Nortel Networks NN43119-100 manual GNU General Public License

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GNU GENERAL PUBLIC LICENSE

Version 2, June 1991

Copyright (C) 1989, 1991 Free Software Foundation, Inc.

59 Temple Place - Suite 330, Boston, MA 02111-1307, USA

Everyone is permitted to copy and distribute verbatim copies of this license document, but changing it is not allowed.

Preamble

The licenses for most software are designed to take away your freedom to share and change it. By contrast, the GNU General Public License is intended to guarantee your freedom to share and change free software--to make sure the software is free for all its users. This General Public License applies to most of the Free Software Foundation's software and to any other program whose authors commit to using it. (Some other Free Software Foundation software is covered by the GNU Library General Public License instead.) You can apply it to your programs, too.

When we speak of free software, we are referring to freedom, not price. Our General Public Licenses are designed to make sure that you have the freedom to distribute copies of free software (and charge for this service if you wish), that you receive source code or can get it if you want it, that you can change the software or use pieces of it in new free programs; and that you know you can do these things.

To protect your rights, we need to make restrictions that forbid anyone to deny you these rights or to ask you to surrender the rights. These restrictions translate to certain responsibilities for you if you distribute copies of the software, or if you modify it.

For example, if you distribute copies of such a program, whether gratis or for a fee, you must give the recipients all the rights that you have. You must make sure that they, too, receive or can get the source code. And you must show them these terms so they know their rights.

We protect your rights with two steps: (1) copyright the software, and (2) offer you this license which gives you legal permission to copy, distribute and/or modify the software.

Also, for each author's protection and ours, we want to make certain that everyone understands that there is no warranty for this free software. If the software is modified by someone else and passed on, we want its recipients to know that what they have is not the original, so that any problems introduced by others will not reflect on the original authors' reputations.

Finally, any free program is threatened constantly by software patents. We wish to avoid the danger that redistributors of a free program will individually obtain patent licenses, in effect making the program proprietary. To prevent this, we have made it clear that any patent must be licensed for everyone's free use or not licensed at all.

The precise terms and conditions for copying, distribution and modification follow.

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Contents IP Softphone Page GNU General Public License Page Page Page No Warranty MAD Revision history Revision history Revision history Contents Agent features Index IP Softphone 2050 overview FeaturesIP Softphone 2050 overview Local Directory window Settings windowComponents Call Control windowSystem tray icon and menu Expansion ModuleI2050.exe application IP Softphone Call Control window Accessibility InterfaceCall Control Window-1100 series theme Call Control windowCall Control Window-Compact Theme silver Element Function Call Control window elements and functionsMute On or Mute Off IP Softphone 2050 components and functions Part 3 Adding a hot key Hot keysRemoving a hot key System tray icon and menu Local Directory IP Softphone 2050 DirectoriesDirectory entry management Opening a Local Directory from the Call Control windowCS 1000 Directory IP Softphone 2050 Directories Line and feature keys Agent and Supervisor featuresFor Basic ACD or Contact Center Manager Logging in without Agent IDLogging in with Agent ID For basic ACDUsing MQA login options Logging in using Agent ID and Multiple Queue AssignmentsLogging in No Supervisor ID, No Priority Logging in Supervisor ID, No PriorityLogging in No Supervisor ID, With Priority Logging in Supervisor ID, With Priority Logging out Using Default LoginLogging out an agent Logging out temporarilyIncoming Call Notification Agent featuresTerminating a call Using Force CallAnswering ACD calls Answering a callUsing Activity Code Using Record On Demand key Using EmergencyUsing Save key Placing a call Using NotReadyAnswering or making non-ACD calls Contacting your supervisorConferencing your supervisor to a call in progress Answering a call from your supervisor when on a callPlacing a call to your supervisor when on a call Answering a call from your supervisorUsing Answer Agent Supervisor featuresUsing Answer Emergency Using Agent keyUsing Call Agent Using InterflowUsing Night Service Deactivating Night Service Using ObserveActivating Night Service Transitioning to Night ServiceDisplay Agent Status Using Display Agent StatusIndicator Queue Status Meaning Using Display QueueIndicator Queue Status Meaning Supervisor features Index Index Page Copyright 2002-2010 Nortel Networks. All rights reserved