AT&T EL52501 user manual Answering system overview, Answering system and voicemail indicators

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Answering system

Answering system overview

Answering system and voicemail indicators

Your telephone has separate indicators for two different types of voice messages: those left on its built-in answering system and those left on your service provider’s voicemail (fees may apply). Your telephone’s built-in answering system messages and voicemail messages are separate. Each alerts you to new messages differently.

•If icon and xx new messages display on the handset and the message window on the telephone base flashes, there are new messages recorded on the built-in answering system. Press menu/select twice on the handset (page 47) or press /play/stop on the telephone base (page 47).

•If and NEW VOICEMAIL display on the handset, your telephone service provider is indicating that it has new voicemail for you. To listen to your voicemail, you typically dial an access number provided by your telephone service provider, followed by a security code or PIN.

Some service providers bundle or combine multiple services like voicemail and call waiting, so you may not be aware that you have voicemail. To check what services you have and how to access them, contact your telephone service provider.

To use your voicemail service rather than your answering system, turn off your answering system. To use your answering system rather than your voicemail service, contact your telephone service provider to deactivate your voicemail service.

Using the answering system and voicemail together

You can also use your telephone answering system and voicemail together by setting your built-in answering system to answer before voicemail answers as described below. To learn how to program your voicemail settings, contact your telephone service provider. Then, if you are on a call, or if the answering system is busy recording a message and you receive another call, the second caller can leave a voicemail message.

If you have voicemail provided by your telephone service provider, we recommend setting your answering system to answer calls at least 2 rings earlier than your voicemail is set to answer. For example, if your voicemail answers after 6 rings, set your answering system to answer after 4 rings. Some voicemail providers may program the delay before answering calls in seconds instead of rings. In this case, allow 6 seconds per ring when determining the appropriate setting.

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Contents User’s manual Congratulations Parts checklist EL52201/EL52251 EL52301/EL52351 EL52401/EL52501 Table of contentsAnswering system Caller IDAppendix IndexAvoid placing the telephone base too close to Quick reference guide Main menu Important information Telephone base and charger installationBattery installation Battery installation and chargingThis side up facing Charge lightLow battery Battery chargingPlace in charger Tabletop to wall mount installation Wall mount installationDSL filter Wall mount to tabletop installation Menu structure Menu overviewHandset settings To manually turn off the new voicemail indicators Voicemail waiting visual message waiting indicatorClear voicemail indication Set date/time Key toneHome area code Dial modeAnswering system settings Telephone base ringer volumeSetting Pages Making a call To make a call Making, answering and ending callsOn-hook dialing predialing To silence the ringer temporarily on the telephone baseSpeakerphone Answering a callEnding a call View numbers in the redial list RedialCall a number from the redial list Speaker to dialDelete a number in the redial list Copy a number from the redial list to the directoryOptions while on calls To access the caller ID history while on a call To access the directory while on a callTemporary tone dialing Chain dialingTo exit the call To access the redial list while on a callTo start the paging tone Handset locatorTo stop the paging tone Press /handset locator on the telephone baseMake and answer an intercom call IntercomAnswer an incoming call during an intercom call To answer the incoming outside callScreen shows other handset is calling Call transfer using intercomDirectory overview Add a new contact Create directory entriesCharacters by number of key press Character chartAdd a predialed telephone number to the directory Review directory entries Review the directorySearch by name See Review directory entries on page 29 or Search by Dial, delete and edit a directory entryDial a directory number Delete a directory entryEntry to a speed dial location above to enter the speed Speed dial locationsDial a speed dial number Information about caller ID with call waiting About caller IDAbout home area code How caller ID history call log works Caller ID historyMemory match Caller ID operation Missed new calls indicatorReasons for missing caller ID information View the dialing options View the caller ID historyTo delete all caller ID history entries Dial a caller ID history numberMenu/select Save a caller ID history entry in the directory To play the current announcement AnnouncementTo record a new announcement Announcement aboveUsing the telephone base Using the handsetAnswer on/off Call screening To change the settingsPress menu/select to select Call screening Number of ringsTo change the remote access code Remote access codeTo change the setting Message alert toneRecording time Using the answering system and voicemail together Answering system and voicemail indicatorsAnswering system overview Message capacity Voice promptsAnswering system new message indication Call screening at the baseCall intercept Call screening at the handsetListen to messages Message playbackTo listen to messages at the telephone base To listen to messages at the handsetWhen messages are playing on the handset When messages are playing on the telephone baseOptions during playback To delete all old messages at the telephone base Delete all old messagesTo delete all old messages at the telephone handset Old messages?Record a memo Recording and playing memosPlay back memos Message window displays Remotely access the answering system Remote accessRemote access Handset indicator lights Screen icons, indicator lights and alert tonesScreen icons Speaker lightHandset alert tones Telephone base indicator lightsTelephone base alert tones Ans. On/off lightHandset display screen messages Handset display screen messages My telephone doesn’t work at all TroubleshootingCannot get a dial tone Cannot dial outMy cordless handset isn’t performing normally Charge light is off Batteries do not hold a chargeHear other calls while using my telephone Experience poor sound quality when using the speakerphoneMy calls cut in and out while I’m using my cordless handset My cordless handset does not ring when I receive a call My caller ID isn’t working My telephone does not receive caller ID when on a callCannot retrieve voicemail messages Icon shows on the display and I don’t know whyIncomplete messages Difficulty hearing messagesAnswering system announces Time and date not set Answering system does not respond to the remote commandsAnswering system does not record messages Common cure for electronic equipment Announcement is not clearCleaning your telephone MaintenanceTaking care of your telephone Avoid waterEspecially about cordless telephones Important safety informationEspecially about telephone answering systems Industry Canada FCC Part 68 and ActaFCC Part What does this limited warranty cover? Limited warrantyHow long is the limited warranty period? Other limitations How do you get warranty service?Dect 6.0 digital technology Technical specificationsTelephone operating range Index Index Action Remote access wallet cardDuring message Playback
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