AT&T SB67118 user manual Troubleshooting

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Appendix

Troubleshooting

•Other electronic products can cause interference with your telephone base. Try installing your telephone base as far away as possible from electronic devices such as television sets, VCRs, or other cordless telephones.

•Your line cord might be malfunctioning. Try installing a new line cord.

My calls cut in and out while I’m using my corded handset.

•Other electronic products can cause interference with your telephone base. Try installing your telephone base as far away from the following electronic devices as possible: television sets, VCRs, or other cordless telephones.

•Do not install this telephone base near a microwave oven or on the same electrical outlet. You might experience decreased performance while the microwave oven is operating.

•If you plug your telephone base in with a modem or surge protector, plug the telephone base (or modem/ surge protector) into a different location. If this does not solve the problem, relocate your telephone base or modem farther apart from one another, or use a different surge protector.

•Relocate your telephone base to a higher location. The telephone base might have better reception when installed in a high area.

•If the other telephones in your building are having the same problem, contact your telephone service provider (charges may apply).

•Excessive background noise will cause a speakerphone to fade in and out. Try controlling the background noise by turning off any audio devices near the speakerphone. Also, try to avoid interrupting the person at the other end of the conversation while they are speaking. If background noise cannot be controlled, you should stop speakerphone operation and return to normal handset mode.

•When using a telephone base speakerphone, controlling background noise in your environment is essential. While you are listening to your party, press MUTE to temporarily turn your microphone off. When it is your turn to speak, remember to press MUTE again to turn the microphone on.

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Contents User’s manual Congratulations Parts checklist SB67118Table of contents SB67118 DectTelephone base operation Index Quick reference guide ExitDirectory card Using menus Main menuInstallation Avoid placing the telephone base too close toPlanning your system Important InformationTelephone base installation To connect the telephone line cords to the telephone base Option 2 To connect four one-line wall jacks Optional backup battery installation Add and register handsets Add and register a cordless headset To register a cordless headset to your telephone baseAdd and register a cordless headset Deregister handsets and headset Add a corded headset To add a corded headset to the telephone baseOptional audio cable To use an audio cableTelephone base setup Menu settingsRinger volume Volume control Ringer toneRing group Do not disturb DNDLCD contrast Key toneLanguage Set line mode Line selectionArea codes Hold reminder Set date and timeMusic on hold MOH Turning MOH on or offReviewing the recording Recording music or message using an audio device Recording music or message using the corded handsetAuto attendant setup for answering system Record announcement auto attendantRecord extension list Number of rings auto attendant Mailbox setup for answering system Number of rings general mailboxRecord announcement independent mailbox Select announcement Press or to scroll to an announcementMailbox setup for general mailbox Set access code remote codeCall screening Notify alert Set alert numberTurn alert on or off Call alert confirmation Screen displays Press Spkr to confirm the alert callRemaining space Speed dial setup Enter, edit or delete a speed dial numberCustomer support Screen icons, indicator tones and lights Indicator tonesScreen icons Indicator lights NEW CallLine indicators Telephone base basic operationMaking a call To make a call from the telephone base To end a call from the telephone baseUsing the speakerphone To make a call with a corded headsetTo make a call with a cordless headset On-hook dialing predialingAnswering a call To answer a call Temporary ringer silencingLast number redialing To view the 10 most recently dialed numbersOptions while on calls To enable call privacy To cancel call privacyCall privacy Recording a callWhile recording a phone conversation To play back a memo or phone conversationTo mute a call To un-mute a callSwitching between lines Hold reminder onJoin a call in progress To access the directory while on a call Chain dialingThree-way conference calls To make a three-way conference callTo talk privately with one internal party To drop one lineTo drop an intercom To end a conference callCovm reset Covm central office voicemailIntercom Make an intercom call to a cordless handsetAnswer an intercom call Answer an incoming call during an intercom callCall transfer Blind transferPress the one-touchEXT 1-0 key for the desired extension Or to scroll to the desired extension, thenOther options for answering the transferred call Push to talk PTT intercom PTT to a single handsetPTT to all handsets Answer a PTT call Convert PTT call to intercom callEnd a PTT call About the directory CapacityExit the directory Create directory entries Create a new directory entryStore a pause in a directory number Store a flash in a directory numberReview directory Review directory entriesDirectory empty Search directory Search by namePress or browse through the directory Dial, delete or edit entries About Caller ID Information about caller ID with call waitingCaller ID Information How the caller ID information call log worksScreen display of the telephone base Missed new calls indicator Caller ID operationMemory match Review the caller ID informationMake a call log entry ready to dial Dial a call log entryDelete entries Delete a caller ID entry Delete all caller ID entriesWhen the telephone number appears Save a call log entry to the directoryReasons for missing caller ID information Reasons for missing caller ID informationOn-screen message Reason Answering system and voicemail Messages onSetting your system to automatically answer calls An example of a 2-line answering system setupGeneral mailbox gen MB only Auto attendant auto attAn example of a 4-line answering system setup Select the answer modeAns-Gen MB only, Ans-Auto att, or No answer Answering system capacityUsing the auto attendant Auto attendant operationTurn the auto attendant on Base Missed call 0800AM 12/30 AuAt Auto attendant flow chart Answering system operation When messages are playing on the telephone base To listen to messages at the telephone baseOptions during playback Delete all old messagesWhen a message is playing on the telephone Transfer messageRecording and delivering memos To record a memo, then deliver itDisable the answering system Play back a memoSet general delivery mailbox to not answer Remote access Remote commandsTo remotely reach the answering system Remote access Cordless headset operation Cordless headset extension numberTelephone base display screen messages DeregisteringMessage full Maintenance Taking care of your telephoneImportant safety information Safety informationEspecially about cordless telephones FCC part 68 and Acta Industry CanadaFCC part Limited warranty Limited warranty Technical specifications Dect 6.0 digital technologyTroubleshooting Backup battery installation on page 9in thisIf the other telephone in your building are having Relocate your telephone to a higher location. Troubleshooting Troubleshooting Troubleshooting While recording Troubleshooting Index Index Index Index Remote access wallet card Action Remote command