Nortel Networks NN43119-100 manual

Page 4

TERMS AND CONDITIONS FOR COPYING, DISTRIBUTION AND MODIFICATION

0.This License applies to any program or other work which contains a notice placed by the copyright holder saying it may be distributed under the terms of this General Public License. The "Program", below, refers to any such program or work, and a "work based on the Program" means either the Program or any derivative work under copyright law: that is to say, a work containing the Program or a portion of it, either verbatim or with modifications and/or translated into another language. (Hereinafter, translation is included without limitation in the term "modification".) Each licensee is addressed as "you".

Activities other than copying, distribution and modification are not covered by this License; they are outside its scope. The act of running the Program is not restricted, and the output from the Program is covered only if its contents constitute a work based on the Program (independent of having been made by running the Program). Whether that is true depends on what the Program does.

1.You may copy and distribute verbatim copies of the Program's source code as you

receive it, in any medium, provided that you conspicuously and appropriately publish on each copy an appropriate copyright notice and disclaimer of warranty; keep intact all the notices that refer to this License and to the absence of any warranty; and give any other recipients of the Program a copy of this License along with the Program.

You may charge a fee for the physical act of transferring a copy, and you may at your option offer warranty protection in exchange for a fee.

2.You may modify your copy or copies of the Program or any portion of it, thus forming a work based on the Program, and copy and distribute such modifications or work under the terms of Section 1 above, provided that you also meet all of these conditions:

a.You must cause the modified files to carry prominent notices stating that you changed the files and the date of any change.

b.You must cause any work that you distribute or publish, that in whole or in part contains or is derived from the Program or any part thereof, to be licensed as a whole at no charge to all third parties under the terms of this License.

c.If the modified program normally reads commands interactively when run, you must cause it, when started running for such interactive use in the most ordinary way, to print or display an announcement including an appropriate copyright notice and a notice that there is no warranty (or else, saying that you provide a warranty) and that users may redistribute the program under these conditions, and telling the user how to view a copy of this License. (Exception: if the Program itself is interactive but does not normally print such an announcement, your work based on the Program is not required to print an announcement.)

These requirements apply to the modified work as a whole. If identifiable sections of that work are not derived from the Program, and can be reasonably considered independent and separate works in themselves, then this License, and its terms, do not apply to those sections when you distribute them as separate works. But when you distribute the same sections as part of a whole which is a work based on the Program, the distribution of the

4

Image 4
Contents IP Softphone Page GNU General Public License Page Page Page No Warranty MAD Revision history Revision history Revision history Contents Agent features Index Features IP Softphone 2050 overviewIP Softphone 2050 overview Settings window ComponentsCall Control window Local Directory windowExpansion Module System tray icon and menuI2050.exe application Accessibility Interface IP Softphone Call Control windowCall Control window Call Control Window-1100 series themeCall Control Window-Compact Theme silver Call Control window elements and functions Element FunctionMute On or Mute Off IP Softphone 2050 components and functions Part 3 Hot keys Adding a hot keyRemoving a hot key System tray icon and menu IP Softphone 2050 Directories Local DirectoryOpening a Local Directory from the Call Control window Directory entry managementCS 1000 Directory IP Softphone 2050 Directories Agent and Supervisor features Line and feature keysLogging in without Agent ID Logging in with Agent IDFor basic ACD For Basic ACD or Contact Center ManagerLogging in using Agent ID and Multiple Queue Assignments Using MQA login optionsLogging in Supervisor ID, No Priority Logging in No Supervisor ID, No PriorityLogging in No Supervisor ID, With Priority Logging in Supervisor ID, With Priority Using Default Login Logging out an agentLogging out temporarily Logging outAgent features Incoming Call NotificationUsing Force Call Answering ACD callsAnswering a call Terminating a callUsing Activity Code Using Emergency Using Record On Demand keyUsing Save key Using NotReady Answering or making non-ACD callsContacting your supervisor Placing a callAnswering a call from your supervisor when on a call Placing a call to your supervisor when on a callAnswering a call from your supervisor Conferencing your supervisor to a call in progressSupervisor features Using Answer AgentUsing Agent key Using Answer EmergencyUsing Interflow Using Call AgentUsing Night Service Using Observe Activating Night ServiceTransitioning to Night Service Deactivating Night ServiceUsing Display Agent Status Display Agent StatusUsing Display Queue Indicator Queue Status MeaningIndicator Queue Status Meaning Supervisor features Index Index Page Copyright 2002-2010 Nortel Networks. All rights reserved