AT&T EL52501 user manual Troubleshooting, My telephone doesn’t work at all, Cannot get a dial tone

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Appendix

Troubleshooting

If you have difficulty with your telephone, please try the suggestions below. For customer service, or to purchase accessories or replacement parts, visit our website at www.telephones.att.com, or call 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268. When you call customer service, you will need the serial number or model number found on the bottom of the telephone base.

My telephone doesn’t work at all.

•Make sure the power cord is securely plugged in.

•Make sure that the battery connector is securely plugged into the cordless handset.

•Make sure the telephone line cord is securely and firmly plugged into the telephone base and the telephone wall jack.

•Charge the battery in the cordless handset for at least 10 hours. For optimum daily performance, return the cordless handset to the telephone base or charger when not in use.

•If the battery is depleted, charge the handset for at least 30 minutes before you use it. Refer to Battery charging on page 6 for details.

•Reset the telephone base. Unplug the electrical power. Wait for approximately 15 seconds, then plug it back in. Allow up to one minute for the cordless handset and telephone base to reset.

•You may need to purchase a new battery. Please refer to Battery installation on page 5.

I cannot get a dial tone.

•First try all of the suggestions above.

•Move the cordless handset closer to the telephone base. You might have moved out of range.

•If the previous suggestions don’t work, disconnect the telephone base from the telephone wall jack and connect to a different telephone. If there is no dial tone on that handset either, the problem is in your wiring or telephone service. Contact your telephone service provider (charges may apply).

•Your telephone line cord might be defective. Try installing a new telephone line cord.

I cannot dial out.

• First try all the suggestions in the item I cannot get a dial tone above.

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Contents User’s manual Congratulations Parts checklist EL52201/EL52251 EL52301/EL52351 EL52401/EL52501 Table of contentsIndex Caller IDAnswering system AppendixAvoid placing the telephone base too close to Quick reference guide Main menu Important information Telephone base and charger installationCharge light Battery installation and chargingBattery installation This side up facingBattery charging Low batteryPlace in charger Tabletop to wall mount installation Wall mount installationDSL filter Wall mount to tabletop installation Menu structure Menu overviewHandset settings Voicemail waiting visual message waiting indicator To manually turn off the new voicemail indicatorsClear voicemail indication Set date/time Key toneHome area code Dial modeTelephone base ringer volume Answering system settingsSetting Pages To silence the ringer temporarily on the telephone base Making, answering and ending callsMaking a call To make a call On-hook dialing predialingAnswering a call SpeakerphoneEnding a call Speaker to dial RedialView numbers in the redial list Call a number from the redial listDelete a number in the redial list Copy a number from the redial list to the directoryOptions while on calls Chain dialing To access the directory while on a callTo access the caller ID history while on a call Temporary tone dialingTo exit the call To access the redial list while on a callPress /handset locator on the telephone base Handset locatorTo start the paging tone To stop the paging toneTo answer the incoming outside call IntercomMake and answer an intercom call Answer an incoming call during an intercom callScreen shows other handset is calling Call transfer using intercomDirectory overview Add a new contact Create directory entriesCharacter chart Characters by number of key pressAdd a predialed telephone number to the directory Review the directory Review directory entriesSearch by name Delete a directory entry Dial, delete and edit a directory entrySee Review directory entries on page 29 or Search by Dial a directory numberEntry to a speed dial location above to enter the speed Speed dial locationsDial a speed dial number About caller ID Information about caller ID with call waitingAbout home area code Caller ID history How caller ID history call log worksMemory match Missed new calls indicator Caller ID operationReasons for missing caller ID information View the dialing options View the caller ID historyDial a caller ID history number To delete all caller ID history entriesMenu/select Save a caller ID history entry in the directory Announcement above AnnouncementTo play the current announcement To record a new announcementUsing the handset Using the telephone baseAnswer on/off Number of rings To change the settingsCall screening Press menu/select to select Call screeningMessage alert tone Remote access codeTo change the remote access code To change the settingRecording time Answering system and voicemail indicators Using the answering system and voicemail togetherAnswering system overview Call screening at the base Voice promptsMessage capacity Answering system new message indicationCall intercept Call screening at the handsetTo listen to messages at the handset Message playbackListen to messages To listen to messages at the telephone baseWhen messages are playing on the telephone base When messages are playing on the handsetOptions during playback Old messages? Delete all old messagesTo delete all old messages at the telephone base To delete all old messages at the telephone handsetRecording and playing memos Record a memoPlay back memos Message window displays Remotely access the answering system Remote accessRemote access Speaker light Screen icons, indicator lights and alert tonesHandset indicator lights Screen iconsAns. On/off light Telephone base indicator lightsHandset alert tones Telephone base alert tonesHandset display screen messages Handset display screen messages Cannot dial out TroubleshootingMy telephone doesn’t work at all Cannot get a dial toneMy cordless handset isn’t performing normally Charge light is off Batteries do not hold a chargeExperience poor sound quality when using the speakerphone Hear other calls while using my telephoneMy calls cut in and out while I’m using my cordless handset My cordless handset does not ring when I receive a call My caller ID isn’t working My telephone does not receive caller ID when on a callDifficulty hearing messages Icon shows on the display and I don’t know whyCannot retrieve voicemail messages Incomplete messagesAnswering system does not respond to the remote commands Answering system announces Time and date not setAnswering system does not record messages Common cure for electronic equipment Announcement is not clearAvoid water MaintenanceCleaning your telephone Taking care of your telephoneEspecially about cordless telephones Important safety informationEspecially about telephone answering systems Industry Canada FCC Part 68 and ActaFCC Part Limited warranty What does this limited warranty cover?How long is the limited warranty period? Other limitations How do you get warranty service?Technical specifications Dect 6.0 digital technologyTelephone operating range Index Index Playback Remote access wallet cardAction During message