AT&T SB67118 user manual An example of a 4-line answering system setup, Select the answer mode

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Answering system

Setting your system to automatically answer calls

An example of a 4-line answering system setup

If you have four phone lines and many extensions, you can set up to the auto attendant to answer up to three simultaneous calls. You can set up the fourth line to ring as a private direct line to a single extension by excluding all others in the Ring group (page 18).

Line 1 : Auto attendant (2 rings)

Line 2: Auto attendant (2 rings)

Line 3: Auto attendant (2 rings)

Line 4: General mailbox (4 rings, all but one extension excluded)

Select the answer mode

1.

When the telephone is idle, press ANSWER ON for the

 

 

desired line.

 

2.

Press or to scroll to the desired answer mode

On

 

(Ans->Gen MB only, Ans->Auto att, or No answer).

Ans->Gen MB only

 

Press MENU/ENTER to select the mode. To exit without

 

> Ans->Auto att

 

making changes, press EXIT.

No answer

 

 

Setup

Answering system capacity

You can record up to five new announcements to have different announcements for each line. Each announcement can be up to two minutes.

Auto attendant and general mailbox announcements both require system memory to record, so we suggest recording brief announcements in order to leave more space for messages.

The maximum recording time of all handsets and base is 180 minutes. The actual recording time depends on individual message characteristics. Individual messages can be up to three minutes. Messages remain available for review until you delete them.

If the system memory is full, the screen displays Message full, and you cannot record new messages until old ones have been deleted. Check remaining system space frequently to keep maintain availability of space for incoming messages.

NOTE: You cannot record an announcement when the telephone system is out of space. You will hear a two-beep alert tone and voice prompt “Memory is full.” Please refer to Remaining space on page 32.

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Contents User’s manual Congratulations Parts checklist SB67118Table of contents SB67118 DectTelephone base operation Index Quick reference guide ExitDirectory card Using menus Main menuInstallation Avoid placing the telephone base too close toPlanning your system Important InformationTelephone base installation To connect the telephone line cords to the telephone base Option 2 To connect four one-line wall jacks Optional backup battery installation Add and register handsets Add and register a cordless headset To register a cordless headset to your telephone baseAdd and register a cordless headset Deregister handsets and headset Add a corded headset To add a corded headset to the telephone baseOptional audio cable To use an audio cableTelephone base setup Menu settingsRinger volume Volume control Ringer toneRing group Do not disturb DNDLCD contrast Key toneLanguage Set line mode Line selectionArea codes Hold reminder Set date and timeMusic on hold MOH Turning MOH on or offReviewing the recording Recording music or message using an audio device Recording music or message using the corded handsetAuto attendant setup for answering system Record announcement auto attendantRecord extension list Number of rings auto attendant Mailbox setup for answering system Number of rings general mailboxRecord announcement independent mailbox Select announcement Press or to scroll to an announcementMailbox setup for general mailbox Set access code remote codeCall screening Notify alert Set alert numberTurn alert on or off Call alert confirmation Screen displays Press Spkr to confirm the alert callRemaining space Speed dial setup Enter, edit or delete a speed dial numberCustomer support Screen icons, indicator tones and lights Indicator tonesScreen icons Indicator lights NEW CallLine indicators Telephone base basic operationMaking a call To make a call from the telephone base To end a call from the telephone baseUsing the speakerphone To make a call with a corded headsetTo make a call with a cordless headset On-hook dialing predialingAnswering a call To answer a call Temporary ringer silencingLast number redialing To view the 10 most recently dialed numbersOptions while on calls To enable call privacy To cancel call privacyCall privacy Recording a callWhile recording a phone conversation To play back a memo or phone conversationTo mute a call To un-mute a callSwitching between lines Hold reminder onJoin a call in progress To access the directory while on a call Chain dialingThree-way conference calls To make a three-way conference callTo talk privately with one internal party To drop one lineTo drop an intercom To end a conference callCovm reset Covm central office voicemailIntercom Make an intercom call to a cordless handsetAnswer an intercom call Answer an incoming call during an intercom callCall transfer Blind transferPress the one-touchEXT 1-0 key for the desired extension Or to scroll to the desired extension, thenOther options for answering the transferred call Push to talk PTT intercom PTT to a single handsetPTT to all handsets Answer a PTT call Convert PTT call to intercom callEnd a PTT call About the directory CapacityExit the directory Create directory entries Create a new directory entryStore a pause in a directory number Store a flash in a directory numberReview directory Review directory entriesDirectory empty Search directory Search by namePress or browse through the directory Dial, delete or edit entries About Caller ID Information about caller ID with call waitingCaller ID Information How the caller ID information call log worksScreen display of the telephone base Missed new calls indicator Caller ID operationMemory match Review the caller ID informationMake a call log entry ready to dial Dial a call log entryDelete entries Delete a caller ID entry Delete all caller ID entriesWhen the telephone number appears Save a call log entry to the directoryReasons for missing caller ID information Reasons for missing caller ID informationOn-screen message Reason Answering system and voicemail Messages onSetting your system to automatically answer calls An example of a 2-line answering system setupGeneral mailbox gen MB only Auto attendant auto attAn example of a 4-line answering system setup Select the answer modeAns-Gen MB only, Ans-Auto att, or No answer Answering system capacityUsing the auto attendant Auto attendant operationTurn the auto attendant on Base Missed call 0800AM 12/30 AuAt Auto attendant flow chart Answering system operation When messages are playing on the telephone base To listen to messages at the telephone baseOptions during playback Delete all old messagesWhen a message is playing on the telephone Transfer messageRecording and delivering memos To record a memo, then deliver itDisable the answering system Play back a memoSet general delivery mailbox to not answer Remote access Remote commandsTo remotely reach the answering system Remote access Cordless headset operation Cordless headset extension numberTelephone base display screen messages DeregisteringMessage full Maintenance Taking care of your telephoneImportant safety information Safety informationEspecially about cordless telephones FCC part 68 and Acta Industry CanadaFCC part Limited warranty Limited warranty Technical specifications Dect 6.0 digital technologyTroubleshooting Backup battery installation on page 9in thisIf the other telephone in your building are having Relocate your telephone to a higher location. Troubleshooting Troubleshooting Troubleshooting While recording Troubleshooting Index Index Index Index Remote access wallet card Action Remote command