AT&T SB67118 Auto attendant setup for answering system, Record announcement auto attendant

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Getting started

Auto attendant setup (for answering system)

You can set up the auto attendant to answer outside calls, provide callers with a company directory, automatically forward calls to a specified extension, and enable callers to record voice messages when there is no answer. You can use a pre-recorded outgoing announcement or record up to five announcements of your own. For details on how to use the auto attendant feature, see the Answering system section on pages 64-74 of this user’s manual.

Record announcement (auto attendant)

Use this feature to record up to five new announcements so that you can have different announcements for different lines, or different announcements for daytime and after hours. You can easily switch among the recorded announcements. Each announcement can be up to two minutes.

The auto attendant announcement should contain instructions for the caller. Following are example scripts.

Pre-recorded announcement: “Hello, this is an automated attendant. Please enter your parties’ extension, followed by the pound key. If you are using a rotary telephone, please stay on the line. For a company directory, dial star twice.”

If you have many extensions, record a separate extension list (page 26) and reference it in your auto attendant announcement as shown in Sample announcement 1. If you have only a few extensions, you can list them in the auto attendant announcement as shown in Sample announcement 2 without the separate extension list.

Sample announcement 1: “Hello, you have reached XYZ Corp. Please enter your parties’ extension, followed by the pound key. To hear a list of extensions, dial star twice.”

Sample announcement 2: “Hello, you have reached XYZ Corp. For sales, press 1 pound; for service, press 2 pound; for shipping, press 3 pound; or press star for the receptionist.”

1.When the telephone is idle, press ANSWER ON for the desired line.

2.Press or to scroll to Setup. Press MENU/ENTER.

Mailbox setup Auto attendant

>Announcement Record ext list

3.	Press	or	to scroll to Announcement. Press MENU/ENTER. >Anncemnt 1		(none)
4.	Press	or	to scroll to one of the announcements,	Anncemnt 2	(none)
				Anncemnt 3	(none)
	Anncemnt 1 through Anncemnt 5. If no message has
	been recorded, (none) appears. Press MENU/ENTER.			Record anncemnt 1

5.	Press MENU/ENTER to start recording. The timer starts

counting.	ENTER=Start

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Contents User’s manual Congratulations SB67118 Parts checklistSB67118 Dect Table of contentsTelephone base operation Index Exit Quick reference guideDirectory card Main menu Using menusAvoid placing the telephone base too close to InstallationImportant Information Planning your systemTelephone base installation To connect the telephone line cords to the telephone base Option 2 To connect four one-line wall jacks Optional backup battery installation Add and register handsets To register a cordless headset to your telephone base Add and register a cordless headsetAdd and register a cordless headset Deregister handsets and headset To add a corded headset to the telephone base Add a corded headsetTo use an audio cable Optional audio cableMenu settings Telephone base setupRinger volume Ringer tone Volume controlDo not disturb DND Ring groupKey tone LCD contrastLanguage Line selection Set line modeArea codes Set date and time Hold reminderTurning MOH on or off Music on hold MOHReviewing the recording Recording music or message using the corded handset Recording music or message using an audio deviceRecord announcement auto attendant Auto attendant setup for answering systemRecord extension list Number of rings auto attendant Number of rings general mailbox Mailbox setup for answering systemRecord announcement independent mailbox Press or to scroll to an announcement Select announcementSet access code remote code Mailbox setup for general mailboxCall screening Set alert number Notify alertTurn alert on or off Screen displays Press Spkr to confirm the alert call Call alert confirmationRemaining space Enter, edit or delete a speed dial number Speed dial setupCustomer support Indicator tones Screen icons, indicator tones and lightsScreen icons NEW Call Indicator lightsTo end a call from the telephone base Line indicatorsTelephone base basic operation Making a call To make a call from the telephone baseOn-hook dialing predialing Using the speakerphoneTo make a call with a corded headset To make a call with a cordless headsetTo view the 10 most recently dialed numbers Answering a call To answer a callTemporary ringer silencing Last number redialingOptions while on calls Recording a call To enable call privacyTo cancel call privacy Call privacyTo un-mute a call While recording a phone conversationTo play back a memo or phone conversation To mute a callHold reminder on Switching between linesJoin a call in progress To make a three-way conference call To access the directory while on a callChain dialing Three-way conference callsTo end a conference call To talk privately with one internal partyTo drop one line To drop an intercomCovm central office voicemail Covm resetMake an intercom call to a cordless handset IntercomAnswer an incoming call during an intercom call Answer an intercom callOr to scroll to the desired extension, then Call transferBlind transfer Press the one-touchEXT 1-0 key for the desired extensionOther options for answering the transferred call PTT to a single handset Push to talk PTT intercomPTT to all handsets Convert PTT call to intercom call Answer a PTT callEnd a PTT call Capacity About the directoryExit the directory Create a new directory entry Create directory entriesStore a flash in a directory number Store a pause in a directory numberReview directory entries Review directoryDirectory empty Search by name Search directoryPress or browse through the directory Dial, delete or edit entries Information about caller ID with call waiting About Caller IDHow the caller ID information call log works Caller ID InformationScreen display of the telephone base Review the caller ID information Missed new calls indicatorCaller ID operation Memory matchDelete all caller ID entries Make a call log entry ready to dialDial a call log entry Delete entries Delete a caller ID entrySave a call log entry to the directory When the telephone number appearsReasons for missing caller ID information Reasons for missing caller ID informationOn-screen message Reason Messages on Answering system and voicemailAuto attendant auto att Setting your system to automatically answer callsAn example of a 2-line answering system setup General mailbox gen MB onlyAnswering system capacity An example of a 4-line answering system setupSelect the answer mode Ans-Gen MB only, Ans-Auto att, or No answerAuto attendant operation Using the auto attendantTurn the auto attendant on Base Missed call 0800AM 12/30 AuAt Auto attendant flow chart Answering system operation Delete all old messages When messages are playing on the telephone baseTo listen to messages at the telephone base Options during playbackTo record a memo, then deliver it When a message is playing on the telephoneTransfer message Recording and delivering memosPlay back a memo Disable the answering systemSet general delivery mailbox to not answer Remote commands Remote accessTo remotely reach the answering system Remote access Cordless headset extension number Cordless headset operationDeregistering Telephone base display screen messagesMessage full Taking care of your telephone MaintenanceSafety information Important safety informationEspecially about cordless telephones Industry Canada FCC part 68 and ActaFCC part Limited warranty Limited warranty Dect 6.0 digital technology Technical specificationsBackup battery installation on page 9in this TroubleshootingIf the other telephone in your building are having Relocate your telephone to a higher location. Troubleshooting Troubleshooting Troubleshooting While recording Troubleshooting Index Index Index Index Action Remote command Remote access wallet card