AT&T EL52501 user manual My cordless handset isn’t performing normally

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Appendix

Troubleshooting

•Make sure you have a dial tone before dialing. The cordless handset may take a second or two to find the telephone base and produce a dial tone. This is normal. Wait an extra second before dialing.

•Check that all the telephones connected to the same telephone line are hung up.

•Make sure to set the dial mode to the correct setting (pulse dialing or tone dialing) for the service in your area (see Battery installation and charging on pages 5-6).

•Eliminate any background noise. Noise from a television, radio or other appliances may cause the telephone not to dial out properly. If you cannot eliminate the background noise, first try muting the cordless handset before dialing, or dialing from another room with less background noise.

•If other telephones in your home are having the same problem, the problem is in your wiring or telephone service. Contact your telephone service provider (charges may apply).

My cordless handset isn’t performing normally.

•Make sure the power cord is securely plugged into the telephone base. Plug the power adapter into a different, working electrical outlet not controlled by a wall switch.

•Move the cordless handset closer to the telephone base. You might have moved out of range.

•Reset the telephone base. Unplug the electrical power. Wait for 15 seconds then plug it back in. Allow up to one minute for the cordless handset and telephone base to reset.

•Other electronic products such as HAM radios and other DECT phones can cause interference to your cordless telephone. Try installing your telephone as far away as possible from these types of electronic devices.

Out of range or no pwr at base appears on my cordless handset.

•Ensure that the telephone base is powered on.

•Place the cordless handset in the telephone base for one minute to allow the cordless handset and base to synchronize.

•Move the cordless handset closer to the telephone base. You might have moved out of range.

•Reset the telephone base. Unplug the electrical power. Wait for 15 seconds then plug it back in. Allow up to one minute for the cordless handset and telephone base to reset.

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Contents User’s manual Congratulations Parts checklist Table of contents EL52201/EL52251 EL52301/EL52351 EL52401/EL52501Caller ID Answering systemAppendix IndexAvoid placing the telephone base too close to Quick reference guide Main menu Telephone base and charger installation Important informationBattery installation and charging Battery installationThis side up facing Charge lightLow battery Battery chargingPlace in charger Wall mount installation Tabletop to wall mount installationDSL filter Wall mount to tabletop installation Menu overview Menu structureHandset settings To manually turn off the new voicemail indicators Voicemail waiting visual message waiting indicatorClear voicemail indication Key tone Set date/timeDial mode Home area codeAnswering system settings Telephone base ringer volumeSetting Pages Making, answering and ending calls Making a call To make a callOn-hook dialing predialing To silence the ringer temporarily on the telephone baseSpeakerphone Answering a callEnding a call Redial View numbers in the redial listCall a number from the redial list Speaker to dialCopy a number from the redial list to the directory Delete a number in the redial listOptions while on calls To access the directory while on a call To access the caller ID history while on a callTemporary tone dialing Chain dialingTo access the redial list while on a call To exit the callHandset locator To start the paging toneTo stop the paging tone Press /handset locator on the telephone baseIntercom Make and answer an intercom callAnswer an incoming call during an intercom call To answer the incoming outside callCall transfer using intercom Screen shows other handset is callingDirectory overview Create directory entries Add a new contactCharacters by number of key press Character chartAdd a predialed telephone number to the directory Review directory entries Review the directorySearch by name Dial, delete and edit a directory entry See Review directory entries on page 29 or Search byDial a directory number Delete a directory entrySpeed dial locations Entry to a speed dial location above to enter the speedDial a speed dial number Information about caller ID with call waiting About caller IDAbout home area code How caller ID history call log works Caller ID historyMemory match Caller ID operation Missed new calls indicatorReasons for missing caller ID information View the caller ID history View the dialing optionsTo delete all caller ID history entries Dial a caller ID history numberMenu/select Save a caller ID history entry in the directory Announcement To play the current announcementTo record a new announcement Announcement aboveUsing the telephone base Using the handsetAnswer on/off To change the settings Call screeningPress menu/select to select Call screening Number of ringsRemote access code To change the remote access codeTo change the setting Message alert toneRecording time Using the answering system and voicemail together Answering system and voicemail indicatorsAnswering system overview Voice prompts Message capacityAnswering system new message indication Call screening at the baseCall screening at the handset Call interceptMessage playback Listen to messagesTo listen to messages at the telephone base To listen to messages at the handsetWhen messages are playing on the handset When messages are playing on the telephone baseOptions during playback Delete all old messages To delete all old messages at the telephone baseTo delete all old messages at the telephone handset Old messages?Record a memo Recording and playing memosPlay back memos Message window displays Remote access Remotely access the answering systemRemote access Screen icons, indicator lights and alert tones Handset indicator lightsScreen icons Speaker lightTelephone base indicator lights Handset alert tonesTelephone base alert tones Ans. On/off lightHandset display screen messages Handset display screen messages Troubleshooting My telephone doesn’t work at allCannot get a dial tone Cannot dial outMy cordless handset isn’t performing normally Batteries do not hold a charge Charge light is offHear other calls while using my telephone Experience poor sound quality when using the speakerphoneMy calls cut in and out while I’m using my cordless handset My cordless handset does not ring when I receive a call My telephone does not receive caller ID when on a call My caller ID isn’t workingIcon shows on the display and I don’t know why Cannot retrieve voicemail messagesIncomplete messages Difficulty hearing messagesAnswering system announces Time and date not set Answering system does not respond to the remote commandsAnswering system does not record messages Announcement is not clear Common cure for electronic equipmentMaintenance Cleaning your telephoneTaking care of your telephone Avoid waterImportant safety information Especially about cordless telephonesEspecially about telephone answering systems FCC Part 68 and Acta Industry CanadaFCC Part What does this limited warranty cover? Limited warrantyHow long is the limited warranty period? How do you get warranty service? Other limitationsDect 6.0 digital technology Technical specificationsTelephone operating range Index Index Remote access wallet card ActionDuring message Playback