Sony 500 manual Troubleshooting, Caring for your telephone

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Fixing problems

Troubleshooting

Pressed key does not respond:

Check if the key is stuck.

Telephone does not ring:

Check whether the "Do not disturb" function is activated on your telephone (Æ page 66). If so, deactivate it.

You cannot dial an external number:

Check whether your telephone is locked.

If the phone is locked, enter your PIN to unlock it Æ page 69.

To correct any other problems:

First contact the relevant service personnel. If the service personnel are unable to correct the problem, they must contact Customer Service.

Caring for your telephone

Never allow the telephone to come into contact with coloring, oily or aggressive agents.

Always use a damp or antistatic cloth to clean the telephone. Never use a dry cloth.

If the telephone is very dirty, clean it with a diluted neutral cleaner con- taining surfactants, such as a dish detergent. Afterwards remove all traces of the cleaner with a damp cloth (using water only).

Never use aggressive or alcohol-based cleansers on plastic parts. The use of scouring agents is also forbidden.

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Contents Documentation Trademarks Important informationProduct support on the Internet Location of the telephoneContents Enhanced phone functions Displaying and assigning call charges Not for HiPath 500 Using team functionsTesting the phone Special functions in the LANGeneral information ServiceAbout this manual Telephone type Intended useSpeakerphone quality and display legibility User interface of your OpenStage 15 T Getting to know your OpenStage phoneProperties of your OpenStage 15 T OpenStage Key Module Navigation keys KeysAudio keys Mailbox key and Menu keyMeaning of LED displays on function keys Programmable function keysKeypad Display Idle modeIdle menu Messages MailboxVoicemail Busy Caller listProgram/Service Program/Service menuAnswering a call Basic functionsAnswering a call via the handset Ending a call Suggestions for using speakerphone modeSwitching to the handset Switching to speakerphone modeMode Deactivating ActivatingDialing with DDS keys Making callsOff-hook dialing On-hook dialingEnding a call Redialing a numberDisplaying and dialing saved station numbers Turning the microphone on and off Reject callsCombine the calling parties into a three-party con- ference Switching to the held party alternatingCalling a second party consultation Return to the first partyTransferring a call Call forwarding Using variable call forwardingDeactivating call forwarding Deactivating call forwarding no reply Using call forwarding no reply CfnrStep by step Storing a callback Using callbackAccepting a callback Deleting a displayed entry Viewing and deleting a stored callbackEnding retrieval Answering calls Enhanced phone functionsEnabling and disabling handsfree answerback Using the speakerphoneOpening the door with a code at the door Speaking to visitors via the entrance telephoneDeactivating the door opener Activating the door openerCorrecting numbers entered Canceling en-bloc sendingEn-bloc sending/correcting numbers Dialing entered/displayed numbersDialing a station number from the caller list Using the caller listRetrieving the caller list Displaying the call timeEntry you wish to dial appears on the screen Dialing a number from the internal directoryUsing the Ldap directory not for HiPath If no name is found Result is displayedIf too many names are found Suffix-dialing Making calls using system speed-dial numbersConfigure a speed-dial key Dialing with speed-dial keysIf you make a mistake Talking to your colleague with a speaker callAssigning a station number not for U.S Automatic connection setup hotlineDialing aid from your telephone for another tele- phone Associated dialing/dialing aidDialing aid on the S0 bus Dialing aid at the a/b T/R portEnding the second call and resuming the first one Using call waiting second callDuring a call Ending the first call and answering the waiting callTurning the call waiting tone on and off Preventing and allowing call waiting automatic camp-onSaving a number Retrieving a parked call Parking a callViewing the conference parties Conducting a conferenceIf the second party does not answer Adding up to five parties to a conferenceEnding a conference Leaving a conferenceRemoving the Isdn central office party from the conference Activating tone dialing/DTMF suffix-dialing Consult? 80=Speaker call? Transfer? Send trunk flash not for HiPath Call waiting camp-on If you cannot reach a destinationBusy override joining a call in progress Using night answer Programming the function keys Configuring function keysExample Programming the Shift key Saved function LED messages Overview of functionsTrunk group key Programming a procedure key Step by step Configuring repdial keys Deleting function key programming For the current call Displaying and assigning call chargesFor all calls and for the last call Dialing with call charge assignment Turning ringer cutoff on and off Privacy/securityActivating/deactivating Do not disturb Silent Monitoring/Secret busy override not for HiPath Caller ID suppressionMonitoring the room Monitoring a roomActivating the telephone to be monitored Deactivating the telephone to be monitoredLocking the phone Locking the telephone to prevent unauthorized useUnlocking the phone Locking another telephone to prevent unauthorized use Saving your PIN Deleting and checking a saved appointment More functions/servicesAppointments function Saving appointmentsSending a message Using timed remindersCreating and sending a message Calling the sender Viewing and editing incoming messagesDisplaying and deleting messages you have sent Viewing the transmission timeDeleting advisory messages Leaving an advisory messageUsing another telephone like your own for a call Change number exchanged phone/ move/relocate Select and confirm the option shown Activating functions for another telephone Step by step Using functions in Isdn via code dialing keypad dialing Inputs in online mode Inputs in en-bloc modeEnding communication with the application Communicating with PC applications over a Csta interfaceControlling relays only for HiPath Sensors HiPath 33x0/35x0 onlyPaging persons Paging persons not for U.S., not for HiPathAnswering the page from the nearest telephone You belong to multiple groups Using team functionsActivating/deactivating a group call You are part of a hunt group or call groupStep by step Ringing group Accepting a call for another member of your teamRemoving all telephones in a call ringing group Logging on and off at the beginning and end of your shift Uniform Call Distribution UCDLogging on and off during your shift Requesting and activating a work time Turning the night service on and off for UCDDisplay the number of waiting calls Leaving hunt group/group call Special functions in the LAN not for HiPathSetting up follow me call forwarding Night answer on? Save? Night answer off? Ringing group =or j Opening a door Setting contrast Individual phone configurationAdjusting the ring tone Adjusting audio settingsAdjusting the receiving volume during a call Adjusting the ring volumeLanguage for system functions Adjusting the speakerphone to the room acousticsActivating/deactivating the ringer Phone functions, testing Testing the phoneHiPath Differing display view in aPossible causes Fixing problemsResponding to error messages Contact partner in the case of pro- blemsCaring for your telephone TroubleshootingLabeling keys Deleting Index106 107 108 UCD Overview of functions and codes110 111 112 Siemens Enterprise Communications