Nortel Networks NN43119-100 manual Call Control window elements and functions, Element Function

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IP Softphone 2050 Call Control window

Call Control window elements and functions

Table 1 describes the elements and functions of the Call Control window.

Table 1: IP Softphone 2050 components and functions (Part 1 of 4)

Element

Function

 

 

Primary display

To provide call information (such as Caller ID)

 

and instructions for using certain soft key

 

features.

 

When idling, the telephone displays only the date

 

and time.

 

 

Soft keys

To access server-definable features, such as

 

Transfer (for connecting calls to other people),

 

Conference (for group calls), and so on.

 

To select a feature, click one of the four available

 

soft-labelled soft keys, and then follow the

 

instructions on the display.

 

Available soft key features vary, depending on:

 

• Your current task: the features available at

 

any time depend on your current call activity.

 

• Server support: IP Softphone 2050

 

functionality depends on communication

 

server configuration.

 

Note: To view additional features, click the

 

More soft key.

 

 

Call/Answer

To make or answer a call.

 

 

Copy

To copy a network service, feature, or folder.

 

 

Quit

To quit a network service or feature.

 

 

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Contents IP Softphone Page GNU General Public License Page Page Page No Warranty MAD Revision history Revision history Revision history Contents Agent features Index Features IP Softphone 2050 overviewIP Softphone 2050 overview Call Control window Settings windowComponents Local Directory windowExpansion Module System tray icon and menuI2050.exe application Accessibility Interface IP Softphone Call Control windowCall Control window Call Control Window-1100 series themeCall Control Window-Compact Theme silver Call Control window elements and functions Element FunctionMute On or Mute Off IP Softphone 2050 components and functions Part 3 Hot keys Adding a hot keyRemoving a hot key System tray icon and menu IP Softphone 2050 Directories Local DirectoryOpening a Local Directory from the Call Control window Directory entry managementCS 1000 Directory IP Softphone 2050 Directories Agent and Supervisor features Line and feature keysFor basic ACD Logging in without Agent IDLogging in with Agent ID For Basic ACD or Contact Center ManagerLogging in using Agent ID and Multiple Queue Assignments Using MQA login optionsLogging in Supervisor ID, No Priority Logging in No Supervisor ID, No PriorityLogging in No Supervisor ID, With Priority Logging in Supervisor ID, With Priority Logging out temporarily Using Default LoginLogging out an agent Logging outAgent features Incoming Call NotificationAnswering a call Using Force CallAnswering ACD calls Terminating a callUsing Activity Code Using Emergency Using Record On Demand keyUsing Save key Contacting your supervisor Using NotReadyAnswering or making non-ACD calls Placing a callAnswering a call from your supervisor Answering a call from your supervisor when on a callPlacing a call to your supervisor when on a call Conferencing your supervisor to a call in progressSupervisor features Using Answer AgentUsing Agent key Using Answer EmergencyUsing Interflow Using Call AgentUsing Night Service Transitioning to Night Service Using ObserveActivating Night Service Deactivating Night ServiceUsing Display Agent Status Display Agent StatusUsing Display Queue Indicator Queue Status MeaningIndicator Queue Status Meaning Supervisor features Index Index Page Copyright 2002-2010 Nortel Networks. All rights reserved