AT&T SB67118 Setting your system to automatically answer calls, General mailbox gen MB only

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Answering system

Setting your system to automatically answer calls

Use this feature to separately set each of the four lines to automatically answer incoming calls in two different ways.

General mailbox (gen MB only):

The called line rings on every extension for each incoming call. If there is no answer, the caller is prompted to leave a message in the general mailbox, which a person at any handset can review. The general mailbox stores incoming messages, memos, and two-way conversations (see Answering system operation on pages 70-74 for more information.)

Auto attendant (auto att):

The called line for each incoming call flashes on every extension, but does not ring. Instead, the auto attendant answers. The caller can specify an extension or leave a general mailbox message. When the auto attendant directs a call to an extension but it is not answered, the auto attendant prompts the caller to leave a message for that extension or try another extension.

The auto attendant can answer only one call at a time, so you might want to have more than one auto attendant in your system so that even when a call on one line is being answered, a second auto attendant can answer another ringing line. You can designate up to four auto attendants in your system (see Auto attendant operation on pages 67-69 for more information.)

No answer:

You can disable automatic answering on any of the telephone lines.

An example of a 2-line answering system setup

If you have two phone lines and two or more extensions and you wish to use the auto attendant, then configure both lines to use the auto attendant. Then, if a call comes in while one line is busy, it will still be answered by the auto attendant.

Line 1 : Auto attendant (2 rings)

Line 2: Auto attendant (2 rings)

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Contents User’s manual Congratulations SB67118 Parts checklistSB67118 Dect Table of contentsTelephone base operation Index Exit Quick reference guideDirectory card Main menu Using menusAvoid placing the telephone base too close to InstallationImportant Information Planning your systemTelephone base installation To connect the telephone line cords to the telephone base Option 2 To connect four one-line wall jacks Optional backup battery installation Add and register handsets To register a cordless headset to your telephone base Add and register a cordless headsetAdd and register a cordless headset Deregister handsets and headset To add a corded headset to the telephone base Add a corded headsetTo use an audio cable Optional audio cableRinger volume Telephone base setupMenu settings Ringer tone Volume controlDo not disturb DND Ring groupLanguage LCD contrastKey tone Line selection Set line modeArea codes Set date and time Hold reminderReviewing the recording Music on hold MOHTurning MOH on or off Recording music or message using the corded handset Recording music or message using an audio deviceRecord announcement auto attendant Auto attendant setup for answering systemRecord extension list Number of rings auto attendant Record announcement independent mailbox Mailbox setup for answering systemNumber of rings general mailbox Press or to scroll to an announcement Select announcementCall screening Mailbox setup for general mailboxSet access code remote code Turn alert on or off Notify alertSet alert number Remaining space Call alert confirmationScreen displays Press Spkr to confirm the alert call Customer support Speed dial setupEnter, edit or delete a speed dial number Screen icons Screen icons, indicator tones and lightsIndicator tones NEW Call Indicator lightsTo end a call from the telephone base Line indicatorsTelephone base basic operation Making a call To make a call from the telephone baseOn-hook dialing predialing Using the speakerphoneTo make a call with a corded headset To make a call with a cordless headsetTo view the 10 most recently dialed numbers Answering a call To answer a callTemporary ringer silencing Last number redialingOptions while on calls Recording a call To enable call privacyTo cancel call privacy Call privacyTo un-mute a call While recording a phone conversationTo play back a memo or phone conversation To mute a callJoin a call in progress Switching between linesHold reminder on To make a three-way conference call To access the directory while on a callChain dialing Three-way conference callsTo end a conference call To talk privately with one internal partyTo drop one line To drop an intercomCovm central office voicemail Covm resetMake an intercom call to a cordless handset IntercomAnswer an incoming call during an intercom call Answer an intercom callOr to scroll to the desired extension, then Call transferBlind transfer Press the one-touchEXT 1-0 key for the desired extensionOther options for answering the transferred call PTT to all handsets Push to talk PTT intercomPTT to a single handset End a PTT call Answer a PTT callConvert PTT call to intercom call Exit the directory About the directoryCapacity Create a new directory entry Create directory entriesStore a flash in a directory number Store a pause in a directory numberDirectory empty Review directoryReview directory entries Press or browse through the directory Search directorySearch by name Dial, delete or edit entries Information about caller ID with call waiting About Caller IDScreen display of the telephone base Caller ID InformationHow the caller ID information call log works Review the caller ID information Missed new calls indicatorCaller ID operation Memory matchDelete all caller ID entries Make a call log entry ready to dialDial a call log entry Delete entries Delete a caller ID entrySave a call log entry to the directory When the telephone number appearsOn-screen message Reason Reasons for missing caller ID informationReasons for missing caller ID information Messages on Answering system and voicemailAuto attendant auto att Setting your system to automatically answer callsAn example of a 2-line answering system setup General mailbox gen MB onlyAnswering system capacity An example of a 4-line answering system setupSelect the answer mode Ans-Gen MB only, Ans-Auto att, or No answerTurn the auto attendant on Using the auto attendantAuto attendant operation Base Missed call 0800AM 12/30 AuAt Auto attendant flow chart Answering system operation Delete all old messages When messages are playing on the telephone baseTo listen to messages at the telephone base Options during playbackTo record a memo, then deliver it When a message is playing on the telephoneTransfer message Recording and delivering memosSet general delivery mailbox to not answer Disable the answering systemPlay back a memo To remotely reach the answering system Remote accessRemote commands Remote access Cordless headset extension number Cordless headset operationDeregistering Telephone base display screen messagesMessage full Taking care of your telephone MaintenanceSafety information Important safety informationEspecially about cordless telephones Industry Canada FCC part 68 and ActaFCC part Limited warranty Limited warranty Dect 6.0 digital technology Technical specificationsBackup battery installation on page 9in this TroubleshootingIf the other telephone in your building are having Relocate your telephone to a higher location. Troubleshooting Troubleshooting Troubleshooting While recording Troubleshooting Index Index Index Index Action Remote command Remote access wallet card