AT&T SB67118 user manual While recording

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Appendix

Troubleshooting

System does not respond to remote commands.

•Make sure to enter your remote access code correctly (page 74).

•Make sure you are calling from a touch-tone telephone. When you dial a number, you should hear tones. If you hear clicks, the telephone is not a touch- tone telephone and cannot activate the answering system.

•The answering system may not detect the remote access code while your announcement is playing. Try waiting until the announcement is over before entering the code.

•There may be interference on the telephone line you are using. Press dial pad keys firmly.

Outgoing	•	When you record your announcement, make sure you
announcement is		speak in a normal tone of voice, about nine inches
not clear.		from the telephone base.
	•	Make sure there is no background noise (TV, music, etc.)
		while recording.

A COVM icon shows on the screen display and I do not know why.

•Your telephone has voicemail indication that is separate from the built-in answering system. If COVM icon appears on the display, then your telephone has received a signal from your telephone service provider. Contact your telephone service provider for more information on how to access your voicemail.

I cannot retrieve	• Your telephone has both a built-in answering system
voicemail	and voicemail indication. They are independent
messages.	features and each alerts you to new messages
	differently (page 64). If you subscribe to voicemail
	service from your telephone service provider (charges
	may apply), contact your telephone service provider
	for more information on how to access your voicemail.

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Contents User’s manual Congratulations SB67118 Parts checklistSB67118 Dect Table of contentsTelephone base operation Index Exit Quick reference guideDirectory card Main menu Using menusAvoid placing the telephone base too close to InstallationImportant Information Planning your systemTelephone base installation To connect the telephone line cords to the telephone base Option 2 To connect four one-line wall jacks Optional backup battery installation Add and register handsets To register a cordless headset to your telephone base Add and register a cordless headsetAdd and register a cordless headset Deregister handsets and headset To add a corded headset to the telephone base Add a corded headsetTo use an audio cable Optional audio cableTelephone base setup Menu settingsRinger volume Ringer tone Volume controlDo not disturb DND Ring groupLCD contrast Key toneLanguage Line selection Set line modeArea codes Set date and time Hold reminderMusic on hold MOH Turning MOH on or offReviewing the recording Recording music or message using the corded handset Recording music or message using an audio deviceRecord announcement auto attendant Auto attendant setup for answering systemRecord extension list Number of rings auto attendant Mailbox setup for answering system Number of rings general mailboxRecord announcement independent mailbox Press or to scroll to an announcement Select announcementMailbox setup for general mailbox Set access code remote codeCall screening Notify alert Set alert numberTurn alert on or off Call alert confirmation Screen displays Press Spkr to confirm the alert callRemaining space Speed dial setup Enter, edit or delete a speed dial numberCustomer support Screen icons, indicator tones and lights Indicator tonesScreen icons NEW Call Indicator lightsTo end a call from the telephone base Line indicatorsTelephone base basic operation Making a call To make a call from the telephone baseOn-hook dialing predialing Using the speakerphoneTo make a call with a corded headset To make a call with a cordless headsetTo view the 10 most recently dialed numbers Answering a call To answer a callTemporary ringer silencing Last number redialingOptions while on calls Recording a call To enable call privacyTo cancel call privacy Call privacyTo un-mute a call While recording a phone conversationTo play back a memo or phone conversation To mute a callSwitching between lines Hold reminder onJoin a call in progress To make a three-way conference call To access the directory while on a callChain dialing Three-way conference callsTo end a conference call To talk privately with one internal partyTo drop one line To drop an intercomCovm central office voicemail Covm resetMake an intercom call to a cordless handset IntercomAnswer an incoming call during an intercom call Answer an intercom callOr to scroll to the desired extension, then Call transferBlind transfer Press the one-touchEXT 1-0 key for the desired extensionOther options for answering the transferred call Push to talk PTT intercom PTT to a single handsetPTT to all handsets Answer a PTT call Convert PTT call to intercom callEnd a PTT call About the directory CapacityExit the directory Create a new directory entry Create directory entriesStore a flash in a directory number Store a pause in a directory numberReview directory Review directory entriesDirectory empty Search directory Search by namePress or browse through the directory Dial, delete or edit entries Information about caller ID with call waiting About Caller IDCaller ID Information How the caller ID information call log worksScreen display of the telephone base Review the caller ID information Missed new calls indicatorCaller ID operation Memory matchDelete all caller ID entries Make a call log entry ready to dialDial a call log entry Delete entries Delete a caller ID entrySave a call log entry to the directory When the telephone number appearsReasons for missing caller ID information Reasons for missing caller ID informationOn-screen message Reason Messages on Answering system and voicemailAuto attendant auto att Setting your system to automatically answer callsAn example of a 2-line answering system setup General mailbox gen MB onlyAnswering system capacity An example of a 4-line answering system setupSelect the answer mode Ans-Gen MB only, Ans-Auto att, or No answerUsing the auto attendant Auto attendant operationTurn the auto attendant on Base Missed call 0800AM 12/30 AuAt Auto attendant flow chart Answering system operation Delete all old messages When messages are playing on the telephone baseTo listen to messages at the telephone base Options during playbackTo record a memo, then deliver it When a message is playing on the telephoneTransfer message Recording and delivering memosDisable the answering system Play back a memoSet general delivery mailbox to not answer Remote access Remote commandsTo remotely reach the answering system Remote access Cordless headset extension number Cordless headset operationDeregistering Telephone base display screen messagesMessage full Taking care of your telephone MaintenanceSafety information Important safety informationEspecially about cordless telephones Industry Canada FCC part 68 and ActaFCC part Limited warranty Limited warranty Dect 6.0 digital technology Technical specificationsBackup battery installation on page 9in this TroubleshootingIf the other telephone in your building are having Relocate your telephone to a higher location. Troubleshooting Troubleshooting Troubleshooting While recording Troubleshooting Index Index Index Index Action Remote command Remote access wallet card