AT&T EL52501 user manual My cordless handset does not ring when I receive a call

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Appendix

Troubleshooting

•Do not install this telephone near a microwave oven or on the same electrical outlet. You may experience decreased performance while the microwave oven is operating.

•If your telephone is plugged in with a modem or surge protector, plug the telephone (or modem/surge protector) into a different location. If this doesn’t solve the problem, relocate your telephone or modem farther apart from one another, or use a different surge protector.

•Relocate your telephone base to a higher location. The telephone will have better reception when installed in a high area.

•If the other telephones in your home are having the same problem, the problem is in your wiring or telephone service. Contact your telephone service provider (charges may apply).

•If you subscribe to high-speed Internet service (DSL - digital subscriber line) through your telephone line, you must install a DSL filter between the telephone line cord and the telephone wall jack (see Telephone base and charger installation on page 4). The filter prevents noise and caller ID problems caused by DSL interference. Please contact your DSL service provider for more information about DSL filters.

My cordless handset does not ring when I receive a call.

•Make sure that the ringer is not turned off. Refer to Ringer volume on page 11.

•Make sure the telephone line cord is plugged securely into the telephone base and the telephone wall jack. Make sure the power cord is securely plugged in.

•The cordless handset may be too far from the telephone base.

•Charge the battery in the cordless handset for at least 10 hours. For optimum daily performance, return the cordless handset to the telephone base or charger when not in use.

•You may have too many extension telephones on your telephone line to allow all of them to ring simultaneously. Try unplugging one telephone at a time until the telephone start ringing.

•The layout of your home or office might be limiting the operating range. Try moving the telephone base to another location, preferably on an upper floor.

•If the other telephones in your home are having the same problem, the problem is in your wiring or telephone service. Contact your telephone service provider (charges may apply).

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Contents User’s manual Congratulations Parts checklist EL52201/EL52251 EL52301/EL52351 EL52401/EL52501 Table of contentsIndex Caller IDAnswering system AppendixAvoid placing the telephone base too close to Quick reference guide Main menu Important information Telephone base and charger installationCharge light Battery installation and chargingBattery installation This side up facingLow battery Battery chargingPlace in charger Tabletop to wall mount installation Wall mount installationDSL filter Wall mount to tabletop installation Menu structure Menu overviewHandset settings To manually turn off the new voicemail indicators Voicemail waiting visual message waiting indicatorClear voicemail indication Set date/time Key toneHome area code Dial modeAnswering system settings Telephone base ringer volumeSetting Pages To silence the ringer temporarily on the telephone base Making, answering and ending callsMaking a call To make a call On-hook dialing predialingSpeakerphone Answering a callEnding a call Speaker to dial RedialView numbers in the redial list Call a number from the redial listDelete a number in the redial list Copy a number from the redial list to the directoryOptions while on calls Chain dialing To access the directory while on a callTo access the caller ID history while on a call Temporary tone dialingTo exit the call To access the redial list while on a callPress /handset locator on the telephone base Handset locatorTo start the paging tone To stop the paging toneTo answer the incoming outside call IntercomMake and answer an intercom call Answer an incoming call during an intercom callScreen shows other handset is calling Call transfer using intercomDirectory overview Add a new contact Create directory entriesCharacters by number of key press Character chartAdd a predialed telephone number to the directory Review directory entries Review the directorySearch by name Delete a directory entry Dial, delete and edit a directory entrySee Review directory entries on page 29 or Search by Dial a directory numberEntry to a speed dial location above to enter the speed Speed dial locationsDial a speed dial number Information about caller ID with call waiting About caller IDAbout home area code How caller ID history call log works Caller ID historyMemory match Caller ID operation Missed new calls indicatorReasons for missing caller ID information View the dialing options View the caller ID historyTo delete all caller ID history entries Dial a caller ID history numberMenu/select Save a caller ID history entry in the directory Announcement above AnnouncementTo play the current announcement To record a new announcementUsing the telephone base Using the handsetAnswer on/off Number of rings To change the settingsCall screening Press menu/select to select Call screeningMessage alert tone Remote access codeTo change the remote access code To change the settingRecording time Using the answering system and voicemail together Answering system and voicemail indicatorsAnswering system overview Call screening at the base Voice promptsMessage capacity Answering system new message indicationCall intercept Call screening at the handsetTo listen to messages at the handset Message playbackListen to messages To listen to messages at the telephone baseWhen messages are playing on the handset When messages are playing on the telephone baseOptions during playback Old messages? Delete all old messagesTo delete all old messages at the telephone base To delete all old messages at the telephone handsetRecord a memo Recording and playing memosPlay back memos Message window displays Remotely access the answering system Remote accessRemote access Speaker light Screen icons, indicator lights and alert tonesHandset indicator lights Screen iconsAns. On/off light Telephone base indicator lightsHandset alert tones Telephone base alert tonesHandset display screen messages Handset display screen messages Cannot dial out TroubleshootingMy telephone doesn’t work at all Cannot get a dial toneMy cordless handset isn’t performing normally Charge light is off Batteries do not hold a chargeHear other calls while using my telephone Experience poor sound quality when using the speakerphoneMy calls cut in and out while I’m using my cordless handset My cordless handset does not ring when I receive a call My caller ID isn’t working My telephone does not receive caller ID when on a callDifficulty hearing messages Icon shows on the display and I don’t know whyCannot retrieve voicemail messages Incomplete messagesAnswering system announces Time and date not set Answering system does not respond to the remote commandsAnswering system does not record messages Common cure for electronic equipment Announcement is not clearAvoid water MaintenanceCleaning your telephone Taking care of your telephoneEspecially about cordless telephones Important safety informationEspecially about telephone answering systems Industry Canada FCC Part 68 and ActaFCC Part What does this limited warranty cover? Limited warrantyHow long is the limited warranty period? Other limitations How do you get warranty service?Dect 6.0 digital technology Technical specificationsTelephone operating range Index Index Playback Remote access wallet cardAction During message