AT&T EL52501 Icon shows on the display and I don’t know why, Cannot retrieve voicemail messages

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Appendix

Troubleshooting

A icon shows on the display and I don’t know why.

•Your telephone has voicemail indication that is separate from the built-in answering system. If appears on the display, then your telephone has received a signal from your telephone service provider that you have a voicemmail message waiting for you to retrieve from your telephone service provider. Contact your telephone service provider for more information on how to access your voicemail.

I cannot retrieve voicemail messages.

•Your telephone has both a built-in answering system and voicemail indication. They are independent features and each alerts you to new messages differently (see Answering system and voicemail indicators on page 44). If you subscribe to voicemail service from your telephone service provider (charges may apply), contact your telephone service provider for more information on how to access your voicemail.

Incomplete messages.

•If a caller leaves a very long message, part of it may be lost when the system disconnects the call after the maximum recording time you have set (see Recording time on page 43).

•If the caller pauses for longer than 7 seconds, the answering system stops recording and disconnects the call.

•If the answering system’s memory becomes full during a message, the answering system stops recording and disconnects the call.

•If the caller’s voice is very soft, the answering system may stop recording and disconnects the call.

•If someone picks up the call at a telephone on the same line during a message, the answering system stops recording and disconnects the call. Part of the message may be lost.

Difficulty hearing messages.

•Press //-volume+to adjust the speaker volume on the telephone base.

•Press dir/volume to increase the message playback volume on a handset.

The answering system does not answer after correct number of rings.

•Make sure the answering system is on. When the answering system is on, ans on should show on the handset and the /ans. On/off light is lit on the telephone base (see Answer on/off on page 40).

•If toll saver is selected, the number of rings changes to 2 when there are new messages (see Number of rings on page 41).

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Contents User’s manual Congratulations Parts checklist EL52201/EL52251 EL52301/EL52351 EL52401/EL52501 Table of contentsAnswering system Caller IDAppendix IndexAvoid placing the telephone base too close to Quick reference guide Main menu Important information Telephone base and charger installationBattery installation Battery installation and chargingThis side up facing Charge lightBattery charging Low batteryPlace in charger Tabletop to wall mount installation Wall mount installationDSL filter Wall mount to tabletop installation Menu structure Menu overviewHandset settings Voicemail waiting visual message waiting indicator To manually turn off the new voicemail indicatorsClear voicemail indication Set date/time Key toneHome area code Dial modeTelephone base ringer volume Answering system settingsSetting Pages Making a call To make a call Making, answering and ending callsOn-hook dialing predialing To silence the ringer temporarily on the telephone baseAnswering a call SpeakerphoneEnding a call View numbers in the redial list RedialCall a number from the redial list Speaker to dialDelete a number in the redial list Copy a number from the redial list to the directoryOptions while on calls To access the caller ID history while on a call To access the directory while on a callTemporary tone dialing Chain dialingTo exit the call To access the redial list while on a callTo start the paging tone Handset locatorTo stop the paging tone Press /handset locator on the telephone baseMake and answer an intercom call IntercomAnswer an incoming call during an intercom call To answer the incoming outside callScreen shows other handset is calling Call transfer using intercomDirectory overview Add a new contact Create directory entriesCharacter chart Characters by number of key pressAdd a predialed telephone number to the directory Review the directory Review directory entriesSearch by name See Review directory entries on page 29 or Search by Dial, delete and edit a directory entryDial a directory number Delete a directory entryEntry to a speed dial location above to enter the speed Speed dial locationsDial a speed dial number About caller ID Information about caller ID with call waitingAbout home area code Caller ID history How caller ID history call log worksMemory match Missed new calls indicator Caller ID operationReasons for missing caller ID information View the dialing options View the caller ID historyDial a caller ID history number To delete all caller ID history entriesMenu/select Save a caller ID history entry in the directory To play the current announcement AnnouncementTo record a new announcement Announcement aboveUsing the handset Using the telephone baseAnswer on/off Call screening To change the settingsPress menu/select to select Call screening Number of ringsTo change the remote access code Remote access codeTo change the setting Message alert toneRecording time Answering system and voicemail indicators Using the answering system and voicemail togetherAnswering system overview Message capacity Voice promptsAnswering system new message indication Call screening at the baseCall intercept Call screening at the handsetListen to messages Message playbackTo listen to messages at the telephone base To listen to messages at the handsetWhen messages are playing on the telephone base When messages are playing on the handsetOptions during playback To delete all old messages at the telephone base Delete all old messagesTo delete all old messages at the telephone handset Old messages?Recording and playing memos Record a memoPlay back memos Message window displays Remotely access the answering system Remote accessRemote access Handset indicator lights Screen icons, indicator lights and alert tonesScreen icons Speaker lightHandset alert tones Telephone base indicator lightsTelephone base alert tones Ans. On/off lightHandset display screen messages Handset display screen messages My telephone doesn’t work at all TroubleshootingCannot get a dial tone Cannot dial outMy cordless handset isn’t performing normally Charge light is off Batteries do not hold a chargeExperience poor sound quality when using the speakerphone Hear other calls while using my telephoneMy calls cut in and out while I’m using my cordless handset My cordless handset does not ring when I receive a call My caller ID isn’t working My telephone does not receive caller ID when on a callCannot retrieve voicemail messages Icon shows on the display and I don’t know whyIncomplete messages Difficulty hearing messagesAnswering system does not respond to the remote commands Answering system announces Time and date not setAnswering system does not record messages Common cure for electronic equipment Announcement is not clearCleaning your telephone MaintenanceTaking care of your telephone Avoid waterEspecially about cordless telephones Important safety informationEspecially about telephone answering systems Industry Canada FCC Part 68 and ActaFCC Part Limited warranty What does this limited warranty cover?How long is the limited warranty period? Other limitations How do you get warranty service?Technical specifications Dect 6.0 digital technologyTelephone operating range Index Index Action Remote access wallet cardDuring message Playback