Nortel Networks NN43119-100 manual Mute On or Mute Off

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IP Softphone 2050 Call Control window

Table 1: IP Softphone 2050 components and functions (Part 2 of 4)

Element

Function

 

 

 

To scroll through menus and lists in the display

 

area.

Navigation arrows

Use the Send/Enter key at the center of the

 

 

navigation cluster to confirm menu selection

 

(1100 series theme only).

 

 

Volume

To increase or decrease the volume.

decrease

 

increase

 

 

 

Headset

To answer and make calls using the headset.

 

 

Handsfree

To answer and make calls using the handsfree

 

speaker.

 

 

Mute

Mute key functionality is enabled or disabled by

 

your system administrator. Contact your system

 

administrator to determine if your Mute key is

 

enabled.

 

If Mute key is enabled, click the Mute key to

 

mute the headset and listen to the receiving party

 

without transmitting. Click the Mute key again to

 

return to two-way conversation.

 

Note: If Mute key is not enabled, clicking the

 

Mute key places the call on hold. Click the

 

Mute key again to restore the active call or

 

click the line key to restore the active call.

 

You cannot retrieve this call from hold by

 

clicking the Hold key.

 

The handset display indicates the Mute status

 

(Mute On or Mute Off).

 

 

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Contents IP Softphone Page GNU General Public License Page Page Page No Warranty MAD Revision history Revision history Revision history Contents Agent features Index IP Softphone 2050 overview FeaturesIP Softphone 2050 overview Local Directory window Settings windowComponents Call Control windowI2050.exe application System tray icon and menuExpansion Module IP Softphone Call Control window Accessibility Interface Call Control Window-1100 series theme Call Control windowCall Control Window-Compact Theme silver Element Function Call Control window elements and functionsMute On or Mute Off IP Softphone 2050 components and functions Part 3 Adding a hot key Hot keysRemoving a hot key System tray icon and menu Local Directory IP Softphone 2050 DirectoriesDirectory entry management Opening a Local Directory from the Call Control windowCS 1000 Directory IP Softphone 2050 Directories Line and feature keys Agent and Supervisor featuresFor Basic ACD or Contact Center Manager Logging in without Agent IDLogging in with Agent ID For basic ACDUsing MQA login options Logging in using Agent ID and Multiple Queue AssignmentsLogging in No Supervisor ID, With Priority Logging in No Supervisor ID, No PriorityLogging in Supervisor ID, No Priority Logging in Supervisor ID, With Priority Logging out Using Default LoginLogging out an agent Logging out temporarilyIncoming Call Notification Agent featuresTerminating a call Using Force CallAnswering ACD calls Answering a callUsing Activity Code Using Record On Demand key Using EmergencyUsing Save key Placing a call Using NotReadyAnswering or making non-ACD calls Contacting your supervisorConferencing your supervisor to a call in progress Answering a call from your supervisor when on a callPlacing a call to your supervisor when on a call Answering a call from your supervisorUsing Answer Agent Supervisor featuresUsing Answer Emergency Using Agent keyUsing Night Service Using Call AgentUsing Interflow Deactivating Night Service Using ObserveActivating Night Service Transitioning to Night ServiceDisplay Agent Status Using Display Agent StatusIndicator Queue Status Meaning Using Display QueueIndicator Queue Status Meaning Supervisor features Index Index Page Copyright 2002-2010 Nortel Networks. All rights reserved