AT&T SB67118 user manual Troubleshooting

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Appendix

Troubleshooting

My caller ID isn’t working.

•Caller ID is a subscription service. You must subscribe to this service from your telephone service provider for this feature to work on your telephone base.

•The caller must be calling from an area that supports caller ID.

•Both you and your caller’s telephone service provider must use caller ID compatible equipment.

•If you subscribe to high-speed Internet service (digital subscriber line - DSL) through your telephone lines, you must install a DSL filter between the telephone line cord and the telephone wall jack. The filter prevents noise and caller ID problems resulting from DSL interference. Please contact your DSL service provider for more information about DSL filters.

System does not receive caller ID when on a call.

•Make sure you subscribe to caller ID with call waiting features from your telephone service provider. Caller ID features works only if both you and the caller are in areas offering caller ID service, and if both telephone companies use compatible equipment.

The answering system is recording incomplete messages.

•If a caller leaves a very long message, part of it may be lost when the system disconnects the call after three minutes.

•If the caller pauses for longer than six seconds, the system stops recording and disconnects the call.

•If the system’s memory becomes full during a message, the system stops recording and disconnects the call.

•If the caller’s voice is very soft, the system may stop recording and disconnects the call.

I have difficulty	• Press VOL+ to increase the speaker volume on the
hearing	telephone base.
messages.

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Contents User’s manual Congratulations SB67118 Parts checklistSB67118 Dect Table of contentsTelephone base operation Index Exit Quick reference guideDirectory card Main menu Using menusAvoid placing the telephone base too close to InstallationImportant Information Planning your systemTelephone base installation To connect the telephone line cords to the telephone base Option 2 To connect four one-line wall jacks Optional backup battery installation Add and register handsets To register a cordless headset to your telephone base Add and register a cordless headsetAdd and register a cordless headset Deregister handsets and headset To add a corded headset to the telephone base Add a corded headsetTo use an audio cable Optional audio cableMenu settings Telephone base setupRinger volume Ringer tone Volume controlDo not disturb DND Ring groupKey tone LCD contrastLanguage Line selection Set line modeArea codes Set date and time Hold reminderTurning MOH on or off Music on hold MOHReviewing the recording Recording music or message using the corded handset Recording music or message using an audio deviceRecord announcement auto attendant Auto attendant setup for answering systemRecord extension list Number of rings auto attendant Number of rings general mailbox Mailbox setup for answering systemRecord announcement independent mailbox Press or to scroll to an announcement Select announcementSet access code remote code Mailbox setup for general mailboxCall screening Set alert number Notify alertTurn alert on or off Screen displays Press Spkr to confirm the alert call Call alert confirmationRemaining space Enter, edit or delete a speed dial number Speed dial setupCustomer support Indicator tones Screen icons, indicator tones and lightsScreen icons NEW Call Indicator lightsTelephone base basic operation Line indicatorsMaking a call To make a call from the telephone base To end a call from the telephone baseTo make a call with a corded headset Using the speakerphoneTo make a call with a cordless headset On-hook dialing predialingTemporary ringer silencing Answering a call To answer a callLast number redialing To view the 10 most recently dialed numbersOptions while on calls To cancel call privacy To enable call privacyCall privacy Recording a callTo play back a memo or phone conversation While recording a phone conversationTo mute a call To un-mute a callHold reminder on Switching between linesJoin a call in progress Chain dialing To access the directory while on a callThree-way conference calls To make a three-way conference callTo drop one line To talk privately with one internal partyTo drop an intercom To end a conference callCovm central office voicemail Covm resetMake an intercom call to a cordless handset IntercomAnswer an incoming call during an intercom call Answer an intercom callBlind transfer Call transferPress the one-touchEXT 1-0 key for the desired extension Or to scroll to the desired extension, thenOther options for answering the transferred call PTT to a single handset Push to talk PTT intercomPTT to all handsets Convert PTT call to intercom call Answer a PTT callEnd a PTT call Capacity About the directoryExit the directory Create a new directory entry Create directory entriesStore a flash in a directory number Store a pause in a directory numberReview directory entries Review directoryDirectory empty Search by name Search directoryPress or browse through the directory Dial, delete or edit entries Information about caller ID with call waiting About Caller IDHow the caller ID information call log works Caller ID InformationScreen display of the telephone base Caller ID operation Missed new calls indicatorMemory match Review the caller ID informationDial a call log entry Make a call log entry ready to dialDelete entries Delete a caller ID entry Delete all caller ID entriesSave a call log entry to the directory When the telephone number appearsReasons for missing caller ID information Reasons for missing caller ID informationOn-screen message Reason Messages on Answering system and voicemailAn example of a 2-line answering system setup Setting your system to automatically answer callsGeneral mailbox gen MB only Auto attendant auto attSelect the answer mode An example of a 4-line answering system setupAns-Gen MB only, Ans-Auto att, or No answer Answering system capacityAuto attendant operation Using the auto attendantTurn the auto attendant on Base Missed call 0800AM 12/30 AuAt Auto attendant flow chart Answering system operation To listen to messages at the telephone base When messages are playing on the telephone baseOptions during playback Delete all old messagesTransfer message When a message is playing on the telephoneRecording and delivering memos To record a memo, then deliver itPlay back a memo Disable the answering systemSet general delivery mailbox to not answer Remote commands Remote accessTo remotely reach the answering system Remote access Cordless headset extension number Cordless headset operationDeregistering Telephone base display screen messagesMessage full Taking care of your telephone MaintenanceSafety information Important safety informationEspecially about cordless telephones Industry Canada FCC part 68 and ActaFCC part Limited warranty Limited warranty Dect 6.0 digital technology Technical specificationsBackup battery installation on page 9in this TroubleshootingIf the other telephone in your building are having Relocate your telephone to a higher location. Troubleshooting Troubleshooting Troubleshooting While recording Troubleshooting Index Index Index Index Action Remote command Remote access wallet card