AT&T EL52501 My caller ID isn’t working, My telephone does not receive caller ID when on a call

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Appendix

Troubleshooting

•Test a working telephone at the telephone wall jack. If another telephone has the same problem, the problem is the telephone wall jack. Contact your telephone service provider (charges may apply).

•Other electronic products such as HAM radios and other DECT phones can cause interference to your cordless telephone. Try installing your telephone as far away as possible from these types of electronic devices.

•Completely remove then replace the battery. Place the cordless handset in the telephone base. Wait for the cordless handset to reestablish its connection with the telephone base. Allow up to one minute for this to take place.

•Your telephone line cord might be defective. Try installing a new telephone line cord.

My caller ID isn’t working.

•Caller ID is a subscription service. You must subscribe to this service from your telephone service provider for this feature to work on your telephone.

•Your caller must be calling from an area that supports caller ID.

•Both your and your caller’s telephone service providers must use caller ID compatible equipment.

•Make sure the home area code is set correctly in the telephone (see Home area code on page 14).

•If you subscribe to high-speed Internet service (DSL - digital subscriber line) through your telephone line, you must install a DSL filter between the telephone line and the telephone wall jack (see Telephone base and charger installation on page 4). The filter prevents noise and caller ID problems caused by DSL interference. Please contact your DSL service provider for more information about DSL filters.

My telephone does not receive caller ID when on a call.

•Make sure you subscribe to caller ID with call waiting features provided by your telephone service provider. Caller ID features work only if both you and the caller are in areas offering caller ID service, and if both telephone service providers use compatible equipment.

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Contents User’s manual Congratulations Parts checklist Table of contents EL52201/EL52251 EL52301/EL52351 EL52401/EL52501Caller ID Answering systemAppendix IndexAvoid placing the telephone base too close to Quick reference guide Main menu Telephone base and charger installation Important informationBattery installation and charging Battery installationThis side up facing Charge lightPlace in charger Battery chargingLow battery Wall mount installation Tabletop to wall mount installationDSL filter Wall mount to tabletop installation Menu overview Menu structureHandset settings Clear voicemail indication Voicemail waiting visual message waiting indicatorTo manually turn off the new voicemail indicators Key tone Set date/timeDial mode Home area codeSetting Pages Telephone base ringer volumeAnswering system settings Making, answering and ending calls Making a call To make a callOn-hook dialing predialing To silence the ringer temporarily on the telephone baseEnding a call Answering a callSpeakerphone Redial View numbers in the redial listCall a number from the redial list Speaker to dialCopy a number from the redial list to the directory Delete a number in the redial listOptions while on calls To access the directory while on a call To access the caller ID history while on a callTemporary tone dialing Chain dialingTo access the redial list while on a call To exit the callHandset locator To start the paging toneTo stop the paging tone Press /handset locator on the telephone baseIntercom Make and answer an intercom callAnswer an incoming call during an intercom call To answer the incoming outside callCall transfer using intercom Screen shows other handset is callingDirectory overview Create directory entries Add a new contactAdd a predialed telephone number to the directory Character chartCharacters by number of key press Search by name Review the directoryReview directory entries Dial, delete and edit a directory entry See Review directory entries on page 29 or Search byDial a directory number Delete a directory entrySpeed dial locations Entry to a speed dial location above to enter the speedDial a speed dial number About home area code About caller IDInformation about caller ID with call waiting Memory match Caller ID historyHow caller ID history call log works Reasons for missing caller ID information Missed new calls indicatorCaller ID operation View the caller ID history View the dialing optionsMenu/select Dial a caller ID history numberTo delete all caller ID history entries Save a caller ID history entry in the directory Announcement To play the current announcementTo record a new announcement Announcement aboveAnswer on/off Using the handsetUsing the telephone base To change the settings Call screeningPress menu/select to select Call screening Number of ringsRemote access code To change the remote access codeTo change the setting Message alert toneRecording time Answering system overview Answering system and voicemail indicatorsUsing the answering system and voicemail together Voice prompts Message capacityAnswering system new message indication Call screening at the baseCall screening at the handset Call interceptMessage playback Listen to messagesTo listen to messages at the telephone base To listen to messages at the handsetOptions during playback When messages are playing on the telephone baseWhen messages are playing on the handset Delete all old messages To delete all old messages at the telephone baseTo delete all old messages at the telephone handset Old messages?Play back memos Recording and playing memosRecord a memo Message window displays Remote access Remotely access the answering systemRemote access Screen icons, indicator lights and alert tones Handset indicator lightsScreen icons Speaker lightTelephone base indicator lights Handset alert tonesTelephone base alert tones Ans. On/off lightHandset display screen messages Handset display screen messages Troubleshooting My telephone doesn’t work at allCannot get a dial tone Cannot dial outMy cordless handset isn’t performing normally Batteries do not hold a charge Charge light is offMy calls cut in and out while I’m using my cordless handset Experience poor sound quality when using the speakerphoneHear other calls while using my telephone My cordless handset does not ring when I receive a call My telephone does not receive caller ID when on a call My caller ID isn’t workingIcon shows on the display and I don’t know why Cannot retrieve voicemail messagesIncomplete messages Difficulty hearing messagesAnswering system does not record messages Answering system does not respond to the remote commandsAnswering system announces Time and date not set Announcement is not clear Common cure for electronic equipmentMaintenance Cleaning your telephoneTaking care of your telephone Avoid waterImportant safety information Especially about cordless telephonesEspecially about telephone answering systems FCC Part 68 and Acta Industry CanadaFCC Part How long is the limited warranty period? Limited warrantyWhat does this limited warranty cover? How do you get warranty service? Other limitationsTelephone operating range Technical specificationsDect 6.0 digital technology Index Index Remote access wallet card ActionDuring message Playback