AT&T EL52501 user manual Batteries do not hold a charge, Charge light is off

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Appendix

Troubleshooting

•Other electronic products such as HAM radios and other DECT phones can cause interference to your cordless telephone. Try installing your telephone as far away as possible from these types of electronic devices.

The batteries do not hold a charge.

•If the cordless handset is in the telephone base or charger and the charge light does not come on, refer to the item The charge light is off on this page.

•Charge the battery in the cordless handset for at least 10 hours. For optimum daily performance, return the cordless handset to the telephone base or charger when not in use.

•If the battery is depleted, it may take approximately 30 minutes to charge the handset before it shows low battery. Refer to Battery charging on page 6 for details.

•You may need to purchase a new battery. Please refer to Battery installation on page 5.

The charge light is off.

•Make sure the power cord is plugged in correctly and securely.

•Make sure the battery is installed correctly in the handset. Follow the instruction in Battery installation on page 5 to install the battery.

•Unplug the electrical power. Wait for 15 seconds then plug it back in. Allow up to one minute for the cordless handset and telephone base to reset.

•Clean the cordless handset and telephone base charging contacts each month using a pencil eraser or cloth.

I get noise, static, or weak signals even when I’m near the telephone base.

•If you subscribe to high-speed Internet service (DSL - digital subscriber line) through your telephone line, you must install a DSL filter between the telephone line cord and the telephone wall jack (see Telephone base and charger installation on page 4). The filter prevents noise and caller ID problems caused by DSL interference. Please contact your DSL service provider for more information about DSL filters.

•Other electronic products such as HAM radios and other DECT phones can cause interference to your cordless telephone. Try installing your telephone as far away as possible from these types of electronic devices.

•Do not install this telephone near a microwave oven or on the same electrical outlet. You may experience decreased performance while the microwave oven is operating.

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Contents User’s manual Congratulations Parts checklist EL52201/EL52251 EL52301/EL52351 EL52401/EL52501 Table of contentsAnswering system Caller IDAppendix IndexAvoid placing the telephone base too close to Quick reference guide Main menu Important information Telephone base and charger installationBattery installation Battery installation and chargingThis side up facing Charge lightPlace in charger Battery chargingLow battery Tabletop to wall mount installation Wall mount installationDSL filter Wall mount to tabletop installation Menu structure Menu overviewHandset settings Clear voicemail indication Voicemail waiting visual message waiting indicatorTo manually turn off the new voicemail indicators Set date/time Key toneHome area code Dial modeSetting Pages Telephone base ringer volumeAnswering system settings Making a call To make a call Making, answering and ending callsOn-hook dialing predialing To silence the ringer temporarily on the telephone baseEnding a call Answering a callSpeakerphone View numbers in the redial list RedialCall a number from the redial list Speaker to dialDelete a number in the redial list Copy a number from the redial list to the directoryOptions while on calls To access the caller ID history while on a call To access the directory while on a callTemporary tone dialing Chain dialingTo exit the call To access the redial list while on a callTo start the paging tone Handset locatorTo stop the paging tone Press /handset locator on the telephone baseMake and answer an intercom call IntercomAnswer an incoming call during an intercom call To answer the incoming outside callScreen shows other handset is calling Call transfer using intercomDirectory overview Add a new contact Create directory entriesAdd a predialed telephone number to the directory Character chartCharacters by number of key press Search by name Review the directoryReview directory entries See Review directory entries on page 29 or Search by Dial, delete and edit a directory entryDial a directory number Delete a directory entryEntry to a speed dial location above to enter the speed Speed dial locationsDial a speed dial number About home area code About caller IDInformation about caller ID with call waiting Memory match Caller ID historyHow caller ID history call log works Reasons for missing caller ID information Missed new calls indicatorCaller ID operation View the dialing options View the caller ID historyMenu/select Dial a caller ID history numberTo delete all caller ID history entries Save a caller ID history entry in the directory To play the current announcement AnnouncementTo record a new announcement Announcement aboveAnswer on/off Using the handsetUsing the telephone base Call screening To change the settingsPress menu/select to select Call screening Number of ringsTo change the remote access code Remote access codeTo change the setting Message alert toneRecording time Answering system overview Answering system and voicemail indicatorsUsing the answering system and voicemail together Message capacity Voice promptsAnswering system new message indication Call screening at the baseCall intercept Call screening at the handsetListen to messages Message playbackTo listen to messages at the telephone base To listen to messages at the handsetOptions during playback When messages are playing on the telephone baseWhen messages are playing on the handset To delete all old messages at the telephone base Delete all old messagesTo delete all old messages at the telephone handset Old messages?Play back memos Recording and playing memosRecord a memo Message window displays Remotely access the answering system Remote accessRemote access Handset indicator lights Screen icons, indicator lights and alert tonesScreen icons Speaker lightHandset alert tones Telephone base indicator lightsTelephone base alert tones Ans. On/off lightHandset display screen messages Handset display screen messages My telephone doesn’t work at all TroubleshootingCannot get a dial tone Cannot dial outMy cordless handset isn’t performing normally Charge light is off Batteries do not hold a chargeMy calls cut in and out while I’m using my cordless handset Experience poor sound quality when using the speakerphoneHear other calls while using my telephone My cordless handset does not ring when I receive a call My caller ID isn’t working My telephone does not receive caller ID when on a callCannot retrieve voicemail messages Icon shows on the display and I don’t know whyIncomplete messages Difficulty hearing messagesAnswering system does not record messages Answering system does not respond to the remote commandsAnswering system announces Time and date not set Common cure for electronic equipment Announcement is not clearCleaning your telephone MaintenanceTaking care of your telephone Avoid waterEspecially about cordless telephones Important safety informationEspecially about telephone answering systems Industry Canada FCC Part 68 and ActaFCC Part How long is the limited warranty period? Limited warrantyWhat does this limited warranty cover? Other limitations How do you get warranty service?Telephone operating range Technical specificationsDect 6.0 digital technology Index Index Action Remote access wallet cardDuring message Playback