AT&T EL52501 user manual Announcement is not clear, Common cure for electronic equipment

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Appendix

Troubleshooting

•If there is a fax machine connected to the same telephone line, try disconnecting the fax machine. If that solves the problem, consult your fax machine documentation for information on compatibility with answering systems.

Announcement is not clear.

•When you record your announcement, make sure you speak in a normal tone of voice, toward the microphone on the handset.

•Make sure there is no background noise (TV, music, etc.) while recording.

I subscribe to a nontraditional telephone service that uses my computer to establish connections, and my telephone doesn’t work.

•Make sure your computer is powered on.

•Make sure your Internet connection is working properly.

•Make sure that the software is installed and running for your nontraditional telephone service.

•Make sure to plug your USB port adapter into a dedicated USB port on your computer. Do not plug into a multiple port USB hub (USB splitter) that is not powered.

•In a few rare instances, the USB port on your computer may not have enough power. In these instances, try using a USB hub with its own external power supply.

•If you are using a firewall, it may prevent access to your nontraditional telephone service. Contact your service provider for more information.

Common cure for electronic equipment:

If the telephone is not responding normally, try resetting the telephone. Do the following in the order listed.

1.Disconnect the power to the telephone base.

2.Disconnect the cordless handset battery, and spare battery, if applicable.

3.Wait a few minutes.

4.Connect power to the telephone base.

5.Completely remove then replace the battery. Place the cordless handset into the telephone base.

6.Wait for the cordless handset to reestablish its connection with the telephone base. Allow up to one minute for this to take place.

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Contents User’s manual Congratulations Parts checklist EL52201/EL52251 EL52301/EL52351 EL52401/EL52501 Table of contentsIndex Caller IDAnswering system AppendixAvoid placing the telephone base too close to Quick reference guide Main menu Important information Telephone base and charger installationCharge light Battery installation and chargingBattery installation This side up facingPlace in charger Battery chargingLow battery Tabletop to wall mount installation Wall mount installationDSL filter Wall mount to tabletop installation Menu structure Menu overviewHandset settings Clear voicemail indication Voicemail waiting visual message waiting indicatorTo manually turn off the new voicemail indicators Set date/time Key toneHome area code Dial modeSetting Pages Telephone base ringer volumeAnswering system settings To silence the ringer temporarily on the telephone base Making, answering and ending callsMaking a call To make a call On-hook dialing predialingEnding a call Answering a callSpeakerphone Speaker to dial RedialView numbers in the redial list Call a number from the redial listDelete a number in the redial list Copy a number from the redial list to the directoryOptions while on calls Chain dialing To access the directory while on a callTo access the caller ID history while on a call Temporary tone dialingTo exit the call To access the redial list while on a callPress /handset locator on the telephone base Handset locatorTo start the paging tone To stop the paging toneTo answer the incoming outside call IntercomMake and answer an intercom call Answer an incoming call during an intercom callScreen shows other handset is calling Call transfer using intercomDirectory overview Add a new contact Create directory entriesAdd a predialed telephone number to the directory Character chartCharacters by number of key press Search by name Review the directoryReview directory entries Delete a directory entry Dial, delete and edit a directory entrySee Review directory entries on page 29 or Search by Dial a directory numberEntry to a speed dial location above to enter the speed Speed dial locationsDial a speed dial number About home area code About caller IDInformation about caller ID with call waiting Memory match Caller ID historyHow caller ID history call log works Reasons for missing caller ID information Missed new calls indicatorCaller ID operation View the dialing options View the caller ID historyMenu/select Dial a caller ID history numberTo delete all caller ID history entries Save a caller ID history entry in the directory Announcement above AnnouncementTo play the current announcement To record a new announcementAnswer on/off Using the handsetUsing the telephone base Number of rings To change the settingsCall screening Press menu/select to select Call screeningMessage alert tone Remote access codeTo change the remote access code To change the settingRecording time Answering system overview Answering system and voicemail indicatorsUsing the answering system and voicemail together Call screening at the base Voice promptsMessage capacity Answering system new message indicationCall intercept Call screening at the handsetTo listen to messages at the handset Message playbackListen to messages To listen to messages at the telephone baseOptions during playback When messages are playing on the telephone baseWhen messages are playing on the handset Old messages? Delete all old messagesTo delete all old messages at the telephone base To delete all old messages at the telephone handsetPlay back memos Recording and playing memosRecord a memo Message window displays Remotely access the answering system Remote accessRemote access Speaker light Screen icons, indicator lights and alert tonesHandset indicator lights Screen iconsAns. On/off light Telephone base indicator lightsHandset alert tones Telephone base alert tonesHandset display screen messages Handset display screen messages Cannot dial out TroubleshootingMy telephone doesn’t work at all Cannot get a dial toneMy cordless handset isn’t performing normally Charge light is off Batteries do not hold a chargeMy calls cut in and out while I’m using my cordless handset Experience poor sound quality when using the speakerphoneHear other calls while using my telephone My cordless handset does not ring when I receive a call My caller ID isn’t working My telephone does not receive caller ID when on a callDifficulty hearing messages Icon shows on the display and I don’t know whyCannot retrieve voicemail messages Incomplete messagesAnswering system does not record messages Answering system does not respond to the remote commandsAnswering system announces Time and date not set Common cure for electronic equipment Announcement is not clearAvoid water MaintenanceCleaning your telephone Taking care of your telephoneEspecially about cordless telephones Important safety informationEspecially about telephone answering systems Industry Canada FCC Part 68 and ActaFCC Part How long is the limited warranty period? Limited warrantyWhat does this limited warranty cover? Other limitations How do you get warranty service?Telephone operating range Technical specificationsDect 6.0 digital technology Index Index Playback Remote access wallet cardAction During message