a callWhile recording a phone conversation To play back a memo or phone conversationTo mute a call To un-mute a callHold reminder on Switching between linesJoin a call in progress To access the directory while on a call Chain dialingThree-way conference calls To make a three-way conference callTo talk privately with one internal party To drop one lineTo drop an intercom To end a conference callCovm reset Covm central office voicemailIntercom Make an intercom call to a cordless handsetAnswer an intercom call Answer an incoming call during an intercom callCall transfer Blind transferPress the one-touchEXT 1-0 key for the desired extension Or to scroll to the desired extension, thenOther options for answering the transferred call PTT to a single handset Push to talk PTT intercomPTT to all handsets Convert PTT call to intercom call Answer a PTT callEnd a PTT call Capacity About the directoryExit the directory Create directory entries Create a new directory entryStore a pause in a directory number Store a flash in a directory numberReview directory entries Review directoryDirectory empty Search by name Search directoryPress or browse through the directory Dial, delete or edit entries About Caller ID Information about caller ID with call waitingHow the caller ID information call log works Caller ID InformationScreen display of the telephone base Missed new calls indicator Caller ID operationMemory match Review the caller ID informationMake a call log entry ready to dial Dial a call log entryDelete entries Delete a caller ID entry Delete all caller ID entriesWhen the telephone number appears Save a call log entry to the directoryReasons for missing caller ID information Reasons for missing caller ID informationOn-screen message Reason Answering system and voicemail Messages onSetting your system to automatically answer calls An example of a 2-line answering system setupGeneral mailbox gen MB only Auto attendant auto attAn example of a 4-line answering system setup Select the answer modeAns-Gen MB only, Ans-Auto att, or No answer Answering system capacityAuto attendant operation Using the auto attendantTurn the auto attendant on Base Missed call 0800AM 12/30 AuAt Auto attendant flow chart Answering system operation When messages are playing on the telephone base To listen to messages at the telephone baseOptions during playback Delete all old messagesWhen a message is playing on the telephone Transfer messageRecording and delivering memos To record a memo, then deliver itPlay back a memo Disable the answering systemSet general delivery mailbox to not answer Remote commands Remote accessTo remotely reach the answering system Remote access Cordless headset operation Cordless headset extension numberTelephone base display screen messages DeregisteringMessage full Maintenance Taking care of your telephoneImportant safety information Safety informationEspecially about cordless telephones FCC part 68 and Acta Industry CanadaFCC part Limited warranty Limited warranty Technical specifications Dect 6.0 digital technologyTroubleshooting Backup battery installation on page 9in thisIf the other telephone in your building are having Relocate your telephone to a higher location. Troubleshooting Troubleshooting Troubleshooting While recording Troubleshooting Index Index Index Index Remote access wallet card Action Remote command