Nortel Networks NN43119-100 manual Index

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Index

Index

A	G
Activity Code, 40	Goodbye Key 39, 45, 46, 47
Agent ID, 34	H
Agent, 46	H
Answer Agent, 45	Hold, 24
Answer Emergency, 46	Hot key, 25
Answer, 23	I
	I

C

Call Agent, 47

Call Control Window

1140 skin, 20

Compact Skin, 21

Copy, 22

CS 1000 Directory, 30

D

Default Login, 37

Dialpad, 24

Directory, 24

Display Agent, 49

Display Queue, 50

i2050.exe application, 18 Inbox/Messages, 25 InCalls, 36, 39 Indicator Display, 46 Interflow, 47

L

Line and feature keys, 32 Line keys, 24

Local Area Network (LAN), 15 Local Dialpad Tone 43 Local Directory, 28

Logging in without Agent ID, 33

M

	E	MakeSetBusy, 37
	Emergency, 41	MakeSetBusy, 37
	Emergency, 41	Multiple	Queue	Assignment
	Expand, 24	Multiple	Queue	Assignment
	Expand, 24	(MQA), 34
	Expansion Module, 18	Mute, 23
	F	N
	Force Call, 39	Navigation arrows, 23
		Night Service, 47
		No Supervisor ID, No Priority, 35

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Contents IP Softphone Page GNU General Public License Page Page Page No Warranty MAD Revision history Revision history Revision history Contents Agent features Index IP Softphone 2050 overview FeaturesIP Softphone 2050 overview Components Settings windowCall Control window Local Directory windowI2050.exe application System tray icon and menuExpansion Module IP Softphone Call Control window Accessibility InterfaceCall Control Window-1100 series theme Call Control windowCall Control Window-Compact Theme silver Element Function Call Control window elements and functionsMute On or Mute Off IP Softphone 2050 components and functions Part 3 Adding a hot key Hot keysRemoving a hot key System tray icon and menu Local Directory IP Softphone 2050 DirectoriesDirectory entry management Opening a Local Directory from the Call Control windowCS 1000 Directory IP Softphone 2050 Directories Line and feature keys Agent and Supervisor featuresLogging in with Agent ID Logging in without Agent IDFor basic ACD For Basic ACD or Contact Center ManagerUsing MQA login options Logging in using Agent ID and Multiple Queue AssignmentsLogging in No Supervisor ID, With Priority Logging in No Supervisor ID, No PriorityLogging in Supervisor ID, No Priority Logging in Supervisor ID, With Priority Logging out an agent Using Default LoginLogging out temporarily Logging outIncoming Call Notification Agent featuresAnswering ACD calls Using Force CallAnswering a call Terminating a callUsing Activity Code Using Record On Demand key Using EmergencyUsing Save key Answering or making non-ACD calls Using NotReadyContacting your supervisor Placing a callPlacing a call to your supervisor when on a call Answering a call from your supervisor when on a callAnswering a call from your supervisor Conferencing your supervisor to a call in progressUsing Answer Agent Supervisor featuresUsing Answer Emergency Using Agent keyUsing Night Service Using Call AgentUsing Interflow Activating Night Service Using ObserveTransitioning to Night Service Deactivating Night ServiceDisplay Agent Status Using Display Agent StatusIndicator Queue Status Meaning Using Display QueueIndicator Queue Status Meaning Supervisor features Index Index Page Copyright 2002-2010 Nortel Networks. All rights reserved