Nortel Networks NN43119-100 manual Using Save key

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Agent features

2.To stop the call recording, click the ROD key again.

Using SAVE key

Use the SAVE feature key to save the recording of an active call. This key is associated with the active user ID and is operational only if a call is active.

The SAVE key is displayed in the following scenarios:

•Normal operations - If the SAVE key is clicked during an active call, the call is saved.

•CR application in Bulk Record + Save everything mode - Recorded conversation is saved at the end of the call. If the SAVE key is clicked, then the call is not saved.

•CR application in Bulk Record + Delete everything mode - Recorded conversation is deleted at the end of the call. If the SAVE key is clicked, then the call is saved.

The SAVE key lamp status depends on the status of the call recording. If the call is to be saved, then the lamp is lit..

1.Click the ROD key during an active call.

2.To stop the call recording, click the ROD key again.

3.Click the SAVE key to save the conversation.

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Contents IP Softphone Page GNU General Public License Page Page Page No Warranty MAD Revision history Revision history Revision history Contents Agent features Index Features IP Softphone 2050 overviewIP Softphone 2050 overview Call Control window Settings windowComponents Local Directory windowSystem tray icon and menu Expansion ModuleI2050.exe application Accessibility Interface IP Softphone Call Control windowCall Control window Call Control Window-1100 series themeCall Control Window-Compact Theme silver Call Control window elements and functions Element FunctionMute On or Mute Off IP Softphone 2050 components and functions Part 3 Hot keys Adding a hot keyRemoving a hot key System tray icon and menu IP Softphone 2050 Directories Local DirectoryOpening a Local Directory from the Call Control window Directory entry managementCS 1000 Directory IP Softphone 2050 Directories Agent and Supervisor features Line and feature keysFor basic ACD Logging in without Agent IDLogging in with Agent ID For Basic ACD or Contact Center ManagerLogging in using Agent ID and Multiple Queue Assignments Using MQA login optionsLogging in No Supervisor ID, No Priority Logging in Supervisor ID, No PriorityLogging in No Supervisor ID, With Priority Logging in Supervisor ID, With Priority Logging out temporarily Using Default LoginLogging out an agent Logging outAgent features Incoming Call Notification Answering a call Using Force Call Answering ACD calls Terminating a callUsing Activity Code Using Emergency Using Record On Demand keyUsing Save key Contacting your supervisor Using NotReadyAnswering or making non-ACD calls Placing a callAnswering a call from your supervisor Answering a call from your supervisor when on a callPlacing a call to your supervisor when on a call Conferencing your supervisor to a call in progressSupervisor features Using Answer AgentUsing Agent key Using Answer EmergencyUsing Call Agent Using InterflowUsing Night Service Transitioning to Night Service Using ObserveActivating Night Service Deactivating Night ServiceUsing Display Agent Status Display Agent StatusUsing Display Queue Indicator Queue Status MeaningIndicator Queue Status Meaning Supervisor features Index Index Page Copyright 2002-2010 Nortel Networks. All rights reserved
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