AT&T SB67118 user manual Troubleshooting

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Appendix

Troubleshooting

System does not answer after correct number of rings.

•Make sure that the answering system is on (page 70).

•If toll saver is selected, the number of rings changes to two when there are new messages waiting (page 28).

•If the memory is full or if the system is off, the an- swering system answers after 10 rings.

•In some cases, the answering system is affected by the ringing system used by the local telephone company.

•If you subscribe to voicemail service, change the number of rings so that your answering system an- swers before your voicemail answers. To determine how many rings will activate your voicemail, please contact your local telephone service provider.

•If there is a fax machine connected to the same telephone line, try disconnecting the fax machine. If that solves the problem, consult your fax machine documentation for information on compatibility with answering systems.

System does not record messages.

•Make sure the answering system is on (page 70).

•Make sure the memory of the answering system is not full. Please refer to the Remaining space section on page 32 in the user’s manual. When the answering system memory is full, it does not record new messages until some old messages are deleted.

•If you subscribe to voicemail service, change the number of rings so that your answering system an- swers before your voicemail answers. To determine how many rings will activate your voicemail, please contact your local telephone service provider.

•If there is a fax machine connected to the same telephone line, try disconnecting the fax machine. If that solves the problem, consult your fax machine documentation for information on compatibility with answering systems.

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Contents User’s manual Congratulations Parts checklist SB67118Table of contents SB67118 DectTelephone base operation Index Quick reference guide ExitDirectory card Using menus Main menuInstallation Avoid placing the telephone base too close toPlanning your system Important InformationTelephone base installation To connect the telephone line cords to the telephone base Option 2 To connect four one-line wall jacks Optional backup battery installation Add and register handsets Add and register a cordless headset To register a cordless headset to your telephone baseAdd and register a cordless headset Deregister handsets and headset Add a corded headset To add a corded headset to the telephone baseOptional audio cable To use an audio cableRinger volume Telephone base setupMenu settings Volume control Ringer toneRing group Do not disturb DNDLanguage LCD contrastKey tone Set line mode Line selectionArea codes Hold reminder Set date and timeReviewing the recording Music on hold MOHTurning MOH on or off Recording music or message using an audio device Recording music or message using the corded handsetAuto attendant setup for answering system Record announcement auto attendantRecord extension list Number of rings auto attendant Record announcement independent mailbox Mailbox setup for answering systemNumber of rings general mailbox Select announcement Press or to scroll to an announcementCall screening Mailbox setup for general mailboxSet access code remote code Turn alert on or off Notify alertSet alert number Remaining space Call alert confirmationScreen displays Press Spkr to confirm the alert call Customer support Speed dial setupEnter, edit or delete a speed dial number Screen icons Screen icons, indicator tones and lightsIndicator tones Indicator lights NEW CallMaking a call To make a call from the telephone base Line indicatorsTelephone base basic operation To end a call from the telephone baseTo make a call with a cordless headset Using the speakerphoneTo make a call with a corded headset On-hook dialing predialingLast number redialing Answering a call To answer a callTemporary ringer silencing To view the 10 most recently dialed numbersOptions while on calls Call privacy To enable call privacyTo cancel call privacy Recording a callTo mute a call While recording a phone conversationTo play back a memo or phone conversation To un-mute a callJoin a call in progress Switching between linesHold reminder on Three-way conference calls To access the directory while on a callChain dialing To make a three-way conference callTo drop an intercom To talk privately with one internal partyTo drop one line To end a conference callCovm reset Covm central office voicemailIntercom Make an intercom call to a cordless handsetAnswer an intercom call Answer an incoming call during an intercom callPress the one-touchEXT 1-0 key for the desired extension Call transferBlind transfer Or to scroll to the desired extension, thenOther options for answering the transferred call PTT to all handsets Push to talk PTT intercomPTT to a single handset End a PTT call Answer a PTT callConvert PTT call to intercom call Exit the directory About the directoryCapacity Create directory entries Create a new directory entryStore a pause in a directory number Store a flash in a directory numberDirectory empty Review directoryReview directory entries Press or browse through the directory Search directorySearch by name Dial, delete or edit entries About Caller ID Information about caller ID with call waitingScreen display of the telephone base Caller ID InformationHow the caller ID information call log works Memory match Missed new calls indicatorCaller ID operation Review the caller ID informationDelete entries Delete a caller ID entry Make a call log entry ready to dialDial a call log entry Delete all caller ID entriesWhen the telephone number appears Save a call log entry to the directoryOn-screen message Reason Reasons for missing caller ID informationReasons for missing caller ID information Answering system and voicemail Messages onGeneral mailbox gen MB only Setting your system to automatically answer callsAn example of a 2-line answering system setup Auto attendant auto attAns-Gen MB only, Ans-Auto att, or No answer An example of a 4-line answering system setupSelect the answer mode Answering system capacityTurn the auto attendant on Using the auto attendantAuto attendant operation Base Missed call 0800AM 12/30 AuAt Auto attendant flow chart Answering system operation Options during playback When messages are playing on the telephone baseTo listen to messages at the telephone base Delete all old messagesRecording and delivering memos When a message is playing on the telephoneTransfer message To record a memo, then deliver itSet general delivery mailbox to not answer Disable the answering systemPlay back a memo To remotely reach the answering system Remote accessRemote commands Remote access Cordless headset operation Cordless headset extension numberTelephone base display screen messages DeregisteringMessage full Maintenance Taking care of your telephoneImportant safety information Safety informationEspecially about cordless telephones FCC part 68 and Acta Industry CanadaFCC part Limited warranty Limited warranty Technical specifications Dect 6.0 digital technologyTroubleshooting Backup battery installation on page 9in thisIf the other telephone in your building are having Relocate your telephone to a higher location. Troubleshooting Troubleshooting Troubleshooting While recording Troubleshooting Index Index Index Index Remote access wallet card Action Remote command