Sony 500 Uniform Call Distribution UCD, Logging on and off at the beginning and end of your shift

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Using team functions

Step by step

N

UCD?

*401=Log on?

or

#401=Log off?

j

N

UCD?f

#402=Not available?

or

*402=Available?

Uniform Call Distribution (UCD)

If configured (consult your service personnel), you may belong to a group of stations (agents), to which calls are distributed.

An incoming call is always assigned to the agent idle the longest.

Logging on and off at the beginning and end of your shift

Press the key shown.

Select and confirm the option shown.

Confirm,

select and confirm the option shown

To log on, enter your identification number ("Agent:"). Contact your service personnel to find out what it is.

Logging on and off during your shift

Press the key shown.

Select and confirm the option shown.

Confirm the option shown.

select and confirm the option shown

89

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Contents Documentation Trademarks Important informationProduct support on the Internet Location of the telephoneContents Enhanced phone functions Displaying and assigning call charges Testing the phone Using team functionsSpecial functions in the LAN Not for HiPath 500About this manual ServiceGeneral information Speakerphone quality and display legibility Intended useTelephone type Properties of your OpenStage 15 T Getting to know your OpenStage phoneUser interface of your OpenStage 15 T OpenStage Key Module Audio keys KeysMailbox key and Menu key Navigation keysMeaning of LED displays on function keys Programmable function keysKeypad Idle menu Idle modeDisplay Voicemail MailboxMessages Busy Caller listProgram/Service Program/Service menuAnswering a call via the handset Basic functionsAnswering a call Ending a call Suggestions for using speakerphone modeMode Switching to speakerphone modeSwitching to the handset Deactivating ActivatingOff-hook dialing Making callsOn-hook dialing Dialing with DDS keysDisplaying and dialing saved station numbers Redialing a numberEnding a call Turning the microphone on and off Reject callsCalling a second party consultation Switching to the held party alternatingReturn to the first party Combine the calling parties into a three-party con- ferenceTransferring a call Deactivating call forwarding Using variable call forwardingCall forwarding Deactivating call forwarding no reply Using call forwarding no reply CfnrStep by step Accepting a callback Using callbackStoring a callback Ending retrieval Viewing and deleting a stored callbackDeleting a displayed entry Answering calls Enhanced phone functionsEnabling and disabling handsfree answerback Using the speakerphoneOpening the door with a code at the door Speaking to visitors via the entrance telephoneDeactivating the door opener Activating the door openerEn-bloc sending/correcting numbers Canceling en-bloc sendingDialing entered/displayed numbers Correcting numbers enteredRetrieving the caller list Using the caller listDisplaying the call time Dialing a station number from the caller listEntry you wish to dial appears on the screen Dialing a number from the internal directoryUsing the Ldap directory not for HiPath If too many names are found Result is displayedIf no name is found Configure a speed-dial key Making calls using system speed-dial numbersDialing with speed-dial keys Suffix-dialingIf you make a mistake Talking to your colleague with a speaker callAssigning a station number not for U.S Automatic connection setup hotlineDialing aid on the S0 bus Associated dialing/dialing aidDialing aid at the a/b T/R port Dialing aid from your telephone for another tele- phoneDuring a call Using call waiting second callEnding the first call and answering the waiting call Ending the second call and resuming the first oneSaving a number Preventing and allowing call waiting automatic camp-onTurning the call waiting tone on and off Retrieving a parked call Parking a callIf the second party does not answer Conducting a conferenceAdding up to five parties to a conference Viewing the conference partiesRemoving the Isdn central office party from the conference Leaving a conferenceEnding a conference Activating tone dialing/DTMF suffix-dialing Consult? 80=Speaker call? Transfer? Send trunk flash not for HiPath Busy override joining a call in progress If you cannot reach a destinationCall waiting camp-on Using night answer Example Programming the Shift key Configuring function keysProgramming the function keys Saved function LED messages Overview of functionsTrunk group key Programming a procedure key Step by step Configuring repdial keys Deleting function key programming For all calls and for the last call Displaying and assigning call chargesFor the current call Dialing with call charge assignment Turning ringer cutoff on and off Privacy/securityActivating/deactivating Do not disturb Silent Monitoring/Secret busy override not for HiPath Caller ID suppressionActivating the telephone to be monitored Monitoring a roomDeactivating the telephone to be monitored Monitoring the roomUnlocking the phone Locking the telephone to prevent unauthorized useLocking the phone Locking another telephone to prevent unauthorized use Saving your PIN Appointments function More functions/servicesSaving appointments Deleting and checking a saved appointmentCreating and sending a message Using timed remindersSending a message Displaying and deleting messages you have sent Viewing and editing incoming messagesViewing the transmission time Calling the senderDeleting advisory messages Leaving an advisory messageUsing another telephone like your own for a call Change number exchanged phone/ move/relocate Select and confirm the option shown Activating functions for another telephone Step by step Using functions in Isdn via code dialing keypad dialing Inputs in online mode Inputs in en-bloc modeEnding communication with the application Communicating with PC applications over a Csta interfaceControlling relays only for HiPath Sensors HiPath 33x0/35x0 onlyAnswering the page from the nearest telephone Paging persons not for U.S., not for HiPathPaging persons Activating/deactivating a group call Using team functionsYou are part of a hunt group or call group You belong to multiple groupsStep by step Removing all telephones in a call ringing group Accepting a call for another member of your teamRinging group Logging on and off during your shift Uniform Call Distribution UCDLogging on and off at the beginning and end of your shift Display the number of waiting calls Turning the night service on and off for UCDRequesting and activating a work time Leaving hunt group/group call Special functions in the LAN not for HiPathSetting up follow me call forwarding Night answer on? Save? Night answer off? Ringing group =or j Opening a door Setting contrast Individual phone configurationAdjusting the receiving volume during a call Adjusting audio settingsAdjusting the ring volume Adjusting the ring toneActivating/deactivating the ringer Adjusting the speakerphone to the room acousticsLanguage for system functions Phone functions, testing Testing the phoneHiPath Differing display view in aResponding to error messages Fixing problemsContact partner in the case of pro- blems Possible causesCaring for your telephone TroubleshootingLabeling keys Deleting Index106 107 108 UCD Overview of functions and codes110 111 112 Siemens Enterprise Communications