Nortel Networks NN43119-100 System tray icon and menu, Expansion Module, I2050.exe application

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IP Softphone 2050 overview

For more information about the Settings window, consult the IP Softphone 2050 User Guide (NN43119-101).

System tray icon and menu

You can right-click the IP Softphone 2050 system tray icon—located at the right side of the Windows taskbar at the bottom of your screen—to make and manage calls.

Expansion Module

Use the Expansion Module (EM) to display the status of pre-programmed lines for other IP Phones on the network.

For more information about the Expansion Module, consult the IP Softphone 2050 User Guide (NN43119-101).

i2050.exe application

The i2050.exe application lets the IP Softphone 2050 communicate with the server. It launches when you start the IP Softphone 2050 but remains hidden in the background. To verify that the i2050.exe is running, open the Windows Task Manager. To view the i2050.exe process, select Processes. The process appears as long as the IP Softphone 2050 icon appears in the system tray.

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Contents IP Softphone Page GNU General Public License Page Page Page No Warranty MAD Revision history Revision history Revision history Contents Agent features Index Features IP Softphone 2050 overviewIP Softphone 2050 overview Call Control window Settings windowComponents Local Directory windowSystem tray icon and menu Expansion ModuleI2050.exe application Accessibility Interface IP Softphone Call Control windowCall Control window Call Control Window-1100 series themeCall Control Window-Compact Theme silver Call Control window elements and functions Element FunctionMute On or Mute Off IP Softphone 2050 components and functions Part 3 Hot keys Adding a hot keyRemoving a hot key System tray icon and menu IP Softphone 2050 Directories Local DirectoryOpening a Local Directory from the Call Control window Directory entry managementCS 1000 Directory IP Softphone 2050 Directories Agent and Supervisor features Line and feature keysFor basic ACD Logging in without Agent IDLogging in with Agent ID For Basic ACD or Contact Center ManagerLogging in using Agent ID and Multiple Queue Assignments Using MQA login optionsLogging in No Supervisor ID, No Priority Logging in Supervisor ID, No PriorityLogging in No Supervisor ID, With Priority Logging in Supervisor ID, With Priority Logging out temporarily Using Default LoginLogging out an agent Logging outAgent features Incoming Call NotificationAnswering a call Using Force CallAnswering ACD calls Terminating a callUsing Activity Code Using Emergency Using Record On Demand keyUsing Save key Contacting your supervisor Using NotReadyAnswering or making non-ACD calls Placing a callAnswering a call from your supervisor Answering a call from your supervisor when on a callPlacing a call to your supervisor when on a call Conferencing your supervisor to a call in progressSupervisor features Using Answer AgentUsing Agent key Using Answer EmergencyUsing Call Agent Using InterflowUsing Night Service Transitioning to Night Service Using ObserveActivating Night Service Deactivating Night ServiceUsing Display Agent Status Display Agent StatusUsing Display Queue Indicator Queue Status MeaningIndicator Queue Status Meaning Supervisor features Index Index Page Copyright 2002-2010 Nortel Networks. All rights reserved